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How to Fix Microsoft Store Apps Not Working on Windows 11 Purchased Moments Ago

If you have just purchased a new Windows 11 device and find that Microsoft Store apps are not working, it can be frustrating. This issue might prevent you from downloading, updating, or opening apps properly.

Fortunately, there are simple steps you can follow to fix these problems. Most of the time, the issue can be resolved quickly without needing advanced technical knowledge.

This guide will walk you through easy-to-understand solutions to get your Microsoft Store apps working smoothly again. Take your time and follow each step carefully.

Let’s begin by checking a few important things before moving to the fixes.

Quick Note Before You Start

  • Check your internet connection: A stable internet connection is essential for Microsoft Store apps to work properly.
  • Ensure your Windows 11 is up to date: Updates often fix bugs that might affect app performance.
  • Sign in with a Microsoft Account: Some apps require you to be signed in with a valid Microsoft account.
  • Check date and time settings: Incorrect date or time can cause problems with app authentication.

Step 1: Restart Your Computer

Sometimes, a simple restart can solve many problems. Restarting your PC refreshes system resources and clears temporary glitches that might be causing the apps to fail.

  1. Click the Start button.
  2. Select the Power icon.
  3. Click Restart.

After your PC restarts, try opening the Microsoft Store app again.

Step 2: Run the Windows Store Apps Troubleshooter

Windows 11 includes a built-in troubleshooter that can automatically detect and fix common issues with Microsoft Store apps.

  1. Click the Start button and open Settings (you can press Windows + I keys).
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps in the list and click Run.
  4. Follow the on-screen instructions to complete the process.

This tool checks for common problems and applies fixes automatically, which can save you time and effort.

Step 3: Clear Microsoft Store Cache

Clearing the cache can solve issues caused by corrupted temporary files stored by the Microsoft Store.

  1. Press Windows + R keys to open the Run dialog box.
  2. Type wsreset.exe and press Enter.

A blank Command Prompt window will open, and after about 10 seconds, it will automatically close. This clears the cache and reopens the Microsoft Store.

Try opening the apps again after this step.

Step 4: Check for Windows Updates

Running the latest version of Windows 11 ensures you have all the latest fixes and patches, which often improve app functionality.

  1. Open Settings by pressing Windows + I.
  2. Go to Windows Update.
  3. Click Check for updates.
  4. If updates are available, download and install them.
  5. Restart your PC if prompted.

Step 5: Reset the Microsoft Store App

If clearing the cache doesn’t help, resetting the Microsoft Store app can fix deeper issues by restoring it to its default state. This will not remove your installed apps.

  1. Open Settings and go to Apps > Installed apps.
  2. Find Microsoft Store in the list and click the three dots (•••) next to it.
  3. Select Advanced options.
  4. Scroll down and click Reset.
  5. Confirm by clicking Reset again when prompted.

After the reset, open the Microsoft Store and check if the apps work properly.

Step 6: Re-register Microsoft Store Using PowerShell

If the above steps don’t work, you can re-register the Microsoft Store app. This process reinstalls the app and fixes corrupted files.

  1. Right-click the Start button and select Windows Terminal (Admin) or PowerShell (Admin).
  2. In the window, type or paste the following command and press Enter:
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Wait for the command to complete. Then restart your computer and try the Microsoft Store apps again.

Step 7: Check Your Microsoft Account

Make sure you are signed in with a valid Microsoft account, as some apps require this for authorization and syncing.

  1. Open the Microsoft Store app.
  2. Click the profile icon on the top right corner.
  3. If you are not signed in, click Sign in and enter your Microsoft account details.
  4. If you are signed in, try signing out and signing back in.

FAQs

Why are my Microsoft Store apps not opening after purchase?

This can happen due to network issues, corrupted cache, or problems with your Microsoft account. Following the troubleshooting steps here usually resolves the issue.

Does resetting the Microsoft Store delete my apps?

No, resetting the Store app only restores the Store settings to default. Your installed apps will remain unchanged.

Is it safe to run the PowerShell re-register command?

Yes, this is a standard Windows command used to fix Store app issues. Just make sure to run it in administrator mode.

Can antivirus software cause Microsoft Store apps to malfunction?

Sometimes, security software can block app downloads or execution. Temporarily disabling your antivirus to test can help identify if it’s the cause.

What should I do if my internet connection is unstable?

Try restarting your router or connecting to a different network. A stable internet connection is necessary for app downloads and updates.

When Nothing Works

If you have tried all the above steps and your Microsoft Store apps are still not working, you may want to consider the following options:

  • Run System File Checker: This tool scans and repairs corrupted system files. Open PowerShell as admin and run sfc /scannow.
  • Create a new Windows user account: Sometimes user profile issues can affect apps.
  • Contact Microsoft Support: Visit the official Microsoft support page for personalized assistance.
  • Consider a system reset: As a last resort, resetting Windows while keeping your files can fix deep system issues.

Conclusion

Microsoft Store apps not working on a new Windows 11 device can be caused by simple issues like cache problems, account errors, or outdated software. By following the steps in this guide, you can identify and fix most common problems easily.

Start with the basic fixes like restarting and clearing the cache, then move on to more advanced methods such as resetting the Store app or re-registering it with PowerShell. Always make sure your system is updated and your Microsoft account is signed in properly.

With patience and these straightforward solutions, you should be able to enjoy your Microsoft Store apps without further issues.

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