If you are encountering the “Error Reading Save Device” message while using Xbox One on your Windows 11 PC, it can be frustrating. This issue often prevents games from loading saved data properly. Luckily, there are several simple steps you can follow to fix this problem.
This guide will walk you through easy and clear instructions to help you resolve the error without confusion. Even if you are not very tech-savvy, you will be able to follow along.
Before diving into the fixes, it’s important to understand that this error usually relates to storage or permission issues. Addressing these aspects can often solve the problem quickly.
Let’s begin with some quick checks you should do before trying more detailed solutions.
Quick Note: Prerequisites and Initial Checks
- Ensure your Xbox One controller is properly connected: Sometimes, the error appears if the controller or storage device is not recognized correctly.
- Check your Windows 11 updates: Running the latest updates can improve system compatibility with Xbox apps.
- Verify your Xbox app is updated: Open the Microsoft Store and ensure the Xbox app is current.
- Confirm your save device (external drive or internal storage) is functioning: Disconnect and reconnect any external drives to rule out connection issues.
Step 1: Restart Your Xbox Console and Windows 11 PC
Sometimes, a simple restart can clear temporary glitches causing the error. Restart both your Xbox One console and your Windows 11 PC.
- On Xbox One, press and hold the Xbox button for 10 seconds until it turns off, then press it again to turn back on.
- On Windows 11, click the Start menu, select Power, and then choose Restart.
Restarting refreshes the system and helps resolve minor software conflicts related to save devices.
Step 2: Check Storage Device Permissions on Windows 11
The error may occur if Windows does not allow the Xbox app to access the save device. Here’s how to check permissions:
- Press
Win + Ito open Settings. - Go to Privacy & Security > File system.
- Make sure File system access is turned On.
- Scroll down and ensure the Xbox app has permission to access the file system.
Allowing file system access ensures the Xbox app can read and write saved game data properly.
Step 3: Reset the Xbox App Cache
Corrupted cache files can cause read errors. Resetting the Xbox app cache clears temporary files without deleting your games or saves.
- Press
Win + R, typewsreset.exe, and press Enter. - A blank Command Prompt window will open and close automatically after a few seconds.
- Once done, restart your PC and try running the Xbox app again.
This process refreshes the Microsoft Store cache, which often affects the Xbox app’s performance.
Step 4: Run the Windows Store Apps Troubleshooter
Windows 11 includes a built-in troubleshooter that can detect and fix issues with Microsoft Store apps, including Xbox.
- Open Settings with
Win + I. - Go to System > Troubleshoot > Other troubleshooters.
- Find Windows Store Apps and click Run.
- Follow the on-screen instructions to complete the troubleshooting.
This tool automatically fixes common errors related to app permissions, updates, and corrupt files.
Step 5: Reinstall the Xbox App
If the problem persists, reinstalling the Xbox app can help by replacing corrupted files.
- Open Settings > Apps > Installed apps.
- Find the Xbox app, click the three dots next to it, and select Uninstall.
- After uninstalling, open the Microsoft Store.
- Search for Xbox and reinstall the app.
- Restart your PC and check if the error is resolved.
This approach ensures you are using a fresh copy of the app without any corrupted or missing files.
Alternative Method: Use an External Storage Device
If you are using an external hard drive or USB drive to save your games, try the following:
- Safely eject and reconnect the external drive.
- Try connecting the drive to a different USB port on your PC.
- Check if the drive is working properly by opening File Explorer and accessing its contents.
- If the drive is faulty, consider repairing it using Windows tools or replacing it.
Sometimes, faulty or poorly connected storage devices cause the Xbox app to fail reading saved data.
FAQs
Why does the Xbox app show “Error Reading Save Device”?
This error usually means the app cannot access the storage device where your game saves are located. It can be caused by permission issues, faulty hardware, or corrupted app files.
Can outdated Windows updates cause this error?
Yes, running outdated system software can cause compatibility problems with the Xbox app, leading to errors reading save devices.
Will resetting the Xbox app delete my saved games?
No, resetting the app cache or reinstalling the app does not delete your saved games, as these are stored separately in your Xbox cloud or local storage.
Is it safe to use an external hard drive for Xbox saves on PC?
Yes, it is safe, but ensure the drive is properly formatted and connected. Faulty external drives can cause read errors.
What if I still see the error after trying all steps?
Sometimes, the issue may be related to your Xbox account or system bugs. Further troubleshooting or contacting support may be needed.
When Nothing Works
If you have followed all the steps above and still experience the error, consider these final options:
- Contact Xbox Support: Visit the official Xbox Support website for personalized assistance.
- Check Xbox Live Status: Sometimes server issues can affect saved game access. Visit Xbox Live Status to confirm.
- Factory Reset Xbox One Console: As a last resort, resetting your console to factory settings can fix deep software problems but will erase all local data. Make sure to back up your saves to the cloud first.
Conclusion
“Error Reading Save Device” on Xbox One in Windows 11 is a common but solvable problem. Starting with simple fixes like restarting devices and checking permissions often resolves the issue. Resetting the Xbox app cache and running troubleshooters further help clear software glitches. In more stubborn cases, reinstalling the app or checking external storage devices is effective.
Remember to keep your system and Xbox app updated to avoid compatibility issues. When all else fails, official Xbox support and server status pages are valuable resources. With these steps, you should be able to fix the error and enjoy your games without interruptions.