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How to Fix PS4 CE-35694-7 and CE-42555-1 Errors on Windows 11: Step-by-Step Troubleshooting Guide

If you own a PS4 and use it with a Windows 11 PC, you might encounter error codes like CE-35694-7 and CE-42555-1. These errors can interrupt your gaming experience and cause frustration. Fortunately, there are straightforward steps you can follow to fix them.

This guide will walk you through simple troubleshooting methods, starting from the easiest fixes to more advanced solutions. Each step is explained clearly so even beginners can follow along.

Understanding why these errors happen helps in resolving them effectively. They often relate to connection issues between your PS4 and Windows 11 PC or problems with system files.

By the end of this article, you will have a better idea of how to fix these errors and get back to enjoying your games smoothly.

Quick Note Before You Start

Before diving into troubleshooting, make sure you have the following ready:

  • Stable Internet Connection: Many fixes require downloading updates or files.
  • PS4 Controller and USB Cable: For connecting to your PC and testing.
  • Admin Access on Windows 11: Some steps need administrator permissions.
  • Latest Windows Updates Installed: Keeping your system updated can prevent compatibility issues.

Checking these basics ensures smoother troubleshooting and avoids common pitfalls.

Step 1: Restart Your Devices

Sometimes, a simple restart can solve many problems. Turn off your PS4 and Windows 11 PC completely. Wait for about 30 seconds, then turn them back on.

This resets temporary settings and clears minor glitches that might cause errors CE-35694-7 and CE-42555-1.

Step 2: Check Your USB Cable and Connection

These errors often occur due to faulty or loose connections between your PS4 controller and Windows 11 PC. Follow these points:

  • Use the original or a high-quality USB cable to connect your PS4 controller.
  • Try a different USB port on your PC to rule out port issues.
  • Make sure the cable is securely plugged in at both ends.
  • If you are using a USB hub, try connecting the controller directly to the PC.

Why this matters: A poor connection can prevent Windows from recognizing your controller properly, leading to errors.

Step 3: Update Windows 11 and PS4 Firmware

Outdated software can cause compatibility problems. To update Windows 11:

  1. Click on the Start menu and select Settings.
  2. Go to Windows Update and click Check for updates.
  3. Install any available updates and restart your PC if prompted.

To update your PS4 firmware:

  1. Go to Settings on your PS4.
  2. Select System Software Update.
  3. Follow the on-screen instructions to complete any updates.

Keeping both systems updated ensures they can communicate without errors.

Step 4: Reinstall PS4 Controller Drivers on Windows 11

Sometimes, Windows may have corrupted or outdated drivers for your PS4 controller. Reinstalling them can help:

  1. Press Windows + X and select Device Manager.
  2. Find Human Interface Devices or look for your PS4 controller under Bluetooth or Universal Serial Bus controllers.
  3. Right-click on the controller entry and select Uninstall device.
  4. Disconnect the controller and restart your PC.
  5. Reconnect the controller; Windows will automatically reinstall the drivers.

This step fixes driver-related conflicts that might trigger CE-35694-7 and CE-42555-1 errors.

Step 5: Use the PS4 Remote Play App Correctly

If you are using the PS4 Remote Play app on Windows 11, incorrect setup can cause errors. Follow these tips:

  • Download the latest version of the PS4 Remote Play app from the official PlayStation website.
  • Sign in with your PlayStation Network account.
  • Make sure your PS4 is turned on or in Rest Mode.
  • Connect your controller via USB or Bluetooth before launching the app.
  • Follow the app’s instructions to connect to your PS4.

Proper setup ensures smooth communication between your PC and PS4, preventing the errors.

Step 6: Disable Conflicting Software

Sometimes, antivirus or firewall software on Windows 11 can block connections between your PC and PS4.

  • Temporarily disable your antivirus program and firewall.
  • Try connecting your PS4 controller or Remote Play app again.
  • If this fixes the issue, add exceptions for the PS4 Remote Play app in your antivirus and firewall settings.

Always remember to re-enable your security software after testing to keep your system safe.

Alternative Methods and Advanced Options

If the above steps don’t work, you can try these advanced options:

  • Use Bluetooth Connection: Connect your PS4 controller via Bluetooth instead of USB. This can sometimes bypass cable or driver issues.
  • Run Windows Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the troubleshooter for USB devices or Bluetooth.
  • Reset PS4 Controller: Use a small pin to press the reset button on the back of your controller for a few seconds, then reconnect.

Frequently Asked Questions (FAQs)

What do error codes CE-35694-7 and CE-42555-1 mean?

These errors usually indicate communication or connection issues between your PS4 and Windows 11 PC, often related to drivers, USB connections, or software setup.

Can I use a third-party controller instead of a PS4 controller?

Yes, but compatibility might vary. Official PS4 controllers generally provide better reliability with Remote Play and Windows 11.

Does updating Windows always fix these errors?

Not always, but keeping your system up to date improves compatibility and security, reducing the chances of these errors.

Why does my controller work on other devices but not on Windows 11?

This can be due to driver issues or Windows settings blocking the device. Reinstalling drivers or checking USB ports can help.

Is it safe to disable antivirus software temporarily?

Yes, if done briefly for troubleshooting. Always turn it back on afterward to keep your system protected.

When Nothing Works

If you’ve tried all the steps above and still face errors CE-35694-7 and CE-42555-1, consider these final options:

  • Contact PlayStation Support: Visit the official PlayStation support page at https://www.playstation.com/support/ for expert help.
  • Windows Support Forums: Search Microsoft’s support forums for similar issues and solutions.
  • Factory Reset Your PS4: As a last resort, back up your data and perform a factory reset on your PS4 to clear any persistent errors.

Conclusion

Errors CE-35694-7 and CE-42555-1 on Windows 11 usually stem from connection or driver issues between your PS4 and PC. Starting with simple steps like restarting devices and checking cables often resolves the problem.

Updating your Windows system and PS4 firmware ensures compatibility, while reinstalling drivers and adjusting software settings fix deeper conflicts. If basic methods fail, advanced options like Bluetooth connection or resetting the controller can help.

Remember to keep your software updated and maintain proper connections for the best experience. When all else fails, official support channels are your best resource for assistance.

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