If you are encountering the PS4 error message “Can’t Continue Using App” while trying to use your PlayStation app or Remote Play on Windows 11, you are not alone. This issue can interrupt your gaming experience and cause frustration. Fortunately, there are simple solutions that you can try to fix this problem.
This guide will walk you through easy, step-by-step instructions to resolve the error. Each step is explained in the simplest way possible to ensure you understand why it is important.
By following these methods, you should be able to get your PS4 apps working smoothly again on your Windows 11 device. Let’s begin with some quick checks before diving into the fixes.
Take your time and follow the steps in order — starting with the easiest solutions before moving to more advanced ones.
Quick Note: Prerequisites and Initial Checks
- Check your internet connection: A stable and fast internet connection is essential for PS4 apps and Remote Play to work properly.
- Update Windows 11: Ensure your system has the latest updates installed. Outdated software can cause compatibility issues.
- Update PS4 firmware: Your PS4 console should be running the latest system software.
- Verify PS4 app version: Make sure you have the latest version of the PS4 Remote Play or PlayStation app installed on your PC.
- Close other apps: Sometimes, other programs can interfere with the PS4 app. Close unnecessary applications before running the app.
Step 1: Restart Your PC and PS4 Console
Before making any complex changes, simply restart both your Windows 11 computer and your PS4 console. This clears temporary glitches or conflicts that might be causing the error.
- Save any work on your PC and close all apps.
- Restart your computer by clicking on the Start menu > Power > Restart.
- Turn off your PS4 by holding the power button until it beeps twice and shuts down completely.
- Wait about 30 seconds, then power on your PS4 again.
- Try launching the PS4 app or Remote Play on your PC once both devices are back on.
Why this helps: Restarting refreshes system resources and network connections, often resolving minor errors.
Step 2: Run the PS4 App as Administrator
Sometimes, permission issues on Windows 11 can prevent apps from running correctly. Running the app with administrator rights gives it full access to system resources.
- Right-click the PlayStation or Remote Play app shortcut on your desktop or in the Start menu.
- Select Run as administrator.
- If prompted by User Account Control, click Yes.
- Check if the error still appears.
Why this helps: Administrator mode can bypass restrictions that stop the app from functioning properly.
Step 3: Check and Adjust Firewall and Antivirus Settings
Windows Firewall or third-party antivirus software might block the PS4 app’s connection, leading to the “Can’t Continue Using App” error.
- Open Windows Security by searching it in the Start menu.
- Go to Firewall & network protection.
- Click on Allow an app through firewall.
- Find Remote Play or PlayStation App in the list. If it’s not there, click Allow another app and add it manually.
- Make sure both Private and Public checkboxes are ticked.
- If you use a third-party antivirus, open the program and add the PS4 app to its exceptions or whitelist.
- Restart your PC and try the app again.
Why this helps: Firewalls and antivirus software protect your PC but can mistakenly block legitimate apps. Allowing the app ensures it can communicate over your network.
Step 4: Reinstall the PS4 Remote Play or PlayStation App
If the app files are corrupted or outdated, reinstalling can fix many problems.
- Press Windows + I to open Settings.
- Click on Apps → Installed apps (or Apps & features depending on your version).
- Find the PS4 Remote Play or PlayStation app in the list.
- Click the three dots next to it and select Uninstall.
- Follow the prompts to remove the app completely.
- Visit the official PS Remote Play website or Microsoft Store to download the latest version.
- Install the app and launch it.
- Try to connect to your PS4 again.
Why this helps: A fresh installation removes corrupted files and ensures you have the latest features and fixes.
Step 5: Adjust Power Settings on Your PC
Windows power management settings can sometimes interfere with network connectivity or app performance.
- Open Control Panel by searching in the Start menu.
- Go to Hardware and Sound → Power Options.
- Next to your selected plan, click Change plan settings.
- Click Change advanced power settings.
- Expand Wireless Adapter Settings → Power Saving Mode.
- Set it to Maximum Performance for both On battery and Plugged in.
- Click Apply and then OK.
- Restart your PC and try the PS4 app again.
Why this helps: Ensuring maximum performance prevents your PC from disabling network adapters or throttling resources that the PS4 app needs.
Alternative Method: Use a Wired Connection
If you are using Wi-Fi, try switching to a wired Ethernet connection for your PC and PS4. Wired connections are more stable and have lower latency, reducing chances of connection errors.
This simple switch can greatly improve your experience with Remote Play and reduce unexpected errors.
Frequently Asked Questions (FAQs)
Why does the PS4 app say “Can’t Continue Using App” on Windows 11?
This error usually occurs due to network issues, app permission problems, outdated software, or conflicts with firewall settings.
Is this error related to my PSN account?
Not usually. This error is mostly connected to your PC’s settings or network rather than your PlayStation Network account.
Can I use Remote Play without the official app?
The official Remote Play app is recommended for best performance and security. Third-party apps may not work reliably.
Do I need a USB controller for Remote Play?
While not mandatory, using a DualShock 4 or DualSense controller connected via USB or Bluetooth provides the best gaming experience.
Will reinstalling Windows fix this error?
Reinstalling Windows is a last resort and usually not necessary. Try all other troubleshooting steps first.
When Nothing Works: Final Resort Options
If you have tried all the above steps and the error persists, consider the following:
- Contact PlayStation Support: Visit the official PlayStation Support page for personalized help.
- Check PS4 system logs: Sometimes errors on the console can cause app issues. Check your PS4 notifications and error reports.
- Try on another PC: This helps determine if the problem is specific to your Windows 11 device.
- Reset Network Settings: On your PS4, go to Settings > Network > Set Up Internet Connection and reconfigure your network to fix connection problems.
- Use Remote Play on another platform: Try using the PS Remote Play app on your smartphone or another device to see if the issue is PC-specific.
Conclusion
The “Can’t Continue Using App” error on Windows 11 when using PS4 apps can be frustrating, but it is usually fixable with a few simple steps. Start with restarting your devices and running the app as administrator. Then check firewall settings and reinstall the app if needed. Adjusting power settings and using a wired connection can also help improve stability.
If problems persist, don’t hesitate to reach out to official support for assistance. By following this guide, you should be able to enjoy your PS4 apps on Windows 11 without interruption.