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PlayerUnknown’s Battlegrounds (PUBG) is a popular battle royale game enjoyed by many on Xbox One and Windows 11. Sometimes, players experience issues where PUBG does not work properly on these platforms. This can be frustrating, especially when you just want to jump into the game quickly.

Fortunately, most issues can be fixed by following a few simple steps. These solutions range from easy quick fixes to more detailed troubleshooting. You don’t need to be a tech expert to try them.

In this guide, we will walk you through easy ways to get PUBG running again on your Xbox One or Windows 11 PC. Each step is explained clearly to help you understand why it matters.

Let’s get started and get you back into the game as soon as possible.

Quick Note Before You Begin

• Make sure your Xbox One or Windows 11 PC is connected to a stable internet connection. A weak or unstable connection can cause PUBG to not launch or experience connection problems.
• Verify that PUBG and your system software (Xbox OS or Windows 11) are fully updated. Outdated software can lead to compatibility issues.
• Restart your device before trying any fixes. This simple step can resolve temporary glitches.
• Ensure you have enough storage space available on your device. Insufficient space can prevent the game from running properly.

Step 1: Restart PUBG and Your Device

Sometimes, PUBG may freeze or not respond due to temporary glitches. The first step is to completely close the game and restart your Xbox One or Windows 11 PC.

On Xbox One:

• Press the Xbox button on your controller to open the guide.
• Highlight PUBG in the “Recently used” apps.
• Press the Menu button (three horizontal lines) and select “Quit.”
• After quitting the game, restart your console by holding the Xbox button for 10 seconds, then turn it back on.

On Windows 11:

• Close PUBG completely.
• Open Task Manager by pressing Ctrl + Shift + Esc.
• Find any PUBG-related processes, select them, and click “End Task.”
• Restart your PC to clear temporary files and refresh system resources.

Restarting helps clear out any stuck processes or temporary errors that might be preventing PUBG from launching.

Step 2: Check for Updates

Keeping your game and system updated is crucial. Updates often include bug fixes and improvements that solve known issues.

On Xbox One:

• Press the Xbox button and go to “My games & apps.”
• Find PUBG, highlight it, and press the Menu button.
• Select “Manage game and add-ons” and then “Updates.”
• If an update is available, download and install it.
• Also, check for system updates under Settings > System > Updates.

On Windows 11:

• Open the Microsoft Store.
• Click on “Library” in the left menu.
• Look for PUBG in the list and click “Update” if available.
• Check Windows updates by going to Settings > Windows Update, and install any pending updates.

Updates fix bugs that might cause PUBG to crash or not start correctly.

Step 3: Clear Cache or Temporary Files

Corrupted cache files can cause PUBG to behave unexpectedly. Clearing them can help fix performance issues.

On Xbox One:

• Press and hold the power button on the console for 10 seconds until it turns off completely.
• Unplug the power cable from the back of the Xbox.
• Wait for about 1 minute to clear the cache.
• Plug the power cable back in and turn on the Xbox.

On Windows 11:

• Press Win + R to open the Run dialog box.
• Type %localappdata% and press Enter.
• Navigate to the folder related to PUBG or the game launcher (e.g., Steam or Microsoft Store folder).
• Delete temporary files or cache folders you find there (be careful not to delete essential save files).
• Alternatively, you can use the Disk Cleanup tool to remove temporary files:
• Type “Disk Cleanup” in the Start menu search and open it.
• Select your Windows drive (usually C:) and check “Temporary files,” then click “OK.”

Clearing cache frees up storage and removes corrupted data that may stop PUBG from running properly.

Step 4: Check Network Settings and NAT Type

Network problems often cause PUBG to not connect properly or crash during online play. Checking your network settings can help.

On Xbox One:

• Press the Xbox button and go to Settings > General > Network settings.
• Look at the “NAT type.” Ideally, it should be “Open.”
• If the NAT type is “Strict” or “Moderate,” you may experience connection issues.
• To fix this, you may need to enable UPnP on your router or open specific ports (e.g., UDP 3074).

On Windows 11:

• Open Settings > Network & Internet > Status.
• Click on “Network troubleshooter” to identify and fix issues.
• You can also check your NAT type in Xbox app or by using online tools.
• Ensure your firewall or antivirus is not blocking PUBG or the game launcher.

Having an open NAT type and proper network configuration helps PUBG connect to servers smoothly.

Step 5: Reinstall PUBG

If none of the above steps work, reinstalling PUBG can often solve deeper issues. This removes corrupted game files and installs a fresh copy.

On Xbox One:

• Go to “My games & apps.”
• Find PUBG, press the Menu button, and select “Uninstall.”
• Once uninstalled, reinstall the game from the Microsoft Store or your game library.

On Windows 11:

• Open Settings > Apps > Installed apps.
• Find PUBG, click on it, and choose “Uninstall.”
• After uninstalling, reinstall PUBG via Microsoft Store or Steam as applicable.

Reinstalling helps if game files are corrupted or missing and can fix persistent issues.

Frequently Asked Questions (FAQs)

Why does PUBG keep crashing on my Xbox One with Windows 11?

Crashes can result from outdated software, corrupted cache, network problems, or corrupted game files. Following update, cache clearing, and network checks usually resolves these issues.

Is my internet connection causing PUBG not to work?

Yes, PUBG requires a stable internet connection. A poor or unstable connection can prevent the game from loading or cause disconnects during gameplay.

Can antivirus software block PUBG on Windows 11?

Yes, some antivirus programs may mistakenly block game files or connections. Temporarily disable your antivirus or add PUBG as an exception to see if it solves the problem.

Do I need a high-end PC to run PUBG on Windows 11?

No, PUBG can run on mid-range PCs, but your hardware should meet the minimum system requirements. Running the game on low settings can improve performance on less powerful machines.

How do I know if my NAT type is open?

On Xbox One, go to Settings > Network settings and look for “NAT type.” It should say “Open” for the best connectivity. On Windows 11, you can check via the Xbox app or network tools.

When Nothing Works

If you have tried all the above steps and PUBG still does not work on your Xbox One or Windows 11 PC, consider the following options:

• Visit the official PUBG support page: https://support.pubg.com for specific troubleshooting guides and updates.
• Contact Xbox or Microsoft support for help with console or Windows 11 system issues.
• Check online forums and communities such as Reddit or the PUBG official Discord for advice from other players.
• Consider resetting your Xbox One or Windows 11 PC as a last resort, but back up your data first.

Conclusion

Getting PUBG to work on your Xbox One or Windows 11 device involves checking your internet connection, updating software, clearing cache, and ensuring proper network settings. Starting with simple fixes like restarting and updating can often resolve the problem quickly.

More advanced steps like clearing cache or reinstalling the game may be necessary if issues persist. Always keep your system and game updated, and maintain a stable network connection for the best gaming experience.

By following these detailed steps, you should be able to fix most PUBG issues and get back to enjoying the game without long delays.