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How to Fix Xbox App Not Working Errors on Windows 11: Step-by-Step Solutions

If you’re experiencing issues with the Xbox app not working on your Windows 11 PC, you’re not alone. This problem can prevent you from accessing games, social features, and more. Fortunately, there are simple ways to fix it.

This guide will walk you through easy, step-by-step solutions to get your Xbox app running smoothly again. Even if you’re not very tech-savvy, you’ll find clear instructions here.

By following these methods, you can quickly identify and solve the most common reasons why the Xbox app stops working.

Let’s get started with some quick checks before diving into detailed fixes.

Quick Note: Prerequisites and Initial Checks

  • Check your internet connection: The Xbox app requires a stable internet connection. Make sure your PC is connected to Wi-Fi or Ethernet.
  • Restart your PC: Sometimes, a simple reboot clears temporary glitches affecting the app.
  • Update Windows 11: Ensure your operating system is up to date as updates often fix bugs related to apps.
  • Sign in with the correct Microsoft account: The Xbox app needs you to be logged in properly to function.

Step 1: Reset the Xbox App

Resetting the Xbox app refreshes it without deleting your games or data. This can fix corrupted files or settings.

  1. Click the Start button and select Settings.
  2. Go to Apps > Installed apps.
  3. Scroll down to find the Xbox app, then click the three dots next to it.
  4. Select Advanced options.
  5. Scroll down and click Reset. Confirm the action.

After resetting, open the Xbox app again and see if it works correctly.

Step 2: Check for Xbox App Updates

Outdated apps can cause errors. Updating the Xbox app ensures you have the latest fixes and features.

  1. Open the Microsoft Store from your Start menu.
  2. Click the profile icon in the top-right corner and select App settings.
  3. Make sure Update apps automatically is turned on.
  4. Then, go to Library and click Get updates.
  5. If the Xbox app update is available, install it.

Restart the app after updating to check if the issue is resolved.

Step 3: Run the Windows Store Apps Troubleshooter

Windows 11 includes a built-in troubleshooter for apps installed from the Microsoft Store, including the Xbox app.

  1. Open Settings and go to System > Troubleshoot.
  2. Click Other troubleshooters.
  3. Find Windows Store Apps and click Run.
  4. Follow the on-screen instructions to detect and fix problems.

This tool automatically identifies common issues and applies fixes where possible.

Step 4: Reinstall the Xbox App

If resetting didn’t help, reinstalling the app can replace any damaged files completely.

  1. Press Windows + X and choose Windows Terminal (Admin).
  2. To uninstall the Xbox app, copy and paste the following command and press Enter:
    3. Get-AppxPackage *xboxapp* | Remove-AppxPackage
  3. After uninstalling, open the Microsoft Store.
  4. Search for Xbox and reinstall the app.

Once installed, launch the app and sign in again.

Step 5: Check Xbox Services

The Xbox app relies on certain Windows services. If these are stopped, the app won’t work.

  1. Press Windows + R, type services.msc, and press Enter.
  2. In the Services window, locate Xbox Live Auth Manager, Xbox Live Game Save, and Xbox Live Networking Service.
  3. For each service, right-click and select Properties.
  4. Set the Startup type to Automatic and click Start if the service isn’t running.
  5. Click Apply and then OK.

After ensuring these services are running, try opening the Xbox app again.

Advanced Option: Use PowerShell to Repair Xbox App

If the above steps don’t work, you can use PowerShell to repair the app package.

  1. Open Windows Terminal (Admin) again.
  2. Enter the following command and press Enter:
    3. Get-AppxPackage Microsoft.GamingApp | Repair-AppxPackage

This command attempts to repair the app without uninstalling it.

Frequently Asked Questions (FAQs)

Why does the Xbox app keep crashing on Windows 11?

Crashes often happen due to outdated software, corrupted files, or network issues. Following the steps above usually resolves these problems.

Do I lose my game progress by resetting or reinstalling the Xbox app?

No, your game saves are stored in the cloud or on your Xbox profile, so resetting or reinstalling the app does not delete your progress.

Can antivirus software cause the Xbox app to stop working?

Yes, sometimes antivirus or firewall settings block app connections. Temporarily disabling security software can help identify if that’s the cause.

Is it necessary to update Windows 11 for the Xbox app to work?

While not always required, running the latest Windows updates improves system compatibility and can fix bugs affecting the Xbox app.

How do I contact Xbox support if none of these solutions work?

You can visit the official Xbox Support website for more help or to submit a support ticket.

When Nothing Works

If you have tried all the methods above and the Xbox app is still not functioning, consider the following options:

  • Create a new Windows user account: Sometimes, user profile corruption causes app issues.
  • Run System File Checker: Open Command Prompt as admin and type sfc /scannow to repair system files.
  • Reset Windows 11: As a last resort, resetting your PC can fix deep system problems but make sure to back up your data first.
  • Visit the official Xbox Support: Use the Xbox Support page for advanced help.

Conclusion

Fixing the Xbox app on Windows 11 is often straightforward if you follow the right steps. Start with simple solutions like resetting the app or checking updates, then move to more advanced fixes if necessary.

Keeping your system updated, verifying app permissions, and ensuring essential services run properly are key to preventing future issues.

If all else fails, don’t hesitate to reach out to official Xbox support or consider system repair options. With patience and these clear steps, you can get back to enjoying your games quickly and smoothly.

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