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Windows 10 Store sometimes shows a black, blue, or white screen instead of loading properly. This can be frustrating, especially when you want to download or update apps quickly.

These screen errors usually happen due to simple glitches or corrupted cache files. Fixing them often takes just a few easy steps.

In this article, you will learn how to troubleshoot and resolve these screen issues with clear and basic instructions. No technical background is needed to follow along.

Let’s get started and get your Windows Store working smoothly again.

Quick Note

Before you begin troubleshooting, make sure of the following:

• Your internet connection is stable and working properly.
• Your Windows 10 operating system is updated to the latest version.
• You are signed in with a Microsoft account in the Store app.
• Close and reopen the Store app a few times to check if it’s a temporary glitch.

Step 1: Run the Windows Store Apps Troubleshooter

This is the easiest and safest method to fix many common Store app problems. Windows has a built-in troubleshooter that can detect and fix issues automatically.

1. Click the Start button and select Settings (gear icon).
2. Go to Update & Security > Troubleshoot.
3. Click Additional troubleshooters if available.
4. Find and click on Windows Store Apps, then click Run the troubleshooter.
5. Follow the on-screen instructions and wait for the process to finish.

This tool can automatically detect corrupted files or misconfigurations and fix them. After it finishes, try opening the Store app again.

Step 2: Clear the Store Cache

Sometimes cached data inside the Store app causes it to freeze or show a blank screen. Clearing the cache can refresh the app without affecting your installed apps or settings.

1. Press Windows key + R to open the Run dialog box.
2. Type wsreset.exe and press Enter.
3. A blank Command Prompt window will open and close automatically after a few seconds.
4. The Microsoft Store will launch by itself once the cache is cleared.

This reset clears temporary files and can resolve many display issues.

Step 3: Check for Windows Updates

Updating Windows ensures your system has the latest fixes and improvements. Outdated system files can cause compatibility problems with the Store app.

1. Click the Start button and open Settings.
2. Go to Update & Security > Windows Update.
3. Click Check for updates.
4. If updates are available, download and install them.
5. Restart your computer afterward.

After restarting, test the Store app again.

Step 4: Re-register the Microsoft Store

If the Store app files are corrupted, re-registering can fix this by reinstalling the app without deleting user data.

1. Right-click the Start button and select Windows PowerShell (Admin) or Windows Terminal (Admin).
2. Copy and paste the following command, then press Enter:

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Wait for the command to complete. You might see some errors during this process, but it’s normal as long as the command finishes.

Close the window and try opening the Store app again.

Step 5: Reset the Microsoft Store App

This option clears all data and settings for the Store app, essentially restoring it to default. Use this if previous steps didn’t help.

1. Open Settings > Apps > Apps & features.
2. Scroll down and find Microsoft Store.
3. Click it and select Advanced options.
4. Scroll down and click Reset.
5. Confirm the reset and wait for it to complete.

After the reset, launch the Store again and check if the screen error is fixed.

Alternative Method: Create a New User Account

If the Store works fine on a new user account, the issue might be related to your current user profile settings.

1. Open Settings > Accounts > Family & other users.
2. Click Add someone else to this PC.
3. Follow the steps to create a new user account.
4. Sign out of your current account and sign in to the new one.
5. Open the Microsoft Store to check if the issue persists.

If the Store works in the new account, consider transferring your files and using the new account.

FAQs

Why does the Microsoft Store show a black, white, or blue screen?

This usually happens because of corrupted cache files, outdated software, or glitches in the Store app itself.

Will clearing the Store cache delete my installed apps?

No, clearing the cache only removes temporary files for the Store app. Your installed apps and data remain untouched.

Is it safe to reset the Microsoft Store app?

Yes, resetting the app is safe and only restores the Store app to its default state. You won’t lose installed apps or Windows settings.

Do I need administrator rights to fix these errors?

Some steps, like re-registering the Store or resetting it, require administrator privileges to run properly.

Can antivirus software cause Microsoft Store display issues?

Sometimes antivirus or firewall settings block Store components. Try temporarily disabling them to see if it helps.

When Nothing Works

If you have tried all the above steps and the Microsoft Store still shows a black, blue, or white screen, consider the following options:

• Run the official Windows Store Apps troubleshooter from Microsoft’s support website.
• Use the System File Checker tool to repair corrupted system files by running sfc /scannow in an elevated Command Prompt.
• Consider performing a Windows 10 repair install or reset, which reinstalls Windows without deleting personal files.
• Contact Microsoft Support for advanced help if the problem persists.

Conclusion

Black, blue, or white screen errors in the Windows 10 Store are usually caused by simple problems like cache issues or outdated software. Following the steps in this guide, starting from running the troubleshooter to resetting the app, can fix most cases quickly.

Remember to keep your system updated and maintain a good internet connection to avoid future problems. If the basic steps don’t work, using more advanced fixes like re-registering the app or creating a new user account often helps.

By carefully following this guide, you should be able to restore the Microsoft Store’s normal functionality without hassle.