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How to Fix Xbox One S Disconnecting from Internet on Windows 11: Step-by-Step Solutions

Experiencing your Xbox One S disconnecting from the internet can be frustrating, especially when you want to enjoy online gaming or streaming. If you are using Windows 11 on your PC and facing this issue, there are simple steps you can follow to fix it. This guide will walk you through easy and effective solutions to restore your Xbox One S internet connection.

Disconnecting problems often stem from network settings, hardware issues, or software conflicts. Understanding these causes will help you troubleshoot more effectively. Let’s explore the steps in order, starting from the easiest fixes to more advanced options.

By following this guide carefully, you can get your Xbox One S back online without needing technical expertise. Patience and step-by-step troubleshooting are key to resolving connection issues.

Keep your Xbox and Windows 11 system updated to avoid common bugs that cause network problems.

Quick Note: Before You Start

  • Make sure your Xbox One S is within range of your Wi-Fi router or connected via Ethernet cable.
  • Check if your Windows 11 PC and Xbox are connected to the same network.
  • Restart your modem and router to refresh the internet connection.
  • Ensure your Xbox Live service is not undergoing outages by visiting the official Xbox status page.

Step 1: Restart Your Xbox One S and Network Devices

Restarting your devices can fix many temporary glitches that cause disconnects. Here is how to do it properly:

  1. Turn off your Xbox One S completely by holding the Xbox button on the console for about 10 seconds.
  2. Power off your modem and router by unplugging them from the power source.
  3. Wait for 1-2 minutes to allow them to reset.
  4. Plug your modem and router back in and wait for all the lights to stabilize.
  5. Turn your Xbox One S back on and check if it connects to the internet.

This step clears any temporary network conflicts and refreshes your connection.

Step 2: Check and Reconfigure Network Settings on Xbox

If restarting doesn’t help, verifying your Xbox network settings is important. Incorrect settings can cause frequent disconnections.

  1. Press the Xbox button on your controller to open the guide.
  2. Go to Profile & System > Settings > General > Network settings.
  3. Select Test network connection to see if your Xbox is properly connected.
  4. If the test fails, choose Set up wireless network to reconnect or re-enter your Wi-Fi password carefully.
  5. For Ethernet users, check if the cable is securely connected and try a different port on your router if possible.

Ensuring your Xbox is correctly set up on the network prevents connection drops.

Step 3: Update Your Xbox One S and Windows 11

Software updates often fix bugs that lead to connectivity issues. Keeping both your Xbox and PC updated is crucial.

  1. On Xbox, go to Settings > System > Updates.
  2. If an update is available, follow the prompts to install it.
  3. On your Windows 11 PC, open Settings > Windows Update.
  4. Click Check for updates and install any available updates.

Updates improve system stability and network compatibility between devices.

Step 4: Change DNS Settings on Xbox One S

Sometimes, your default DNS (Domain Name System) server can cause connectivity issues. Changing to a public DNS like Google’s can help:

  1. On your Xbox, go to Settings > General > Network settings.
  2. Select Advanced settings > DNS settings > Manual.
  3. Enter the following DNS addresses:
    Primary DNS: 8.8.8.8
    Secondary DNS: 8.8.4.4
  4. Save the changes and restart your Xbox.

Using a reliable DNS can improve connection speed and reduce dropouts.

Step 5: Disable Windows 11 Network Interference

Your Windows 11 PC might interfere with your Xbox’s network if you are sharing the same connection. Disable features that could cause conflicts:

  • Disable VPN or Proxy: If you are using a VPN or proxy on Windows 11, turn it off temporarily.
  • Turn off Internet Connection Sharing: Go to Settings > Network & Internet > Advanced network settings > More network adapter options. Right-click your network adapter, select Properties, and uncheck Allow other network users to connect through this computer’s Internet connection.

These settings can sometimes cause IP conflicts or traffic issues affecting Xbox connectivity.

Step 6: Reset Network Settings on Xbox One S

If previous steps fail, resetting network settings can clear persistent issues:

  1. Navigate to Settings > General > Network settings.
  2. Select Advanced settings.
  3. Choose Alternate MAC address, then select Clear.
  4. Restart your Xbox when prompted.
  5. Try reconnecting to your network again.

This resets your Xbox’s network adapter and clears any cached data causing problems.

Alternative Advanced Options

If you are comfortable with networking, you can try the following:

  • Port Forwarding: Open specific Xbox Live ports on your router to improve connectivity. Common ports include TCP: 3074 and UDP: 88, 500, 3074, 3544, 4500.
  • Use a Wired Connection: Connect your Xbox to the router using an Ethernet cable for a stable connection.
  • Check Router Firmware: Update your router’s firmware via its admin page to fix bugs that might affect Xbox connections.

Frequently Asked Questions (FAQs)

Why does my Xbox One S keep disconnecting from the internet?

It can be due to weak Wi-Fi signal, outdated software, incorrect network settings, or issues with your router or internet service provider.

Can Windows 11 affect my Xbox One S network connection?

While Windows 11 itself doesn’t directly control your Xbox’s connection, network sharing features, VPNs, or conflicting IP addresses on your PC can interfere with Xbox connectivity.

How do I test if my internet is working on Xbox One S?

Go to Settings > General > Network settings and select Test network connection. This will tell you if your Xbox is properly connected.

Is it better to use Wi-Fi or Ethernet for Xbox One S?

Ethernet provides a more stable and faster connection, reducing chances of disconnections. Wi-Fi is convenient but can be affected by interference and distance.

How do I check if Xbox Live services are down?

Visit the official Xbox status page at Xbox Live Status to see if there are any ongoing service issues.

When Nothing Works

If you have tried all the above steps and your Xbox One S still disconnects from the internet, consider these final options:

  • Contact Xbox Support: Reach out to official support for personalized assistance and possible hardware diagnostics.
  • Reset Your Xbox One S: As a last resort, you can perform a factory reset. Go to Settings > System > Console info > Reset console. Choose to keep games and apps to avoid data loss.
  • Replace Network Hardware: Test your router or modem with other devices. If they are faulty, contact your ISP or consider replacing them.

Conclusion

Fixing Xbox One S internet disconnection issues on Windows 11 involves simple steps like restarting devices, checking network settings, and updating software. Changing DNS and adjusting Windows 11 network features can also help. Remember, a stable wired connection usually offers the best experience. If problems persist, don’t hesitate to seek official Xbox support or consider hardware checks.

Following this step-by-step guide ensures you cover all common causes and solutions, helping you get back online smoothly and enjoy your gaming without interruptions.

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