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How to Fix FFXIV Unable to Complete Version Check Update Error on Windows 11

Final Fantasy XIV (FFXIV) is a popular MMORPG enjoyed by many players around the world. However, some users on Windows 11 face an issue where the game shows an “Unable to Complete Version Check” update error. This stops the game from updating properly and prevents access to the game.

This article will guide you through simple and detailed steps to fix this problem. The instructions are designed for all users, even those not very familiar with technical terms.

By following these steps, you can get your game updated and running smoothly again. Let’s explore the easiest solutions first and then move to more advanced options if needed.

Take your time with each step and make sure to read the explanations to understand why each action is important.

Quick Note: Prerequisites and Basic Checks

  • Check your internet connection: A stable and active internet connection is necessary for updating the game.
  • Restart your PC: Sometimes, a simple restart can clear temporary issues.
  • Ensure FFXIV Server Status: Visit the official Square Enix server status page to confirm servers are operational.
  • Run as Administrator: Running the FFXIV launcher with admin rights can bypass permission issues.

Step 1: Run FFXIV Launcher as Administrator

Sometimes, Windows 11 restricts applications from accessing necessary files or network resources. Running the launcher as Administrator gives it higher permission.

  1. Find the FFXIV launcher icon on your desktop or in the Start menu.
  2. Right-click the icon and select Run as administrator.
  3. Try updating the game again and see if the error persists.

This step is important because it allows the game to modify files and connect to update servers without restrictions.

Step 2: Temporarily Disable Firewall and Antivirus

Windows Firewall or third-party antivirus software might block the game’s connection to update servers. Temporarily disabling them helps identify if this is the cause.

  1. Open Windows Security by searching for it in the Start menu.
  2. Go to Firewall & network protection and click on your active network.
  3. Turn off Microsoft Defender Firewall.
  4. If you use third-party antivirus, open it and disable real-time protection temporarily.
  5. Attempt to update FFXIV again.

Important: Remember to turn your firewall and antivirus back on after testing to keep your PC secure.

Step 3: Check and Repair Game Files

Corrupted or missing game files can cause update errors. Repairing the game files ensures everything required for the update is intact.

  1. Open the FFXIV launcher.
  2. Click the gear icon or settings menu.
  3. Select Check and Repair (or similar option).
  4. Follow the prompts and allow the launcher to scan and fix any issues.
  5. After completion, try updating the game again.

This process helps fix corrupted files that might be causing the version check to fail.

Step 4: Clear DNS Cache

Sometimes network issues can cause problems with connecting to update servers. Clearing the DNS cache refreshes your PC’s network information.

  1. Press Windows + S, type cmd, right-click on Command Prompt, and choose Run as administrator.
  2. In the command window, type the following command and press Enter:
ipconfig /flushdns
  1. You should see a message confirming the DNS cache was flushed.
  2. Close the Command Prompt and try launching the FFXIV updater again.

Flushing the DNS cache resolves potential network address conflicts.

Step 5: Adjust Network Settings (Use Google DNS)

Changing your DNS server to Google’s public DNS can improve connection reliability to the update servers.

  1. Press Windows + I to open Settings.
  2. Go to Network & internet > Advanced network settings > More network adapter options.
  3. Right-click your active network and select Properties.
  4. Scroll down and select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  5. Choose Use the following DNS server addresses and enter:
  • Preferred DNS server: 8.8.8.8
  • Alternate DNS server: 8.8.4.4
  1. Click OK to save changes and restart your PC.
  2. Try updating FFXIV again.

This step helps bypass ISP-related DNS issues that might interfere with the update process.

Step 6: Reinstall the FFXIV Launcher

If the above steps don’t fix the problem, reinstalling the launcher can help. It replaces any corrupted launcher files.

  1. Press Windows + R, type appwiz.cpl, and press Enter.
  2. Find Final Fantasy XIV or its launcher in the list, select it, and click Uninstall.
  3. After uninstalling, visit the official FFXIV website to download the latest launcher version.
  4. Install the launcher and try running the update again.

Reinstallation ensures you have the newest launcher files, eliminating potential launcher-related issues.

FAQs

Why does the “Unable to Complete Version Check” error occur?

This error usually happens due to network problems, firewall or antivirus blocking, corrupted game files, or outdated launcher software.

Is it safe to disable my firewall or antivirus temporarily?

It is safe if done briefly and only for troubleshooting. Always remember to enable them after testing to protect your PC.

Can a VPN cause this error?

Yes, some VPNs can block or slow down connections to game servers. Try disabling VPN if you use one while updating.

Do I need to update Windows 11 to fix this error?

While not always necessary, keeping Windows updated ensures better compatibility and network stability, which can help avoid update errors.

Will deleting temporary files help?

Occasionally, clearing temporary files can help if they interfere with updates. You can use the Disk Cleanup tool on Windows.

When Nothing Works

If you have tried all the above steps and still face the error, consider these final options:

  • Contact Square Enix Support: Visit Square Enix Support for personalized assistance.
  • Check Official Forums and Reddit: Sometimes, the community shares solutions for specific issues.
  • Reinstall the Entire Game: As a last resort, uninstall and reinstall the full game client.
  • Use a Different Network: Try updating the game on another network, like a mobile hotspot, to rule out ISP issues.

Conclusion

The “Unable to Complete Version Check” error in FFXIV on Windows 11 can be frustrating but is often fixable with simple steps. Start with basic checks like running the launcher as admin and checking your internet. Then move on to disabling firewall or antivirus temporarily, repairing game files, or adjusting network settings.

By following the guided steps in this article, you increase the chances of resolving the error quickly. If problems persist, reaching out to official support or reinstalling the game might be necessary.

Remember, patience and following instructions carefully are key to getting back to your adventure in Eorzea as soon as possible.

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