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How to Fix Password Not Working Issues on Windows 11: Step-by-Step Solutions

Having trouble signing into your Windows 11 device because your password isn’t working? This is a common issue that can happen for various reasons, but don’t worry—there are straightforward ways to fix it. In this guide, we will walk you through easy and detailed steps to resolve password problems on Windows 11.

Whether you forgot your password, your keyboard isn’t typing correctly, or there’s a system glitch, you’ll find solutions here. The goal is to get you back into your account without stress.

Follow along carefully and try each step. Many fixes are simple and don’t require technical knowledge.

Let’s get started and solve your password not working issue on Windows 11.

Quick Note: Before You Begin

Before diving into troubleshooting, please check these points first to save time:

  • Caps Lock and Num Lock: Make sure Caps Lock is off and Num Lock is on or off as needed. Passwords are case sensitive.
  • Keyboard Layout: Confirm your keyboard layout matches your usual language (e.g., US English). Sometimes the layout changes and types different characters.
  • Try Another Keyboard: If possible, try typing your password with another keyboard to rule out hardware issues.
  • Restart Your PC: A simple restart can fix minor glitches.

Step 1: Use the Password Reset Option

If you have linked your Windows 11 account to a Microsoft account, resetting your password online is the easiest way to regain access.

  1. On the login screen, click “I forgot my password” below the password box.
  2. Follow the on-screen instructions to verify your identity. This may involve receiving a code on your phone or email.
  3. Create a new password when prompted.
  4. Use the new password to sign in to your PC.

Why this works: Microsoft accounts are connected to online services, so password recovery is straightforward and secure. This method avoids complex troubleshooting.

Step 2: Check Your Keyboard Input Method

Sometimes the password appears incorrect because the keyboard layout changes unexpectedly. Here’s how to confirm your input method:

  1. On the login screen, look at the bottom-right corner for the keyboard layout icon (e.g., ENG).
  2. If it’s different from your usual language, click it to switch back.
  3. Try typing your password again.

Why this matters: Different layouts produce different characters, so even if you type the same keys, the password may not match.

Step 3: Use the On-Screen Keyboard

If your physical keyboard might be faulty, use the On-Screen Keyboard to enter your password:

  1. Click the Ease of Access icon on the login screen (it looks like a clock with arrows or a human figure).
  2. Select On-Screen Keyboard.
  3. Use your mouse or touchscreen to type your password.

Why this helps: This bypasses hardware problems, letting you confirm if your password is correct.

Step 4: Reset Password Using Another Administrator Account

If you have another administrator account on the PC, you can reset the password for your main account:

  1. Log in to the other administrator account.
  2. Press Windows + X and select Computer Management.
  3. In the left panel, go to Local Users and Groups > Users.
  4. Right-click your main account and select Set Password.
  5. Enter a new password and confirm.
  6. Log out and try signing in with the new password.

Why this is useful: It allows password reset without needing online recovery or reinstalling Windows.

Step 5: Boot into Safe Mode and Reset Password

If other options fail, booting into Safe Mode can help you access system tools for password reset:

  1. Hold the Shift key and click Restart on the login screen power menu.
  2. Choose Troubleshoot > Advanced options > Startup Settings, then click Restart.
  3. When the PC restarts, press 4 to enter Safe Mode.
  4. Once in Safe Mode, open Command Prompt as administrator.
  5. Type net user username newpassword and press Enter. Replace username with your account name and newpassword with a new password.
  6. Restart normally and sign in with the new password.

Why Safe Mode helps: It loads minimal drivers and can bypass user account issues blocking password changes.

Alternative Method: Use Password Reset Disk

If you have previously created a password reset disk (USB), you can use it to reset your password:

  1. Insert the USB reset disk into your PC.
  2. On the login screen, after entering a wrong password, click Reset Password.
  3. Follow the Password Reset Wizard to create a new password.

Note: This method requires preparation beforehand and is not available if you haven’t created the disk.

Frequently Asked Questions (FAQs)

What if I forgot my Microsoft account password?

You can reset it online at the Microsoft password reset page. Follow the instructions to recover your account.

Can I use my PIN instead of a password?

Yes, if you have set up a PIN, you can use it to sign in. The login screen allows switching between password and PIN.

Why does my password suddenly stop working?

Possible reasons include accidentally changed keyboard layout, corrupted user profile, or system updates. Checking keyboard settings is often the first step.

Can malware cause password issues?

Malware can interfere with login processes, though it’s less common. Running a virus scan from Safe Mode is recommended if you suspect infection.

Is there a way to recover files without logging in?

Yes, you can use a bootable USB with Windows or Linux to access your files externally if you cannot log in.

When Nothing Works

If none of the above steps help, consider these last resort options:

  • Contact Microsoft Support: Visit the official Microsoft support page for personalized help.
  • System Restore: Boot into recovery mode and restore your system to a previous point when the password worked.
  • Reset Your PC: Use the option to reset Windows while keeping your files. This reinstalls Windows but preserves personal data.
  • Professional Help: If unsure, getting help from a certified technician can prevent data loss.

Conclusion

Windows 11 password problems can feel frustrating, but most issues have simple fixes. Always start with basic checks like keyboard settings and password reset options. Using Microsoft’s online recovery or Safe Mode commands can often resolve the problem without data loss.

Remember to create password reset disks or set up alternative sign-in methods like PINs to avoid future lockouts. If all else fails, official support and system recovery tools are there to help.

Following the step-by-step solutions outlined here should get you back into your Windows 11 account smoothly and securely.

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