How to Fix Xbox Error 0x87e00064 on Windows 11: Step-by-Step Solutions

If you are encountering the Xbox error code 0x87e00064 on your Windows 11 PC, it can be frustrating when your games or apps won’t open. This error usually indicates issues with Xbox services or account verification. Fortunately, there are several straightforward steps you can take to fix it.

This guide will walk you through each step in detail, starting from simple checks to more advanced troubleshooting methods. No technical experience is needed, and every action is explained clearly.

By following these solutions, you can get your Xbox app and games working smoothly again on Windows 11. Let’s start with some quick notes before diving into the fixes.

Take your time with each step and try the solutions one by one until the problem is resolved.

Quick Note Before You Begin

Check your internet connection: A stable internet connection is essential for Xbox services to work properly.
Sign-in status: Ensure you are signed in with the correct Microsoft account linked to your Xbox games.
Windows updates: Keeping your system up to date prevents compatibility issues.
Xbox server status: Sometimes the problem is on Microsoft’s end. You can check the official Xbox status page to confirm if services are down.

Step 1: Restart Your PC and Xbox App

Often, a simple restart can fix temporary glitches causing the error. Restarting refreshes system processes and network connections, which might be blocking the Xbox app from working correctly.

Click the Start menu and select Power.
Choose Restart and wait for your PC to reboot completely.
Once restarted, open the Xbox app again and check if the error persists.

If the error is still there, proceed to the next step.

Step 2: Sign Out and Sign Back Into the Xbox App

Sometimes the Xbox app loses connection to your account, causing authentication errors like 0x87e00064. Signing out and back in can refresh your account tokens and fix these issues.

Open the Xbox app on your Windows 11 device.
Click on your profile icon in the top right corner.
Select Sign out.
Close the Xbox app completely.
Reopen the app and sign in again using your Microsoft account credentials.

This step ensures your account is properly authenticated with Xbox services.

Step 3: Check and Install Windows Updates

Xbox app functionality depends heavily on the latest Windows updates. Missing important updates can cause errors when launching games or apps.

Press Windows + I to open Settings.
Go to Windows Update from the left sidebar.
Click Check for updates.
If updates are available, download and install them.
Restart your PC after installation completes.

Keeping your system updated ensures compatibility and fixes bugs that might cause Xbox errors.

Step 4: Reset the Xbox App

If the Xbox app files are corrupted or misconfigured, resetting the app can restore default settings and fix errors.

Press Windows + I to open Settings.
Go to Apps & features.
Find Xbox in the list of installed apps.
Click on it and select Advanced options.
Scroll down and click Reset.
Confirm the reset and wait for the process to complete.
Open the Xbox app again and check if the error is resolved.

Resetting clears temporary data and fixes broken app components.

Step 5: Clear Xbox Cache via WSReset

Clearing the Microsoft Store cache can fix issues affecting Xbox app downloads and launches, as the app relies on the Store backend.

Press Windows + R to open the Run dialog.
Type wsreset.exe and press Enter.
A blank Command Prompt window will open, and after a few seconds, it will close automatically.
The Microsoft Store will launch automatically once the cache is cleared.
Try opening your Xbox app and launching your games again.

This process removes corrupt cache files that could interfere with Xbox services.

Step 6: Check Xbox Live Services Status

Sometimes the error code appears because Xbox Live services are temporarily down or undergoing maintenance. Checking the service status can save you time troubleshooting.

Visit the official Xbox Live Status page.
Look for any alerts about service interruptions or outages affecting Xbox app, sign-in, or game launching.
If there are ongoing issues, you might need to wait until Microsoft resolves them.

Step 7: Reinstall the Xbox App

If resetting the app did not work, reinstalling can replace any damaged files completely.

Open Settings and go to Apps & features.
Find the Xbox app and click Uninstall.
After uninstalling, open the Microsoft Store.
Search for Xbox and click Get to reinstall the app.
Once installed, sign in and check if the error still appears.

This ensures you have a fresh and clean installation of the Xbox app.

Frequently Asked Questions (FAQs)

What does error code 0x87e00064 mean?

This error usually indicates a problem with Xbox account authentication or connectivity issues between the Xbox app and Microsoft servers.

Can a poor internet connection cause this error?

Yes, unstable or slow internet can disrupt Xbox services, leading to error code 0x87e00064 when launching games or apps.

Do I need to reinstall Windows to fix this error?

No, reinstalling Windows is rarely necessary. The steps outlined here typically resolve the issue without drastic measures.

Will resetting the Xbox app delete my games?

No, resetting the app only clears temporary data and settings. Your installed games and saved data remain safe.

Is this error related to Xbox Game Pass?

It can be, especially if the app fails to verify your subscription or sign-in status.

When Nothing Works

If you have tried all the above steps and still face the error, here are some final options:

Contact Xbox Support: Visit the official Xbox support page to get personalized help.
Create a new Windows user account: Sometimes profile corruption causes issues. Setting up a new user can help isolate the problem.
Run Windows Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Windows Store Apps troubleshooter.
Check for third-party software conflicts: Disable VPNs, firewalls, or antivirus temporarily to see if they are blocking Xbox services.

Conclusion

Error 0x87e00064 on Windows 11 can be resolved by following a series of simple troubleshooting steps, starting with restarting your PC and signing out of the Xbox app. Ensuring your system and apps are updated, resetting or reinstalling the Xbox app, and clearing cache often fix the issue.

Always check Xbox Live service status before diving into complicated fixes, and remember that stable internet and correct account sign-in are crucial. If problems persist, Microsoft support is your best resource for advanced help.

By carefully following this guide, you should be able to enjoy your Xbox games and apps without interruptions on your Windows 11 device.