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How to Fix Remote Desktop Connection Not Working on Windows 11: Step-by-Step Solutions

Remote Desktop Connection is a useful tool that lets you access another computer from your own device. Sometimes, it may stop working on Windows 11 due to various reasons. This guide will help you fix common problems step-by-step.

We will cover simple checks first, then move to more detailed solutions. Each step is explained clearly so even beginners can follow along. By the end, you should be able to restore Remote Desktop functionality on your system.

Whether you are trying to connect to your work PC or a home computer, these instructions apply broadly. Don’t worry if you’re not very technical; this guide keeps it easy and straightforward.

Let’s begin with some quick notes before diving into troubleshooting.

Quick Note: Important Checks Before Starting

  • Ensure Remote Desktop is enabled: The target PC must have Remote Desktop turned on.
  • Check network connection: Both devices should be connected to the internet or the same local network.
  • Verify user permissions: Your user account should have permission to access the remote PC.
  • Confirm the correct IP address or PC name: Using wrong details will prevent connection.
  • Firewall settings: Windows Firewall or third-party firewalls can block the connection.

Step 1: Enable Remote Desktop on Windows 11

Remote Desktop must be enabled on the computer you want to connect to. Here’s how to check and turn it on:

  1. Click on the Start button and select Settings.
  2. Go to System > Remote Desktop.
  3. Toggle the switch next to Remote Desktop to On.
  4. You might see a warning about network level authentication – keep this enabled for better security.
  5. Note the PC name shown here; you will need it to connect.

Why this is important: Remote Desktop will not work if it is not enabled on the target machine. This setting allows your PC to accept incoming remote connections.

Step 2: Check Network Connection and PC Address

Remote Desktop requires both devices to be on the same network or accessible over the internet. Follow these steps:

  • Make sure both your PC and the remote PC are turned on and connected to the internet or the same Wi-Fi network.
  • On the remote PC, open Settings > Network & Internet > Status to confirm connection.
  • Use Command Prompt (type cmd in Start menu) and enter ipconfig to find the local IP address.
  • Use this IP address or the PC name from Step 1 to connect.

Why this matters: Using the wrong IP address or PC name will cause connection failures. Also, if the network connection is unstable, Remote Desktop cannot establish a session.

Step 3: Adjust Windows Firewall Settings

Windows Firewall might block Remote Desktop connections by default. Here is how to allow access:

  1. Open Control Panel from the Start menu.
  2. Go to System and Security > Windows Defender Firewall.
  3. Click on Allow an app or feature through Windows Defender Firewall on the left sidebar.
  4. Scroll down and find Remote Desktop. Make sure both Private and Public checkboxes are checked.
  5. Click OK to save changes.

Explanation: Firewall rules control which apps can communicate through your network. Allowing Remote Desktop ensures connections won’t be blocked by security settings.

Step 4: Verify User Account Permissions

Your Windows user account must have permission to access the remote PC. To check:

  1. On the remote PC, open Settings > System > Remote Desktop.
  2. Click on User accounts or Select users that can remotely access this PC.
  3. If your user account is not listed, click Add and enter your username.
  4. Click OK to confirm.

Why this is important: Only authorized users can connect remotely. This protects your PC from unauthorized access.

Step 5: Use the Correct Remote Desktop App and Settings

Windows 11 comes with the Remote Desktop app, but there are also Microsoft Store versions. To connect properly:

  • Open the Remote Desktop Connection app by typing mstsc in the Start menu search box.
  • Enter the remote PC’s name or IP address.
  • Click Show Options to check advanced settings such as username.
  • Click Connect and enter your credentials when prompted.

Tip: If the default app does not work, try the Microsoft Store version called “Microsoft Remote Desktop” for additional features.

Step 6: Restart Remote Desktop Services

Sometimes, the Remote Desktop service on the PC needs to be restarted to work correctly. Here’s how:

  1. Press Windows + R, type services.msc, and press Enter.
  2. In the Services window, scroll down and find Remote Desktop Services.
  3. Right-click it and select Restart.
  4. Close the window and try connecting again.

Why this helps: Restarting the service can fix glitches or stuck states that prevent connections.

Step 7: Check for Windows Updates

Keeping Windows up to date ensures you have the latest security fixes and bug patches. To check:

  1. Go to Settings > Windows Update.
  2. Click Check for updates.
  3. Install any available updates and restart your PC if required.

Explanation: Sometimes, Remote Desktop issues are caused by outdated system files that get fixed with updates.

Advanced Option: Use Network Level Authentication (NLA)

Network Level Authentication adds an extra layer of security by requiring authentication before a remote session is created. To enable NLA:

  1. Open Settings > System > Remote Desktop.
  2. Ensure the Require devices to use Network Level Authentication option is checked.

Note: If your client device does not support NLA, you may need to disable it temporarily, but it is recommended to keep it enabled for security.

Frequently Asked Questions (FAQs)

Why can’t I connect to the remote PC even though Remote Desktop is enabled?

Check your network connection, firewall settings, and ensure you are using the correct IP address or PC name. Also, verify that your user account has remote access permissions.

How do I find my PC’s IP address?

Open Command Prompt and type ipconfig. Look for the IPv4 address under your active network adapter.

Can I use Remote Desktop over the internet?

Yes, but you need to configure your router to forward port 3389 to the remote PC or use a VPN to connect securely.

What if Remote Desktop keeps disconnecting?

Check your network stability and try restarting Remote Desktop Services. Also, look for any network-related errors or firewall blocks.

Is Remote Desktop free on Windows 11?

Yes, Remote Desktop is built into Windows 11 Pro and Enterprise editions. It may not be available on Windows 11 Home.

When Nothing Works

If you have tried all the above steps and Remote Desktop still does not work, consider the following options:

  • Use Microsoft’s Remote Desktop Troubleshooter: Visit the official Microsoft support website for automated tools.
  • Check for third-party antivirus/firewall interference: Temporarily disable them to test.
  • Reset network settings: Go to Settings > Network & Internet > Advanced network settings > Network reset.
  • Contact Microsoft Support: If the problem persists, official help can provide more detailed assistance.

Conclusion

Remote Desktop Connection issues on Windows 11 can be frustrating, but most problems are fixable with a few simple steps. Always start by confirming Remote Desktop is enabled and that you have the right network setup.

Adjust firewall settings, verify permissions, and restart services as needed. Keeping Windows updated and using Network Level Authentication improves security and reliability.

By following this guide, you should be able to troubleshoot and restore Remote Desktop functionality, allowing you to connect to your devices smoothly and securely.

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