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How to Fix Xbox One 0x87de07d1 Error on Windows 11: Step-by-Step Solutions

The Xbox One 0x87de07d1 error on Windows 11 can be frustrating when you want to enjoy your games. This error usually appears when there is an issue with your Xbox app or connection to the Xbox services.

Fortunately, fixing this error is often straightforward and can be done with a few simple steps. In this guide, we will walk you through easy solutions to get you back to gaming quickly.

Each step is explained clearly, so even if you are not very tech-savvy, you can follow along without any trouble. Let’s start by understanding what you need to check before diving into the fixes.

By the end, you will know how to resolve the error and avoid it in the future.

Quick Note: Prerequisites and Initial Checks

Before starting with the troubleshooting, make sure you have the following in place:

  • Stable Internet Connection: The Xbox app requires an active internet connection to communicate with Xbox servers.
  • Windows 11 is Updated: Sometimes, outdated system files cause errors. Check for Windows updates and install any available updates.
  • Microsoft Account Signed In: Ensure you are signed in to your Microsoft account in the Xbox app and Windows.
  • Xbox Services Status: Visit the Xbox Live Service Status page to confirm there are no ongoing outages.

Step 1: Restart Your PC and Xbox App

Sometimes, the simplest fix is to restart your devices. Restarting clears temporary glitches that can cause errors.

  1. Close the Xbox app: Click the X button or right-click the app icon in the taskbar and select “Close window.”
  2. Restart your PC: Click the Start button, select Power, then choose Restart.
  3. Open the Xbox app again: Once your PC restarts, launch the Xbox app and check if the error persists.

This step helps refresh the app and clears temporary data that might be causing the problem.

Step 2: Check Your Date and Time Settings

Incorrect date and time settings can cause communication problems with Xbox servers, leading to errors like 0x87de07d1.

  1. Press Windows + I to open Settings.
  2. Go to Time & Language > Date & Time.
  3. Make sure Set time automatically and Set time zone automatically are both turned ON.
  4. If they are already on, try turning them OFF, wait a few seconds, and then turn them back ON.
  5. Restart the Xbox app and see if the issue is fixed.

Correct time settings ensure your PC’s security certificates and Xbox server connections work properly.

Step 3: Reset the Xbox App

If restarting does not help, resetting the Xbox app can clear corrupted data or settings causing the error.

  1. Open Settings by pressing Windows + I.
  2. Go to Apps > Apps & Features.
  3. Scroll down and find the Xbox app.
  4. Click the app, then click Advanced options.
  5. Scroll down and click Reset. Confirm if prompted.
  6. After the reset is complete, open the Xbox app and sign in again.

Resetting the app deletes app data and cache, which often fixes errors caused by corrupted files.

Step 4: Update the Xbox App

An outdated Xbox app version can cause compatibility issues with Windows 11.

  1. Open the Microsoft Store from the Start menu.
  2. Click the three dots in the top-right corner and select Downloads and updates.
  3. Click Get updates to update all your apps, including Xbox.
  4. Wait for the updates to install, then restart the Xbox app.

Keeping the Xbox app updated ensures it works smoothly with the latest Windows features.

Step 5: Check Xbox Networking and Firewall Settings

Sometimes the error appears if your PC can’t communicate with Xbox Live services due to network or firewall restrictions.

Check Xbox Networking Status

  1. Open the Xbox app.
  2. Click on your profile picture at the top, then select Settings.
  3. Go to Network.
  4. Check the Xbox Networking section. If it shows issues, click Fix it or follow the suggestions.

Allow Xbox Through Windows Firewall

  1. Press Windows + R, type control firewall.cpl, and press Enter.
  2. Click Allow an app or feature through Windows Defender Firewall on the left.
  3. Find Xbox Live Networking Service and ensure both Private and Public boxes are checked.
  4. If you don’t see it, click Allow another app, browse to find the Xbox app executable, and add it.
  5. Click OK and restart your PC.

Correct firewall settings allow the Xbox app to connect to the internet without being blocked.

Alternative Method: Use Windows Store Troubleshooter

If the Xbox app is installed from the Microsoft Store, issues with the Store itself can cause errors.

  1. Open Settings > System > Troubleshoot > Other troubleshooters.
  2. Find Windows Store Apps and click Run.
  3. Follow the on-screen instructions to detect and fix problems.

This tool can automatically repair common issues affecting the Xbox app.

FAQs

What does the Xbox One 0x87de07d1 error mean?

This error code usually indicates a problem with signing in to Xbox services or launching games from the Xbox app on Windows 11.

Can a slow internet connection cause this error?

Yes, unstable or slow internet can interrupt communication with Xbox servers and lead to this error.

Do I need to reinstall Windows to fix this error?

Reinstalling Windows is rarely needed. The steps outlined here should resolve most cases.

Will logging out and back into the Xbox app help?

Yes, sometimes signing out and back in can refresh your session and fix authentication issues.

Is this error related to Xbox Live server outages?

It can be. Always check the official Xbox Live status page to see if there are ongoing server problems.

When Nothing Works

If you have tried all the above steps and still see the error, here are some final options:

  • Reinstall the Xbox App: Uninstall the Xbox app completely, then reinstall it from the Microsoft Store.
  • Run System File Checker: Open Command Prompt as administrator and run sfc /scannow to fix corrupted Windows files.
  • Contact Microsoft Support: Reach out to official Xbox Support for personalized help.
  • Check for Windows Updates: Sometimes new system updates fix underlying bugs.

These advanced steps can solve deeper system or app problems causing the error.

Conclusion

The Xbox One 0x87de07d1 error on Windows 11 can usually be fixed by simple steps like restarting your PC, resetting the Xbox app, or checking your network and firewall settings. Ensuring your system and apps are up to date and correctly configured is key to avoiding this issue.

By following this step-by-step guide, you should be able to resolve the error quickly and get back to enjoying your games without interruptions. Remember to check Xbox Live status and your internet connection regularly to prevent future problems.

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