How to Fix Xbox Error 80151103 on Windows 11: Step-by-Step Solutions

Experiencing Xbox Error 80151103 on your Windows 11 device can be frustrating. This error usually occurs when there are issues signing into your Xbox Live account or connecting to the Xbox services. Fortunately, there are several simple steps you can take to resolve this problem.

This guide will walk you through easy-to-understand solutions, starting from basic checks to more advanced fixes. No technical background is needed, and each step is explained clearly.

By following these instructions, you can quickly get back to enjoying your Xbox games and features on Windows 11.

Let’s begin with some quick notes and prerequisites to ensure your system is ready for troubleshooting.

Quick Note: Prerequisites and Initial Checks

Check your internet connection: A stable internet connection is essential for Xbox services to work properly.
Ensure Windows 11 is updated: Outdated system files can cause compatibility issues.
Verify Xbox Live service status: Sometimes the problem is on Microsoft’s end. Visit the Xbox Live Status page to check.
Restart your computer: Simple but effective, restarting can clear temporary glitches.

Step 1: Sign Out and Sign Back Into Your Xbox Account

Sometimes, the error happens due to a temporary issue with your account session. Signing out and back in can refresh the connection.

Open the Xbox app on your Windows 11 PC.
Click on your profile icon located at the top-right corner.
Select Sign out.
Close the app completely and reopen it.
Sign back in with your Xbox account credentials.

This simple step ensures your credentials are refreshed and any session-related issues are cleared.

Step 2: Run the Windows Store Apps Troubleshooter

Since the Xbox app depends on Windows Store services, running the built-in troubleshooter can detect and fix common app-related problems.

Press Windows + I to open Settings.
Go to System > Troubleshoot > Other troubleshooters.
Scroll down to Windows Store Apps and click Run.
Follow the on-screen instructions to complete the troubleshooting process.

This tool automatically identifies and fixes issues that could be causing the error.

Step 3: Clear the Microsoft Store Cache

Corrupted cache files in the Microsoft Store can interfere with Xbox app functions. Clearing the cache might help.

Press Windows + R to open the Run dialog.
Type wsreset.exe and press Enter.
A blank Command Prompt window will open, and after a few seconds, the Microsoft Store will launch automatically.

This process resets the cache without deleting any of your installed apps or data.

Step 4: Reset the Xbox App

If clearing the Microsoft Store cache doesn’t work, resetting the Xbox app itself can fix corrupted data.

Open Settings with Windows + I.
Navigate to Apps > Installed apps.
Find the Xbox app in the list and click the three-dot menu next to it.
Select Advanced options.
Scroll down and click Reset. Confirm if prompted.

Resetting will delete app data but will not uninstall the app. After this, try signing in again.

Step 5: Update Windows and Xbox App

Ensuring both Windows 11 and the Xbox app are up to date can resolve compatibility issues that trigger error 80151103.

Open Settings and go to Windows Update.
Click Check for updates and install any available updates.
Next, open the Microsoft Store.
Click the profile icon and select App settings.
Ensure App updates are turned on, then click Get updates to update your apps, including Xbox.

Updates often include fixes for known issues and improve app stability.

Step 6: Reinstall the Xbox App

If resetting does not help, uninstalling and reinstalling the Xbox app can remove corrupted files completely.

Open Settings > Apps > Installed apps.
Find the Xbox app, click the three dots, and select Uninstall.
After uninstalling, open the Microsoft Store and search for Xbox.
Download and install the app again.
Launch the app and sign in to your account.

This ensures you have a fresh copy of the app free from previous issues.

Step 7: Check Date and Time Settings

Incorrect date and time settings can cause authentication errors with Xbox Live servers.

Open Settings > Time & language > Date & time.
Turn on Set time automatically and Set time zone automatically.
If these are already enabled, try toggling them off and on again.
Restart your PC afterwards.

Accurate time settings are necessary to securely connect to Microsoft’s servers.

Step 8: Disable Proxy or VPN Connections

Proxy servers or VPN connections can interfere with Xbox Live sign-ins and network connections.

Open Settings > Network & internet > Proxy.
Make sure Use a proxy server is turned off.
If you use a VPN, try disconnecting it temporarily.
Restart the Xbox app and see if the error persists.

Disabling these connections ensures your PC can communicate directly with Xbox Live servers.

Frequently Asked Questions (FAQs)

What does Xbox Error 80151103 mean?

This error usually indicates a problem with signing into your Xbox Live account or connecting to Xbox services on Windows 11.

Can I fix this error without reinstalling Windows?

Yes, most of the time the issue can be resolved with the steps outlined above without needing to reinstall your entire operating system.

Will resetting the Xbox app delete my games?

No. Resetting the app only clears app data and settings. Your installed games and saved data remain intact on your PC or in the cloud.

Is it necessary to update Windows to fix this error?

While not always mandatory, keeping Windows up to date helps prevent compatibility issues and is recommended.

What if I still can’t sign in after trying these steps?

There may be a deeper problem with your account or Xbox Live services. Contacting Xbox Support might be necessary.

When Nothing Works

If the error persists after trying all the above solutions, consider these final options:

Contact Xbox Support: Visit the official Xbox support page for personalized assistance.
Create a new Xbox profile: Sometimes, corrupted profile data causes sign-in errors. Creating a new profile can help isolate the issue.
Check for system file corruption: Run sfc /scannow in Command Prompt to repair Windows system files.

Conclusion

Xbox Error 80151103 on Windows 11 is usually fixable with straightforward steps like signing out and back in, running troubleshooters, and resetting the Xbox app. Ensuring your system and apps are up to date, checking your internet connection, and verifying date and time settings are also important.

By following this step-by-step guide, you can resolve the error efficiently and get back to enjoying your Xbox experience on Windows 11. If problems continue, don’t hesitate to reach out to official Xbox Support for further help.