How to Fix Xbox Error Code 0x87e10bef on Windows 11: Step-by-Step Solutions

If you are encountering the Xbox error code 0x87e10bef on your Windows 11 PC, it can be frustrating. This error usually appears when trying to launch or install Xbox games or apps. Fortunately, there are several simple steps you can follow to fix this issue and get back to gaming smoothly.

This article will guide you through basic and detailed troubleshooting methods for resolving the error. No advanced technical knowledge is needed, and each step is explained clearly.

By following these solutions in order, you will be able to identify and fix the problem efficiently. Let’s start with some quick checks before moving on to the detailed fixes.

Keep in mind that some solutions may require a few minutes, so be patient and follow along carefully.

Quick Note: Prerequisites and Basic Checks

Check your internet connection: The Xbox app requires a stable internet connection to work properly.
Sign in with the correct Microsoft account: Ensure you are logged in with the same account used to purchase or download the game.
Windows Updates: Make sure your Windows 11 is up to date by checking Settings > Windows Update.
Xbox app updates: Verify that the Xbox app and the Microsoft Store are updated to the latest version.
Restart your PC: Sometimes a simple restart can clear temporary glitches causing the error.

Step 1: Reset the Xbox App

Resetting the Xbox app can fix corrupted cache or settings that cause error 0x87e10bef. This process returns the app to its default state without uninstalling it.

Open Settings by pressing Windows + I.
Go to Apps > Installed apps.
Find the Xbox app in the list, click the three dots next to it, and select Advanced options.
Scroll down and click the Reset button.
Confirm the action and wait for the process to complete.
Reopen the Xbox app and check if the error persists.

Why this works: Resetting clears temporary files and resets app data that might have been corrupted, which often resolves launch or installation errors.

Step 2: Repair or Reset Microsoft Store

Since Xbox games and apps rely on the Microsoft Store, repairing or resetting the Store can help fix related issues.

Open Settings and navigate to Apps > Installed apps.
Locate Microsoft Store in the app list.
Click the three dots, select Advanced options.
First, click Repair. If this does not fix the issue, try Reset.
After completion, restart your PC.
Try launching your game or app again.

Why this is important: The Microsoft Store manages game downloads and updates. If it malfunctions, apps might not launch properly.

Step 3: Check Xbox Services Status

Sometimes the problem is not on your end but with Xbox servers or services. You can quickly check this before diving into advanced fixes.

Visit the official Xbox Live Status page.
Look for any service interruptions or outages affecting Xbox app, game services, or Microsoft Store.
If services are down, wait until Microsoft resolves the issue.

This step helps you avoid unnecessary troubleshooting when the problem is temporary and server-related.

Step 4: Clear the Microsoft Store Cache

A corrupted cache in the Microsoft Store can cause app errors.

Press Windows + R to open the Run dialog.
Type wsreset.exe and press Enter.
A blank Command Prompt window will open. Wait a few seconds until it closes automatically.
The Microsoft Store will open automatically after the cache is cleared.
Try launching or installing your Xbox game again.

Why clear cache: Cache stores temporary data that may become outdated or corrupted, causing app errors.

Step 5: Reinstall the Xbox App

If resetting did not work, reinstalling the Xbox app is a good next step.

Open Settings > Apps > Installed apps.
Find Xbox, click the three dots, and choose Uninstall.
Once uninstalled, open the Microsoft Store.
Search for Xbox and click Install.
After installation, open the app and sign in with your Microsoft account.
Check if the error is resolved.

This ensures you have a fresh version of the app without any corrupted files.

Step 6: Update Graphics Drivers

Sometimes outdated or incompatible graphics drivers can cause apps and games to crash or show errors.

Press Windows + X and select Device Manager.
Expand the Display adapters section.
Right-click your graphics card and select Update driver.
Choose Search automatically for drivers.
If updates are found, install them and restart your PC.
Try launching your Xbox game or app again.

Keeping your drivers up to date helps prevent compatibility issues with Windows 11 and Xbox apps.

Alternative Method: Use Xbox Troubleshooter

Windows 11 includes a built-in troubleshooter for Xbox apps that can detect and fix common problems automatically.

Go to Settings > System > Troubleshoot > Other troubleshooters.
Find and click Run next to Windows Store Apps.
Follow the on-screen instructions to complete the troubleshooting process.
Restart your PC and test if the error still occurs.

This tool is useful for automatically resolving app conflicts or misconfigurations.

Frequently Asked Questions (FAQs)

What causes Xbox error code 0x87e10bef on Windows 11?

This error is usually caused by corrupted Xbox app files, outdated Microsoft Store cache, account sign-in issues, or temporary server problems.

Can this error be fixed by just restarting the PC?

Sometimes restarting can resolve temporary glitches, but if the error persists, following the steps listed above will provide a more permanent fix.

Do I need to reinstall Windows to fix this issue?

No, reinstalling Windows is not necessary. Most of the time, resetting or reinstalling the Xbox app and clearing cache solves the problem.

Will updating Windows 11 help fix this error?

Yes, keeping Windows updated ensures compatibility and fixes known bugs that might affect Xbox apps.

Is it safe to reset or reinstall the Xbox app?

Yes, these actions do not delete your games or profile but only reset the app’s settings and cache.

Where can I get official help for this error?

You can visit the official Xbox Support website for assistance.

When Nothing Works

If you have tried all the above steps and the error code 0x87e10bef still appears, consider the following final options:

Contact Xbox Support: Use the official Xbox support page to chat or call for personalized help.
Check for Windows system file corruption: Run sfc /scannow in Command Prompt to repair corrupted system files.
Create a new Windows user account: Sometimes user profile corruption can cause app issues.
Consider reinstalling Windows: Only as a last resort after backing up all your data.

Conclusion

Xbox error code 0x87e10bef on Windows 11 can be resolved by following a series of straightforward troubleshooting steps. Starting with simple fixes like resetting the Xbox app and clearing the Microsoft Store cache often solves the problem quickly.

More advanced methods like reinstalling the Xbox app, updating drivers, and using the built-in troubleshooter will help if the issue persists. Always check the Xbox Live status to rule out server problems before extensive troubleshooting.

By systematically applying these solutions, you can enjoy your Xbox games and apps without interruptions. Remember, if you ever feel stuck, official Xbox Support is there to assist you.