Experiencing a grey screen when using the Snipping Tool in Windows 11 can be frustrating. This issue prevents you from capturing screenshots as intended. Fortunately, there are several simple steps you can try to resolve this problem on your own.
This guide will walk you through easy, clear solutions from the most basic to more advanced fixes. Each step includes explanations to help you understand why it matters. By following these instructions, you should be able to get your Snipping Tool working again quickly.
Whether you are a beginner or familiar with basic troubleshooting, this article is designed to be straightforward and helpful. Let’s start by checking a few quick things before diving into the fixes.
Read through each section carefully and perform the steps in order to maximize your chances of success.
Quick Note: Preliminary Checks Before Fixing the Snipping Tool Grey Screen
- Restart Your PC: Sometimes, a simple reboot can clear temporary glitches causing the problem.
- Check for Windows Updates: Ensure your system is up-to-date because Microsoft often releases patches that fix bugs.
- Close Conflicting Apps: Some software, like screen recorders or other screenshot tools, might interfere with the Snipping Tool.
- Verify Snipping Tool Permissions: Make sure the app has permission to record your screen under Windows settings.
Step 1: Restart the Snipping Tool App
Sometimes the Snipping Tool might malfunction temporarily. Closing and reopening the app can refresh its processes.
- Click the Start button or press the Windows key.
- Type
Snipping Tooland right-click the app in the search results. - Select Close window if it is open, or use Task Manager by pressing
Ctrl + Shift + Escto end the SnippingTool.exe process. - Reopen the Snipping Tool from the Start menu.
This step helps reset the app’s state without affecting your system.
Step 2: Run the Windows Store Apps Troubleshooter
The Snipping Tool is a built-in app linked with the Microsoft Store, so running the troubleshooter can identify and fix app-related problems automatically.
- Open Settings by pressing
Windows + I. - Go to System > Troubleshoot > Other troubleshooters.
- Scroll to find Windows Store Apps and click Run.
- Follow the on-screen instructions and apply any recommended fixes.
This tool scans for issues like corrupted files or permission errors affecting the Snipping Tool.
Step 3: Reset the Snipping Tool App
If the app’s data is corrupted, resetting it will restore it to default settings without uninstalling.
- Open Settings (
Windows + I). - Navigate to Apps > Installed apps.
- Find Snipping Tool in the list and click the three dots next to it.
- Select Advanced options.
- Scroll down and click Reset. Confirm if prompted.
Resetting clears cached files and settings that might be causing the grey screen error.
Step 4: Check for Graphics Driver Updates
Outdated or faulty graphics drivers can cause display issues including a grey screen in the Snipping Tool.
- Right-click the Start button and select Device Manager.
- Expand the Display adapters section.
- Right-click your graphics card and choose Update driver.
- Select Search automatically for drivers and follow prompts to install any updates.
- Restart your PC after updating.
Keeping your drivers updated ensures compatibility with Windows 11 features.
Step 5: Disable Hardware Acceleration in Snipping Tool (If Available)
Hardware acceleration can sometimes cause display glitches. Disabling it may fix the grey screen error.
- Open Snipping Tool.
- Click the three-dot menu (if present) and select Settings.
- Look for an option related to Hardware Acceleration and toggle it off.
- Restart the app and test again.
Note: This option may not be available in all versions of the Snipping Tool.
Step 6: Use the Snip & Sketch Tool as an Alternative
If the Snipping Tool continues to show a grey screen, you can try the newer Snip & Sketch app, which offers similar functionality.
- Press
Windows + Shift + Sto open Snip & Sketch’s snipping overlay. - Select the area you want to capture.
- The screenshot will be copied to your clipboard and show a notification for editing or saving.
This tool is integrated with Windows 11 and may provide a more stable screenshot experience.
Frequently Asked Questions (FAQs)
Why does the Snipping Tool show a grey screen?
This usually happens due to app glitches, corrupted app data, conflicts with other software, or outdated graphics drivers.
Can restarting Windows fix the Snipping Tool grey screen?
Yes, restarting can clear temporary bugs and refresh system resources that the Snipping Tool needs to work properly.
Is Snip & Sketch the same as Snipping Tool?
Snip & Sketch is a newer app with more features, but it serves a similar purpose. In Windows 11, Microsoft is gradually replacing the Snipping Tool with Snip & Sketch.
Will resetting the Snipping Tool delete my saved screenshots?
No, resetting only clears app settings and cache, not the files saved on your computer.
How do I know if my graphics driver is outdated?
If you experience display issues or errors in apps like the Snipping Tool, it’s a good idea to check for driver updates through Device Manager.
When Nothing Works
If none of the above steps resolve the grey screen issue, you can try the following final options:
- Run System File Checker (SFC): This tool scans and repairs corrupted Windows system files. Open Command Prompt as administrator and type
sfc /scannow. - Create a New User Account: Sometimes user profile corruption affects apps. Creating a new account can help determine if the problem is profile-specific.
- Contact Microsoft Support: Visit the official Microsoft Support website for further assistance.
- Use Third-Party Screenshot Tools: If urgent, apps like Greenshot or Lightshot offer reliable screenshot features.
Conclusion
The Snipping Tool grey screen error can be caused by simple glitches or deeper system issues. Starting with basic app restarts and running the Windows Store Apps troubleshooter often fixes the problem quickly. Resetting the app and updating graphics drivers address more persistent causes. If needed, alternatives like Snip & Sketch provide a reliable way to capture screenshots in Windows 11.
By following these steps carefully and in order, you increase your chances of resolving the issue without needing complex technical support. Remember to keep your system and apps updated regularly to avoid similar problems in the future.