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How to Fix Windows 11 Update Error Code 8024402c: Step-by-Step Solutions

Windows 11 update errors can be frustrating, especially when they stop important updates from installing. One common issue users face is the update error code 8024402c. This error usually means that Windows is having trouble connecting to the update servers. Fortunately, there are straightforward ways to fix it.

This article will guide you through simple, step-by-step solutions to resolve the 8024402c error. Each method is explained clearly, so even beginners can follow along without difficulty. By the end, your Windows 11 updates should work smoothly again.

Before diving into the fixes, it’s important to understand why this error happens. It often involves network settings, firewall blocks, or corrupted update files. Fixing these issues usually solves the problem quickly.

Let’s start with some quick checks to make sure your system is ready for troubleshooting.

Quick Note: Prerequisites and Initial Checks

  • Check your internet connection: Ensure you have a stable and active internet connection. Updates require internet access to download files.
  • Restart your PC: Sometimes, a simple restart can resolve temporary glitches causing update errors.
  • Disable VPN or Proxy: VPNs or proxy servers can interfere with Windows Update. If you use one, disable it temporarily.
  • Check date and time settings: Incorrect system date and time can prevent updates from connecting properly. Make sure they are accurate.

Step 1: Run the Windows Update Troubleshooter

Windows 11 includes a built-in troubleshooter designed to detect and fix common update problems automatically. Running this tool is often the easiest way to resolve update errors.

  1. Click the Start button and select Settings (gear icon).
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Update in the list and click Run.
  4. Wait while the troubleshooter scans your system. Follow any prompts it gives to fix detected issues.
  5. After it finishes, try running Windows Update again.

This step helps because the troubleshooter resets update components and checks for misconfigurations automatically.

Step 2: Check and Reset Your Network Settings

Since error 8024402c often relates to connectivity problems, verifying and resetting network settings can help fix the issue.

Disable Firewall and Antivirus Temporarily

Sometimes, firewalls or antivirus programs block Windows Update from connecting to Microsoft servers.

  • Temporarily disable your firewall: Open Windows Security > Firewall & network protection, then turn off the active firewall.
  • Temporarily disable antivirus: If you use third-party antivirus software, right-click its icon in the system tray and choose to pause or disable protection temporarily.

Try updating Windows again after disabling these protections. Remember to turn them back on afterward to keep your PC secure.

Reset Network Components Using Command Prompt

If disabling firewall and antivirus does not help, resetting network settings can clear corrupted or misconfigured data.

  1. Press Windows + S, type cmd, right-click Command Prompt, and select Run as administrator.
  2. In the Command Prompt window, type the following commands one by one and press Enter after each:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

These commands reset the Windows Socket API, IP configurations, and DNS cache.

Once done, restart your computer and try updating again.

Step 3: Clear the Windows Update Cache

Corrupt or stuck update files can cause the 8024402c error. Clearing the update cache forces Windows to download fresh update files.

  1. Open Command Prompt as administrator (see Step 2 for how).
  2. Stop the Windows Update service by typing:
    3. net stop wuauserv
  3. Stop the Background Intelligent Transfer Service (BITS) with:
    4. net stop bits
  4. Navigate to the update cache folder by typing:
    5. cd %windir%SoftwareDistribution
  5. Delete the contents of the Download folder by typing:
    6. del /f /s /q Download*
  6. Restart the services you stopped earlier:
    7. net start wuauserv
net start bits
  7. Close Command Prompt and try running Windows Update again.

This process removes old update files that might be causing conflicts.

Step 4: Modify Windows Update Registry Settings

If network-related settings in the registry are causing the error, adjusting them can help. Be cautious when editing the registry and follow these steps carefully.

  1. Press Windows + R, type regedit, and press Enter to open the Registry Editor.
  2. Navigate to the following path:
    3. HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsWindowsUpdate
  3. Look for a value named WUServer and WUStatusServer. If these exist, right-click and delete them.
  4. Next, go to:
    5. HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWinHttpAutoProxySvc
  5. Make sure the service is set to Manual or Automatic. If disabled, right-click and select Modify to change the value.
  6. Close the Registry Editor and restart your PC.
  7. Try running Windows Update again.

This step removes any incorrect update server entries that might be blocking access.

Alternative Method: Use the Media Creation Tool

If standard update methods fail, using the Media Creation Tool to upgrade Windows 11 is a reliable alternative. It installs the latest version without relying on Windows Update.

This method bypasses update errors and ensures you have the latest Windows version.

Frequently Asked Questions (FAQs)

What does error code 8024402c mean?

This error usually indicates Windows Update cannot connect to Microsoft servers due to network issues or firewall blocks.

Can disabling firewall or antivirus cause security risks?

Yes, temporarily disabling them can expose your PC to threats. Only do this briefly during troubleshooting and turn them back on immediately afterward.

Is it safe to reset network settings?

Yes, resetting network components restores default settings without harming your data. It often fixes connection problems.

Do I need to back up the registry before editing?

It’s a good practice to back up the registry before making changes to avoid accidental issues.

Will using the Media Creation Tool delete my files?

You can choose to keep your personal files during the upgrade process, so it does not delete them by default.

When Nothing Works

If none of the above solutions fix the error, consider these final options:

  • Check Microsoft’s official Windows Update support page: Windows Update Troubleshooter
  • Contact Microsoft Support: They can provide personalized help for persistent update issues.
  • Perform a System Restore: Roll back your system to a previous point before the error appeared (if available).
  • Reset Windows: As a last resort, reset Windows 11 while keeping your files or performing a clean install.

Conclusion

Error code 8024402c in Windows 11 update is commonly caused by connection or configuration problems. By following simple steps such as running the troubleshooter, checking network settings, clearing the update cache, and modifying registry settings, most users can resolve this issue successfully.

Always start with the easiest solutions and move to advanced ones only if needed. Remember to keep your firewall and antivirus active after troubleshooting to protect your PC. If problems persist, using the Media Creation Tool or seeking official support can help you get your system updated and running smoothly again.

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