Sometimes, apps in Windows 8 and 10 may show incorrect prices for products or services. This can cause confusion and make it hard to trust the app’s information. Fortunately, fixing these price errors is usually straightforward.
In this guide, we will walk you through simple steps to correct incorrect price errors in your Windows apps. Even if you have limited technical knowledge, you will find the instructions easy to follow.
Taking the time to fix these errors ensures you get accurate pricing and a better app experience. Let’s get started with some quick checks before moving to detailed solutions.
By the end of this article, you will know how to troubleshoot and fix price display problems in most Windows 8 and 10 apps.
Quick Note: What to Check Before You Begin
- Internet Connection: Make sure your device is connected to the internet. Many apps pull live pricing data online, so a weak or disconnected network can cause errors.
- App Updates: Check if the app is updated to the latest version. Developers often release fixes for bugs, including pricing issues.
- System Date and Time: Incorrect date or time settings on your PC can affect price updates. Verify these settings are correct.
- Store Region Settings: Prices may vary by region. Confirm your Microsoft Store region matches your actual location.
Step 1: Refresh the App
Sometimes the simplest fix is to reload the app’s data. Closing and reopening the app forces it to fetch the latest pricing information.
- Close the app completely by clicking the “X” button or swiping it away.
- Wait a few seconds to clear any cached data.
- Open the app again and check if the prices are correct.
This step is important because apps often cache data for faster loading. Refreshing clears outdated information.
Step 2: Clear App Cache and Data
If refreshing does not help, clearing the app’s cache can fix corrupted or old data causing price errors.
- Press Windows + I to open Settings.
- Go to Apps and then Apps & Features.
- Find the app with the price issue and click it.
- Select Advanced options.
- Scroll down and click Reset. This will clear the app’s cache and data.
- Open the app again and verify if prices are updated correctly.
Resetting removes temporary files that might interfere with the app’s ability to display prices accurately.
Step 3: Check Your Microsoft Store Account
Incorrect or outdated account information can affect pricing, especially for paid apps or in-app purchases.
- Open the Microsoft Store app.
- Click on your profile picture in the top right corner.
- Ensure you are signed in with the correct account.
- If needed, sign out and sign back in.
- Return to the app and check if the prices now display correctly.
This step ensures your purchases and pricing are synced correctly with your Microsoft account.
Step 4: Update Windows and the Microsoft Store
System updates often fix bugs and improve app functionality, including pricing errors.
- Press Windows + I to open Settings.
- Go to Update & Security.
- Click Check for updates and install any available updates.
- After updating Windows, open the Microsoft Store.
- Click the three dots (…) menu and choose Downloads and updates.
- Click Get updates to update all apps, including the Store itself.
- Restart your device, then check the app pricing again.
Keeping Windows and the Store updated helps prevent compatibility issues that can cause incorrect pricing.
Alternative Method: Reinstall the App
If none of the above works, reinstalling the app can fix deeper problems like corrupted files.
- Open Settings > Apps > Apps & Features.
- Select the app and click Uninstall.
- Confirm the uninstallation.
- Go to the Microsoft Store and search for the app.
- Download and install it again.
- Open the freshly installed app and check if the prices are now correct.
FAQs: Common Questions About Price Errors in Windows Apps
Why do prices show incorrectly even with a good internet connection?
Prices are often updated from servers controlled by the app developers. Server-side issues or regional settings can cause incorrect prices. Also, cached data on your device may be outdated.
Can changing my PC’s region fix price errors?
Yes. Some apps display prices based on your region. Ensure your Windows region and Microsoft Store region match your actual location.
Will resetting the app delete my app data?
Yes, resetting clears temporary files and may delete saved settings or progress within the app. It is recommended only if refreshing the app does not work.
Is it safe to reinstall the app?
Yes, reinstalling is safe and often resolves corrupted files or installation issues causing pricing errors.
What if the price error is on the Microsoft Store itself?
Try clearing the Store cache by opening Command Prompt and typing wsreset.exe. This resets the Store without affecting your installed apps.
When Nothing Works: Final Options
If you have tried all the above steps and prices are still incorrect, consider the following options:
- Contact App Support: Visit the app’s official website or Microsoft Store page for support contact details. Developers can provide specific fixes or updates.
- Report a Problem to Microsoft: Use the Feedback Hub app in Windows to report pricing display issues.
- Check Online Forums: Communities like Microsoft Answers or Reddit often discuss similar problems and solutions.
These final steps connect you with resources that might have solutions tailored to your specific app or situation.
Conclusion
Incorrect price errors in Windows 8 and 10 apps can usually be fixed with simple troubleshooting steps. Starting with refreshing the app and checking your internet connection, you can progress through clearing caches, updating software, and reinstalling apps if needed.
Always ensure your system settings, such as region and account info, are correct to avoid pricing mismatches. If problems persist, reaching out to app developers or Microsoft support is a helpful next step.
Following this guide will help you restore accurate pricing and improve your app experience on Windows devices.