Blog

Experiencing issues with Uplay not accepting your password on Windows 11 can be frustrating. This problem can happen for several reasons, including incorrect credentials, software glitches, or connectivity issues. Fortunately, there are simple steps you can follow to resolve this error and regain access to your account.

In this guide, we will walk you through easy-to-understand solutions, starting from the most basic checks to more advanced troubleshooting methods. Each step is explained clearly to ensure you can follow without confusion.

By following these methods, you should be able to fix the Uplay password error quickly and get back to enjoying your games. Let’s explore the solutions in detail.

Before we start, make sure you have your account details handy and a stable internet connection.

Quick Note: Basic Checks Before You Begin

• Verify your password: Make sure you are typing the correct password. Pay attention to capital letters and special characters.
• Check Caps Lock and Num Lock: Having these keys on accidentally can cause wrong password input.
• Ensure internet connectivity: Uplay requires an active internet connection to verify your password.
• Confirm Uplay server status: Sometimes servers undergo maintenance, so check if Uplay services are online.

Step 1: Reset Your Uplay Password

If you’re sure your password is correct but still can’t log in, resetting it is the safest first step. Sometimes passwords get corrupted or accounts face security blocks.

1. Go to the official Uplay password reset page.
2. Enter your registered email address linked to your Uplay account.
3. Check your email inbox for a password reset link (also check the spam/junk folder).
4. Follow the instructions in the email to create a new password.
5. Try logging into Uplay again with your new password.

This step ensures your password is definitely correct and removes any confusion about incorrect credentials.

Step 2: Clear Uplay Cache and Temporary Files

Sometimes, corrupted cache files can cause login issues. Clearing these files can help Uplay properly process your password.

1. Close the Uplay client completely. Make sure it is not running in the system tray.
2. Press Windows + R to open the Run dialog box.
3. Type %localappdata%Ubisoft Game Launcher and press Enter.
4. Delete all files inside the folder named cache.
5. Restart your computer and try logging in again.

Clearing cache removes old or corrupted files that might interfere with the login process.

Step 3: Run Uplay as Administrator

Running Uplay with administrator rights can solve permission-related issues that block login attempts.

1. Right-click on the Uplay shortcut or executable file.
2. Select Run as administrator from the context menu.
3. Enter your password and check if the error persists.

Administrator privileges allow Uplay to access necessary system files and services to validate credentials correctly.

Step 4: Check Windows Firewall and Antivirus Settings

Sometimes, Windows Firewall or antivirus software blocks Uplay’s connection to Ubisoft servers, causing login errors.

1. Open Windows Security by searching in the Start menu.
2. Go to Firewall & network protection.
3. Click on Allow an app through firewall.
4. Find Uplay in the list and ensure both Private and Public boxes are checked.
5. If Uplay is not listed, click Allow another app and add the Uplay executable manually.
6. Also, temporarily disable your antivirus and try logging in again.

Allowing Uplay through firewall and antivirus ensures it can communicate with Ubisoft servers without restrictions.

Step 5: Update or Reinstall Uplay

An outdated or corrupted Uplay installation can cause login problems. Updating or reinstalling the client can fix these issues.

1. Open Uplay and check if updates are available. If yes, install them and restart the app.
2. If the problem continues, uninstall Uplay from Settings > Apps > Installed apps.
3. Download the latest version of Uplay from the official Ubisoft website.
4. Install Uplay again and attempt to log in with your password.

This step ensures you are running the latest and most stable version of Uplay.

Alternative Method: Use the Ubisoft Website to Login

If the desktop client keeps rejecting your password, try logging in via the Ubisoft website to confirm your credentials are valid.

1. Visit https://account.ubisoft.com/.
2. Enter your email and password to log in.
3. If successful, your account is fine and the issue is likely with the Uplay client.
4. If you can’t log in on the website either, reset your password as shown earlier.

FAQs

Why does Uplay say my password is incorrect when I am sure it is right?

This could be due to case sensitivity, incorrect keyboard layout, or corrupted cache files. Always double-check your input and try clearing cache or resetting the password.

Can Windows 11 cause compatibility issues with Uplay?

Uplay is compatible with Windows 11, but some system settings or updates can interfere. Running Uplay as administrator and keeping your system updated helps avoid this.

How do I know if Uplay servers are down?

You can check Ubisoft’s official server status page or social media channels to see if there are any ongoing outages affecting login services.

Will reinstalling Uplay delete my games?

Uninstalling Uplay does not delete your game files, but to be safe, back up your game data before reinstalling. After reinstalling, you can link your games again.

Is two-factor authentication related to login issues?

If enabled, you need to enter the authentication code after your password. Make sure you have access to your authentication method while logging in.

When Nothing Works

If you have tried all the steps above and Uplay still does not accept your password, consider contacting Ubisoft Support for further assistance. They can help resolve account-specific issues or server problems.

Visit the official Ubisoft support page here: https://www.ubisoft.com/help.

Additionally, check online forums or communities for any recent widespread issues that might be affecting multiple users.

Conclusion

Fixing the Uplay password not accepted error on Windows 11 can usually be done by verifying your password, clearing cache, and checking your internet and firewall settings. Starting with simple checks and moving to more advanced troubleshooting ensures you don’t miss anything important.

Remember to reset your password if needed, run Uplay with administrator rights, and keep your client updated for smooth performance. If all else fails, Ubisoft Support is your best resource for personalized help.

By following these steps carefully, you should be able to resolve the issue and get back to gaming without much hassle.