If you encounter the Windows 10 error code 0x87af000b, it can be frustrating because it often prevents apps or games from launching properly. This error is commonly related to Microsoft Store or Xbox app issues. Fortunately, there are several straightforward steps you can take to resolve it.
This guide will walk you through easy-to-follow, step-by-step solutions to fix this error and get your apps working again.
Each step is explained clearly so even beginners can follow along without confusion.
Let’s get started and fix the 0x87af000b error on your Windows 10 device.
Quick Note Before You Begin
Before diving into the solutions, please make sure:
- Your Windows 10 is up to date. Some errors occur because of outdated system files.
- You have a stable internet connection, as some fixes require downloading updates or verifying accounts online.
- You are signed in to the Microsoft Store or Xbox app with the correct Microsoft account.
- You have basic administrative rights on your PC to perform troubleshooting steps.
Step 1: Restart Your Computer
Restarting your computer is the simplest fix and can often resolve temporary glitches causing the error.
- Click the Start button.
- Select Power, then click Restart.
- Wait for your PC to reboot fully and try launching the problematic app again.
This step helps clear temporary caches and resets system services that might be stuck.
Step 2: Check and Reset the Microsoft Store Cache
The Microsoft Store cache can sometimes become corrupted, leading to errors like 0x87af000b. Resetting the cache often fixes this.
- Press Windows key + R to open the Run dialog box.
- Type
wsreset.exeand press Enter. - A blank Command Prompt window will open, and after a few moments, the Microsoft Store will launch automatically.
Try opening the app again. Resetting clears the store cache without affecting your installed apps or settings.
Step 3: Sign Out and Sign Back Into the Microsoft Store and Xbox App
Sometimes account authentication causes the error. Signing out and back in can refresh your credentials.
- Open the Microsoft Store.
- Click on your profile picture in the top-right corner and select Sign out.
- Close the Store, then reopen it and sign back in with your Microsoft account.
- Repeat the same process for the Xbox app if you use it.
This procedure ensures your account information is synced correctly with Microsoft services.
Step 4: Run the Windows Store Apps Troubleshooter
Windows 10 includes a built-in troubleshooter specifically for fixing Store app problems.
- Open Settings by pressing Windows key + I.
- Go to Update & Security > Troubleshoot.
- Click on Additional troubleshooters.
- Find and select Windows Store Apps, then click Run the troubleshooter.
- Follow the on-screen instructions and apply any suggested fixes.
This tool automatically detects and repairs common Store-related problems.
Step 5: Update Windows 10 and Microsoft Store
Outdated software can cause compatibility issues. Make sure your system and Microsoft Store are fully updated.
- Open Settings > Update & Security > Windows Update.
- Click Check for updates and install any available updates.
- After Windows updates finish, open the Microsoft Store.
- Click on the three-dot menu in the top-right corner and select Downloads and updates.
- Click Get updates to update all installed apps including the Store itself.
Keeping your system and apps updated ensures better stability and fewer errors.
Step 6: Re-register the Microsoft Store Using PowerShell
If resetting the cache did not work, re-registering the Microsoft Store app can help fix deeper issues.
- Click the Start button, type PowerShell.
- Right-click Windows PowerShell and choose Run as administrator.
- Copy and paste the following command and press Enter:
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}Wait for the process to complete, then restart your computer and try again.
Step 7: Check Your Date and Time Settings
Incorrect date and time settings can cause authentication failures leading to error 0x87af000b.
- Right-click on the clock in the taskbar and select Adjust date/time.
- Make sure Set time automatically and Set time zone automatically are turned on.
- If they are enabled, try toggling them off and on again.
- Restart your PC and test the app.
Correct time settings ensure secure communication with Microsoft servers.
Alternative Methods and Advanced Options
If none of the above steps work, you may want to try these advanced options:
- Create a new user account: Sometimes user profiles become corrupted. Creating a new Windows user and testing the app there can help isolate the issue.
- Perform a System File Check (SFC): This scans for corrupted system files. Open PowerShell as admin and run
sfc /scannow. - Reset Windows 10: As a last resort, you can reset your PC while keeping your files. This reinstalls Windows and can fix persistent errors.
Frequently Asked Questions (FAQs)
What does error code 0x87af000b mean?
This error typically means that an app or game from the Microsoft Store or Xbox app failed to launch due to authentication or licensing issues.
Is this error caused by my Microsoft account?
It can be. Problems with account sign-in or synchronization sometimes trigger this error.
Will resetting the Microsoft Store delete my installed apps?
No, resetting the Store cache only clears temporary files and does not affect your installed apps or data.
Can outdated Windows cause this error?
Yes, running an outdated Windows version or Microsoft Store can cause compatibility errors.
Do I need to reinstall Windows to fix this?
Reinstalling Windows is usually the last option if all other troubleshooting steps fail.
When Nothing Works
If you have tried all the suggested steps and still see error 0x87af000b, consider the following options:
- Visit the official Microsoft Support website for specialized help.
- Contact Microsoft support directly through chat or phone for guided assistance.
- Look for updates or announcements in the Microsoft Answers community, where users share solutions.
These resources provide expert help beyond basic troubleshooting.
Conclusion
Error 0x87af000b on Windows 10 can disrupt your app experience, but most cases are fixable by following simple steps. Starting with a restart, clearing caches, checking accounts, and updating software covers the majority of issues.
More advanced fixes like re-registering the Store or running system scans help resolve stubborn problems. Always remember to verify your system’s date and time settings, as they play a crucial role in authentication.
If problems persist, Microsoft’s official support channels remain your best option for assistance.
With these clear, step-by-step instructions, you are now well-equipped to fix error 0x87af000b and enjoy your Windows 10 apps without interruptions.