Skype is a popular communication app used worldwide for calls and messages. Sometimes, users may face an issue where Skype does not ring for incoming calls on Windows 11. This can be frustrating as you might miss important calls.
Fortunately, there are simple ways to fix this problem. In this article, we will guide you through easy, step-by-step solutions to get Skype ringing again for incoming calls.
Each step is explained clearly, so even if you are not very tech-savvy, you can follow along without any trouble. Let’s begin troubleshooting and restore your Skype notifications.
By the end, you should be able to answer calls without missing any alerts from Skype on your Windows 11 PC.
Quick Note: Before You Start
Before diving into the fixes, make sure of the following:
- Your Windows 11 system volume is turned on and not muted.
- Skype is updated to the latest version available.
- Your internet connection is stable.
- No other applications are blocking notifications or sounds.
These quick checks help avoid unnecessary troubleshooting steps.
Step 1: Check Skype Notification Settings
Skype has its own notification settings that control sounds and alerts. If these are off, you won’t hear the ringtone for incoming calls.
To check and enable notifications:
- Open Skype on your Windows 11 PC.
- Click your profile picture in the top-left corner.
- Select Settings from the dropdown menu.
- Go to the Notifications tab.
- Ensure the toggle for Incoming call sound is turned on.
- Also, confirm other notification options like Incoming calls and Message alerts are enabled.
Enabling these ensures Skype tries to alert you when calls come in.
Step 2: Verify Windows Notification Settings for Skype
Windows 11 controls app notifications globally. If Skype notifications are blocked here, no sound or alert will show.
Follow these steps to check:
- Press Windows + I keys to open Settings.
- Click on System and then select Notifications.
- Scroll down to find Skype in the list of apps.
- Make sure the toggle switch next to Skype is enabled.
- Click on Skype to see detailed notification options and ensure Play a sound when a notification arrives is checked.
This step guarantees Windows allows Skype to notify you properly.
Step 3: Check Your Sound Output Device
If the correct audio output device is not selected, you may not hear the Skype ringtone even if notifications are enabled.
Do this to verify your sound device:
- Click on the speaker icon in the bottom-right system tray.
- Look at the currently selected output device (like speakers or headphones).
- If it’s not the device you want, click the arrow next to it and select the proper speakers or headphones.
- Test by playing any sound to confirm it works.
Having the right device selected ensures you hear all Skype sounds clearly.
Step 4: Disable Focus Assist Mode
Windows 11 has a feature called Focus Assist that silences notifications during specific times or activities. If enabled, it can stop Skype from ringing.
To turn it off:
- Press Windows + I to open Settings.
- Go to System > Focus assist.
- Select Off to disable Focus Assist completely.
- Alternatively, choose Priority only and add Skype to the priority list.
Disabling Focus Assist allows Skype notifications to come through without interruption.
Step 5: Restart Skype and Your PC
Sometimes, a simple restart fixes minor glitches.
Here’s what to do:
- Close Skype completely by right-clicking its icon in the taskbar and choosing Close window.
- Wait a few seconds, then reopen Skype.
- If that doesn’t help, restart your Windows 11 PC.
Restarting refreshes system processes and can resolve temporary issues affecting Skype sound.
Step 6: Reinstall Skype
If none of the above steps work, your Skype installation might be corrupted.
To reinstall:
- Open Settings > Apps > Installed apps.
- Find Skype and click the three dots next to it.
- Select Uninstall and confirm.
- After uninstalling, go to the official Skype website or Microsoft Store to download and install the latest version.
A fresh install can fix underlying app issues preventing call notifications.
Alternative and Advanced Options
If you are comfortable with advanced settings, consider these options:
- Check your Windows sound mixer to ensure Skype’s volume is not muted or low.
- Update your audio drivers via Device Manager to fix hardware-related sound issues.
- Check your firewall or antivirus settings to make sure Skype is not blocked.
- Try using Skype in Windows Safe Mode with Networking to rule out third-party software conflicts.
Frequently Asked Questions (FAQs)
Why is Skype not ringing even though the call shows incoming?
This usually happens because notification sounds are disabled either in Skype or Windows settings, or Focus Assist is silencing alerts.
How do I test if Skype call sound is working?
You can ask a friend to call you or use Skype’s Sound Test Service by calling the number “echo123” to check if you hear the ringtone and playback.
Can Skype ring if my PC is on mute?
No, if your system volume is muted, you won’t hear any Skype ringtone. Make sure the volume is up and not muted.
Will reinstalling Skype delete my chat history?
No, Skype chat history is usually stored in the cloud and linked to your account, so reinstalling should not delete your messages.
Does Windows 11 have any known issues with Skype notifications?
Some Windows 11 updates have caused notification issues, but Microsoft regularly releases patches. Keeping Windows and Skype updated helps avoid this.
When Nothing Works
If you have tried all the above steps and Skype still does not ring for incoming calls, consider these final options:
- Visit the official Skype support page for personalized help.
- Check Microsoft’s Windows 11 forums for similar issues and solutions.
- Use alternative communication apps temporarily while troubleshooting.
- Perform a Windows system update or rollback if the issue started after a recent update.
These resources offer additional guidance and tools for complex problems.
Conclusion
Skype not ringing for incoming calls on Windows 11 can be caused by simple notification settings, sound output issues, or system features like Focus Assist. By following the step-by-step instructions above, you can systematically find and fix the problem.
Always start with basic checks like notification toggles and volume settings, then move to more advanced solutions like reinstalling Skype or updating drivers. This approach saves time and avoids unnecessary hassles.
Remember, keeping both Skype and Windows 11 updated ensures smoother performance and fewer bugs. With these tips, you should never miss an important Skype call again.