Experiencing issues with PUBG not starting on your Xbox One can be frustrating. Many players face this problem but don’t worry—there are simple ways to fix it. This guide will walk you through easy steps to get your game running smoothly again.
We will begin with some quick checks to save you time. Then, you’ll find step-by-step instructions starting from the easiest solutions moving towards more advanced options. Each step is explained clearly and simply.
By following these methods, you can often resolve the problem without needing technical help. Let’s get your game back on track!
Keep your Xbox updated and connected to a stable internet connection for the best experience.
Quick Note: What to Check Before Troubleshooting
- Xbox One System Updates: Make sure your console software is up to date. Outdated software can cause games not to launch.
- Game Updates: Check if PUBG has any pending updates. An outdated game might fail to start.
- Storage Space: Ensure there is enough free space on your Xbox One. Lack of storage can prevent games from launching properly.
- Internet Connection: PUBG requires an internet connection to start. Confirm your network is stable and working.
Step 1: Restart Your Xbox One
Sometimes, a simple restart can clear temporary glitches causing PUBG not to start. Here’s how:
- Hold the Xbox button on your controller until the power menu appears.
- Select Restart console and confirm.
- Wait for the console to shut down and turn back on.
- Try launching PUBG again.
Why this helps: Restarting clears the console’s memory and resets running processes, which can fix minor errors.
Step 2: Clear the Cache
Clearing the cache removes temporary data that might be corrupted. To do this:
- Turn off your Xbox One completely by holding the Xbox button for 10 seconds.
- Unplug the power cable from the console.
- Wait at least 30 seconds to 1 minute.
- Plug the power cable back in and turn on the console.
- Launch PUBG to check if the issue is resolved.
Why this helps: Cached data can sometimes cause conflicts with game startup. Clearing it gives the console a fresh start.
Step 3: Check for PUBG Updates
Games often release patches to fix bugs. An outdated version might not start properly. To update PUBG:
- Go to My games & apps on your Xbox.
- Select See all and navigate to PUBG.
- If an update is available, you’ll see an option to Update. Select it.
- Wait for the update to download and install.
- Try launching the game again.
Why this helps: Developers fix known startup issues through updates, so running the latest version is crucial.
Step 4: Reinstall PUBG
If the previous steps don’t work, reinstalling the game can fix corrupted files. Follow these steps carefully:
- Open My games & apps and find PUBG.
- Press the Menu button on your controller (the button with three horizontal lines).
- Select Uninstall.
- Confirm the uninstallation.
- After uninstalling, go to the Microsoft Store and search for PUBG.
- Download and install the game again.
- Launch PUBG to see if it starts properly.
Why this helps: Reinstalling replaces all game files, which can fix issues caused by corrupted or missing data.
Step 5: Check Xbox Live Services
Sometimes, the problem might not be on your end. Xbox Live services can experience outages affecting game launches.
- Visit the Xbox Live Status page.
- Check if any services related to multiplayer or game launching are down.
- If there is an outage, you will need to wait until Microsoft resolves the issue.
Why this helps: PUBG requires Xbox Live to connect and start properly. Service interruptions will prevent the game from launching.
Advanced Option: Reset Your Xbox One
If none of the above works, you can reset your Xbox One settings without deleting your games and apps.
- Press the Xbox button to open the guide.
- Go to Profile & system > Settings > System > Console info.
- Select Reset console.
- Choose Reset and keep my games & apps. This will reset system settings but keep your data.
- After the reset, try launching PUBG again.
Why this helps: This resets system-level settings that may interfere with game launching without the hassle of reinstalling all your games.
FAQs
Why does PUBG keep crashing on Xbox One?
Crashes can be caused by outdated game files, corrupted cache, or system software conflicts. Following the steps above usually fixes these issues.
Is my internet connection affecting PUBG startup?
Yes, PUBG needs a stable internet connection to launch. If your connection is slow or unstable, try resetting your router or switching to a wired connection.
Do I need to uninstall other games to fix PUBG?
No, other games do not affect PUBG’s startup. Focus on updating and troubleshooting PUBG itself and your console.
Can Xbox One storage space cause PUBG not to start?
Yes, if your Xbox is low on storage, PUBG might fail to launch or update. Free up space by deleting unused apps or games.
Will resetting my Xbox delete my saved games?
If you choose “Reset and keep my games & apps,” your saved games will remain intact. However, it’s always a good idea to back up important data to the cloud.
When Nothing Works
If you’ve tried all the steps and PUBG still won’t start, it might be time to seek additional help:
- Contact PUBG Support for game-specific issues.
- Visit Xbox Support for console-related troubleshooting.
- Consider performing a full factory reset of your Xbox One as a last resort (this will delete all data, so back up first).
Conclusion
Getting PUBG to start on your Xbox One is usually easy with these straightforward steps. Start by restarting your console and clearing the cache, then check for updates and reinstall if needed. Don’t forget to verify Xbox Live services and your internet connection.
By following this guide, you can save time and frustration, getting back into the game quickly. Remember, keeping your console and game updated is key to avoiding startup problems in the future.