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How to Fix Xbox One Error Code 0x97e10bca on Windows 11: Complete Troubleshooting Guide

If you are encountering the Xbox One error code 0x97e10bca while using Windows 11, you are not alone. This error can interrupt your gaming experience and cause frustration. Fortunately, there are several straightforward steps you can take to resolve this issue.

This guide will walk you through simple troubleshooting techniques, starting with the easiest fixes. No advanced technical skills are required, and each step is clearly explained.

By following these instructions carefully, you can get back to enjoying your Xbox One games on Windows 11 without error interruptions. Let’s begin with some quick checks before diving into the solutions.

Remember, patience is key—sometimes the fix is just a small adjustment away.

Quick Note: Prerequisites and Initial Checks

Before starting the troubleshooting process, make sure you have the following:

  • Stable Internet Connection: Many Xbox One errors occur due to connectivity problems.
  • Latest Windows Updates: Windows 11 should be fully updated to ensure compatibility and security.
  • Xbox App Updated: Confirm that the Xbox app on your PC is the latest version.
  • Xbox One Console Online: Your console should be powered on and connected to the internet.
  • Microsoft Account Signed In: Verify you are signed in to the same Microsoft account on both Xbox and your Windows 11 PC.

Checking these basics helps eliminate simple causes and speeds up troubleshooting.

Step 1: Restart Your Devices

Restarting your devices can resolve temporary glitches that often cause error code 0x97e10bca. This simple step refreshes network connections and clears minor software issues.

  1. Turn off your Xbox One console completely by holding the power button for 10 seconds.
  2. Restart your Windows 11 PC normally.
  3. Wait a few minutes, then turn your Xbox One back on.
  4. Open the Xbox app on your PC and try connecting again.

This step is important because it resets your devices’ network and software states, which can clear error conditions.

Step 2: Check Network Connection and Settings

Xbox services rely heavily on stable network connections. Network issues are a common cause of the 0x97e10bca error.

  1. Run a network speed test on your PC and Xbox One to confirm your internet is stable and fast enough.
  2. Ensure your PC and Xbox One are on the same network (especially if using Wi-Fi).
  3. If using Wi-Fi, try switching to a wired Ethernet connection to improve stability.
  4. Restart your router and modem to refresh your internet connection.
  5. Temporarily disable any VPNs or proxy servers that might interfere with Xbox services.

Good network conditions help maintain smooth communication between your PC and Xbox One, reducing errors.

Step 3: Clear the Xbox App Cache on Windows 11

Sometimes corrupted cache data in the Xbox app causes connection errors. Clearing the cache can fix this.

  1. Close the Xbox app completely.
  2. Press Windows + R keys to open the Run dialog box.
  3. Type %localappdata%PackagesMicrosoft.XboxApp_8wekyb3d8bbweLocalCache and press Enter.
  4. Delete all the files and folders inside the LocalCache folder.
  5. Restart your PC and open the Xbox app again.

Clearing cache removes temporary data that might be corrupted, allowing the app to load fresh information.

Step 4: Sign Out and Sign Back Into the Xbox App

Sometimes account authentication issues cause errors like 0x97e10bca. Signing out and back in refreshes your login credentials.

  1. Open the Xbox app on your Windows 11 PC.
  2. Click on your profile picture at the top right and select Sign out.
  3. Close the app completely.
  4. Reopen the Xbox app and sign in again using your Microsoft account.

This step ensures your session tokens are refreshed and any temporary login problems are resolved.

Step 5: Update Windows and Xbox App

Running outdated software can cause compatibility problems leading to errors. Keeping everything updated is essential.

  1. Click on the Start menu and select Settings.
  2. Go to Windows Update and click Check for updates. Install any available updates.
  3. Open the Microsoft Store app.
  4. Click on the profile icon and select Downloads and updates.
  5. Click Get updates to update the Xbox app and any other apps.

Updating ensures you have the latest fixes and improvements from Microsoft.

Step 6: Reset the Xbox App

If the problem persists, resetting the Xbox app can solve deeper issues by restoring default settings without affecting your games or data.

  1. Open Settings on Windows 11.
  2. Go to Apps > Apps & features.
  3. Scroll down to find the Xbox app.
  4. Click on the app, then select Advanced options.
  5. Scroll down and click Reset. Confirm when prompted.
  6. After reset, launch the Xbox app and sign in again.

Resetting clears app data and cache, potentially fixing persistent errors.

Step 7: Check Xbox Live Service Status

Sometimes error code 0x97e10bca comes from Xbox Live service disruptions, which are outside your control.

  • Go to the Xbox Live Status page.
  • Check if there are any ongoing issues or outages affecting Xbox services.
  • If services are down, you will need to wait until Microsoft fixes them.

Knowing the service status saves time troubleshooting if the problem is on Microsoft’s side.

FAQs

What does error code 0x97e10bca mean?

This error generally indicates a connectivity or authentication issue between your Xbox One console and the Xbox app on Windows 11.

Can I fix this error without restarting my devices?

Restarting is usually the simplest fix, but checking your network and signing out/in can also help if you want to try other options first.

Will resetting the Xbox app delete my games or progress?

No, resetting the app only clears temporary data and settings. Your games and progress are saved in the cloud or on your console.

Is it necessary to update Windows to fix this error?

Yes, keeping Windows updated ensures compatibility and security, which can prevent many Xbox app errors.

What if the Xbox Live service is down?

Unfortunately, you must wait for Microsoft to resolve the issue. Check the Xbox Live status page for updates.

When Nothing Works

If you have tried all the steps above and still face the error code 0x97e10bca, consider these final options:

  • Contact Xbox Support: Visit the official Xbox Support page for personalized help.
  • Reinstall the Xbox app: Uninstall the app completely and reinstall it from the Microsoft Store.
  • Check for hardware issues: Rarely, network adapters or other hardware problems on your PC or console can cause connection errors.
  • Use the Xbox Console Companion app: As an alternative, try using the older Xbox Console Companion app to see if the problem persists.

These options provide additional paths to fix stubborn issues.

Conclusion

Fixing Xbox One error code 0x97e10bca on Windows 11 is often straightforward if you follow the right steps. Start by restarting your devices and ensuring your network is stable. Then, clear app cache, sign out and back in, and keep your system updated.

If problems continue, resetting the Xbox app or checking Xbox Live service status can help. Always keep in mind that sometimes the issue might be temporary due to server problems.

By carefully following this guide, you can resolve this error and enjoy seamless Xbox gaming on your Windows 11 PC once again.

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