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If you play games on Uplay and notice that achievements are not unlocking, it can be frustrating. Achievements add to the fun and sense of accomplishment, so fixing this issue is important. Fortunately, there are simple steps you can take to resolve the problem on Windows 11.

This guide will walk you through easy troubleshooting methods, starting from basic checks to more advanced solutions. By following these steps carefully, you should be able to get your Uplay achievements working properly again.

Whether you are new to Uplay or just encountering this issue, the instructions are clear and detailed for everyone. Let’s get started with some quick notes before diving into the fixes.

Read through each step and try them one by one for the best results.

Quick Note: Prerequisites and Basic Checks

• Stable Internet Connection: Uplay needs an active internet connection to sync achievements with its servers. Make sure your connection is working properly.
• Logged Into Uplay: Confirm you are logged into your Uplay account in the Uplay client. Achievements won’t unlock if you are offline or not signed in.
• Game Updates: Check if the game and Uplay client are fully updated. Older versions may cause syncing issues.
• Uplay Server Status: Sometimes, Uplay servers experience downtime. Visit the official Ubisoft status page to see if there are ongoing issues.

Step 1: Restart Uplay and Your Computer

The simplest fix is often to restart the application and your system. This clears temporary glitches that might block achievement unlocking.

1. Close the Uplay client completely. Make sure it is not running in the system tray.
2. Restart your Windows 11 computer to refresh all services.
3. Open Uplay again and launch the game.
4. Check if your achievements unlock as expected now.

Restarting provides a fresh start and can resolve many minor software conflicts or cache problems.

Step 2: Run Uplay as Administrator

Running Uplay with administrative privileges ensures it has full access to system files and network resources needed for syncing achievements.

1. Right-click the Uplay desktop shortcut or executable file.
2. Select Run as administrator from the context menu.
3. Log in again if prompted and launch your game.
4. Try unlocking achievements during gameplay to verify if this solves the problem.

Sometimes, Windows security settings restrict applications from performing certain actions without administrator rights.

Step 3: Verify Game Files Integrity

Corrupted or missing game files can cause issues with achievements. Uplay allows you to verify and repair game files easily.

1. Open the Uplay client and go to Games.
2. Find the game with achievement problems and click on it.
3. Click the Properties or settings icon.
4. Select Verify files or Verify integrity.
5. Wait for Uplay to scan and fix any corrupted files.
6. After completion, launch the game and test achievements.

This step ensures your game installation is complete and working correctly, which is essential for proper achievement tracking.

Step 4: Clear Uplay Cache

Cached data can sometimes get corrupted, causing syncing issues. Clearing the Uplay cache can fix this.

1. Close Uplay completely, making sure it is not running in the background.
2. Press Windows + R to open the Run dialog.
3. Type %localappdata%Ubisoft Game Launcher and press Enter.
4. Locate the folder named cache and delete it.
5. Restart your computer and launch Uplay again.
6. Check if achievements unlock properly now.

Deleting cache forces Uplay to create fresh data, which can resolve sync errors caused by corrupted files.

Step 5: Disable Antivirus and Firewall Temporarily

Sometimes security software blocks Uplay from connecting to its servers correctly. Temporarily disabling antivirus or firewall software can help diagnose this.

1. Open your antivirus or firewall program.
2. Temporarily disable real-time protection or firewall rules.
3. Launch Uplay and your game to check if achievements now unlock.
4. If this works, add Uplay to the exceptions or whitelist in your security software.

Be sure to re-enable your antivirus/firewall after testing to keep your computer protected.

Step 6: Update Windows and Graphics Drivers

Outdated Windows or graphics drivers can cause compatibility issues affecting Uplay and game performance.

1. Click Start and open Settings.
2. Go to Windows Update and check for updates.
3. Install all available updates and restart your PC.
4. Update your graphics drivers by visiting your GPU manufacturer’s website (NVIDIA, AMD, Intel).
5. After updates, launch Uplay and test achievements again.

Keeping your system up to date improves stability and reduces conflicts with software like Uplay.

Step 7: Reinstall Uplay Client

If none of the above steps work, reinstalling Uplay can fix deeper application issues.

1. Press Windows + I to open Settings and go to Apps & Features.
2. Find Ubisoft Connect or Uplay in the list and select Uninstall.
3. Follow the prompts to remove the client completely.
4. Download the latest version of Uplay from the official Ubisoft website.
5. Install it, log in, and launch your game to see if achievements unlock properly.

Reinstalling ensures you have a clean and up-to-date client installation free of corrupt files.

Frequently Asked Questions (FAQs)

Why are my Uplay achievements not syncing online?

Achievements require an active internet connection and a logged-in Uplay client to sync with Ubisoft servers. Check your network and login status.

Can achievements unlock offline?

Some achievements may unlock offline but usually require internet access to sync and display properly in your profile.

Will uninstalling the game delete my achievements?

No, achievements are stored on Ubisoft’s servers linked to your account, not on your local game files.

Does Ubisoft Connect replace Uplay?

Yes, Ubisoft Connect is the new name for Uplay but functions similarly with added features.

How long does it take for achievements to appear after unlocking?

Achievements typically appear instantly but may take a few minutes to sync depending on server response and internet speed.

When Nothing Works

If you have tried all the above steps and your Uplay achievements still do not unlock, you may need additional help.

• Visit the official Ubisoft Support page for personalized assistance.
• Check the Ubisoft community forums for similar issues and solutions from other players.
• Consider contacting Ubisoft customer service directly through their support channels.

Sometimes server-side problems or account-specific issues require Ubisoft’s intervention.

Conclusion

Uplay achievements not unlocking on Windows 11 can be caused by various factors, from connectivity problems to corrupted files. Starting with simple steps like restarting the client and computer, running as administrator, and verifying game files often resolves most problems.

Clearing cache, updating Windows and drivers, and temporarily disabling security software provide further solutions. Reinstalling Uplay is a reliable last resort before seeking official support.

By following this step-by-step guide, you maximize your chances of restoring achievement functionality and enjoying your games fully. Remember to keep your software and system updated, and don’t hesitate to use Ubisoft’s support resources if needed.