How to Fix Windows 11 Credentials Not Verified Error: Step-by-Step Solutions

Experiencing the “Windows 11 Credentials Not Verified” error can be frustrating, especially when you need smooth access to your system or network resources. This error usually indicates a problem verifying your login information, which might stop you from signing in or connecting to certain services. Fortunately, there are simple ways to fix this issue without needing advanced technical knowledge.

In this article, we will walk you through easy-to-follow steps to resolve the credentials error on Windows 11. Each step is explained clearly, so you can try them one by one until the problem is resolved. Whether you are a beginner or have some tech experience, these solutions will help you get back on track.

Before diving into detailed fixes, it’s important to understand what might cause this error. Common reasons include incorrect login details, corrupted credential data, or connection problems. Knowing this helps in troubleshooting effectively.

Let’s get started with some quick checks and then move on to detailed solutions that can restore your system’s proper verification process.

Quick Note: Prerequisites and Basic Checks

Check your username and password: Make sure you are entering the correct login credentials. Typos or outdated passwords can cause verification failures.
Ensure internet connectivity: A stable internet connection is necessary, especially if you are logging into a Microsoft account or accessing network resources.
Verify system date and time: Incorrect date and time settings can interfere with credential verification. Double-check they are accurate on your PC.
Restart your computer: Some errors can be fixed with a simple reboot, so try this first before moving on to other steps.

Step 1: Clear Stored Credentials Using Credential Manager

Windows stores your login details in the Credential Manager. Sometimes, these stored credentials become outdated or corrupted, causing verification errors. Clearing them can prompt Windows to ask for fresh credentials.

Press Windows + S to open the search box and type Credential Manager.
Click on Credential Manager from the search results to open it.
Under Windows Credentials, look for any saved credentials related to the service or network you are having trouble with.
Click on the dropdown arrow next to the credential and select Remove.
Repeat for all relevant credentials.
Restart your computer and try logging in again.

Why this helps: Removing old or invalid credentials forces Windows to request new login data, which can fix mismatches or corruption problems.

Step 2: Reset Network Settings

Network issues may prevent Windows from verifying credentials properly, especially if you use online accounts or connect to shared drives.

Open Settings by pressing Windows + I.
Go to Network & Internet.
Scroll down and click Advanced network settings.
Choose Network reset.
Click Reset now and confirm.
Your PC will restart, and network adapters will reset to default settings.

Why this helps: Resetting network settings clears possible misconfigurations that block credential verification or network access.

Step 3: Run Windows Troubleshooters

Windows 11 includes built-in troubleshooters that can automatically detect and fix common sign-in or network problems.

Open Settings and go to System > Troubleshoot > Other troubleshooters.
Find and run the Network Adapter troubleshooter to fix connectivity issues.
Run the Windows Store Apps troubleshooter if you have problems with Microsoft Store apps requiring sign-in.
Follow the on-screen instructions and apply any recommended fixes.

Why this helps: Troubleshooters automate the process of checking system settings and can resolve issues that might be hard to spot manually.

Step 4: Update Windows and Drivers

Outdated system files or drivers can cause authentication errors in Windows 11. Keeping your system updated ensures the latest security patches and fixes are in place.

Open Settings and go to Windows Update.
Click Check for updates and allow Windows to download and install available updates.
Also, update network drivers by:

Right-click the Start button and select Device Manager.
Expand Network adapters.
Right-click your network adapter and choose Update driver.
Select Search automatically for drivers.

Restart your PC once updates are installed.

Why this helps: Updates fix bugs and improve compatibility that may be causing credential verification errors.

Step 5: Disable Third-Party Security Software Temporarily

Sometimes, antivirus or firewall software can block credential verification processes. Temporarily disabling them can help identify if they are the cause.

Locate your antivirus or firewall icon in the system tray.
Right-click and look for an option to disable or pause protection.
Confirm the action and then try logging in or accessing the resource again.
If the error disappears, consider adjusting your security software settings or switching to another program.

Important: Always turn your security software back on after testing to keep your PC protected.

Alternative Method: Create a New User Account

If the problem persists, it might be related to your user profile. Creating a new user account can help determine this.

Open Settings and go to Accounts > Family & other users.
Click Add account under Other users.
Choose I don’t have this person’s sign-in information and then Add a user without a Microsoft account.
Enter a username and password for the new account.
Sign out of your current account and log in with the new user account.
Check if the credentials error still appears.

Why this helps: A new user account starts fresh without corrupted settings, which can isolate profile-specific issues.

FAQs

What does “Credentials Not Verified” mean in Windows 11?

This message means that Windows cannot confirm your username and password or network credentials, preventing access to the account or resource.

Can a wrong system date cause credential errors?

Yes, if your system clock is incorrect, it can cause security certificates to fail, leading to credential verification issues.

Is it safe to remove credentials from Credential Manager?

Yes, removing stored credentials only deletes saved login data. You will be prompted to enter credentials again when needed.

Will resetting network settings affect my Wi-Fi passwords?

Yes, network reset removes all network adapters and settings, including saved Wi-Fi passwords. You will need to reconnect to Wi-Fi networks afterward.

Do I need to disable antivirus every time I log in?

No, disabling antivirus is only for troubleshooting. If it causes problems, consider updating or changing your security software.

When Nothing Works

If you have tried all the above steps and still face the “Credentials Not Verified” error, it may be time to seek advanced help. You can:

Visit the Microsoft Support website for official troubleshooting guides and assistance.
Contact your system administrator if you are on a work or school network, as there might be domain or policy-related issues.
Consider performing a system restore to a point when your PC was working correctly.
As a last resort, you can reset Windows 11 to factory settings, but make sure to back up your important files first.

Conclusion

The “Windows 11 Credentials Not Verified” error can be caused by various simple issues, from incorrect passwords to network settings. By following the steps outlined—from clearing stored credentials to updating your system—you can resolve most problems without hassle. Always start with the easiest fixes and move to more advanced options as needed. If issues persist, don’t hesitate to seek professional help or use official Microsoft resources.

Remember, keeping your system updated and maintaining correct login details are key to avoiding credential errors in the future.