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How to Fix Error H7353 Movie Playback on Netflix in Windows 8.1

If you are encountering the error code H7353 while trying to play movies on Netflix using Windows 8.1, you are not alone. This error can be frustrating as it interrupts your viewing experience. Fortunately, there are several simple steps you can follow to fix this issue.

This guide will walk you through easy-to-understand solutions that anyone can try without needing advanced technical skills. Each step is explained clearly to help you resolve the problem as quickly as possible.

By following these troubleshooting tips in order, you can identify and fix the cause of the H7353 error and get back to enjoying your favorite Netflix content.

Let’s begin with a few quick checks before moving to detailed solutions.

Quick Note: Prerequisites and Basic Checks

  • Check Your Internet Connection: A stable internet connection is essential for streaming Netflix. Make sure your device is connected to the internet and the speed is sufficient for video playback.
  • Update Windows 8.1: Ensure your operating system has the latest updates installed. Updates often fix bugs that can cause playback errors.
  • Use the Latest Netflix App or Browser: If you are using the Netflix app, verify it is updated. If you watch Netflix via a browser, use supported browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge.
  • Restart Your Device: Sometimes, simply restarting your computer can resolve temporary glitches causing the error.

Step 1: Clear Netflix App or Browser Cache

Cached data can sometimes become corrupted and cause playback errors like H7353. Clearing this cache refreshes the data Netflix uses.

For the Netflix App:

  1. Close the Netflix app completely.
  2. Press Windows Key + R to open the Run dialog box.
  3. Type %localappdata%PackagesMicrosoft.Netflix_8wekyb3d8bbweLocalState and press Enter.
  4. Delete all files and folders in this directory.
  5. Restart the Netflix app and try playing the movie again.

For Netflix in a Web Browser:

  1. Open your browser settings or preferences.
  2. Find the option to clear browsing data or cache.
  3. Select cached images and files, then clear the data.
  4. Close and reopen the browser, then visit Netflix again.

Step 2: Update or Reinstall the Netflix App

An outdated or corrupted Netflix app can cause playback issues. Keeping the app updated ensures you have the latest features and bug fixes.

  1. Go to the Windows Store on your Windows 8.1 device.
  2. Search for Netflix and check if an update is available.
  3. If there is an update, install it and then try streaming again.
  4. If updating doesn’t help, uninstall the app:
    • Right-click the Netflix app tile and select Uninstall.
    • Restart your computer.
    • Return to the Windows Store, download, and reinstall Netflix.

Step 3: Check and Update Your Video Drivers

Outdated or corrupted graphics drivers can interfere with video playback. Updating drivers ensures compatibility with streaming services like Netflix.

  1. Press Windows Key + X and select Device Manager.
  2. Expand the Display adapters section.
  3. Right-click on your graphics device and select Update driver.
  4. Choose Search automatically for updated driver software.
  5. Follow the on-screen instructions to install any available updates.
  6. Restart your computer and test Netflix playback again.

Step 4: Disable Hardware Acceleration in Your Browser

Hardware acceleration can sometimes cause playback errors by using your computer’s GPU to speed up processes. Disabling it can help identify if it’s the cause.

For Google Chrome:

  1. Open Chrome and click the three dots menu in the top-right corner.
  2. Go to Settings > Advanced > System.
  3. Toggle off Use hardware acceleration when available.
  4. Restart Chrome and try Netflix again.

For Mozilla Firefox:

  1. Open Firefox and click the menu button.
  2. Select Options and scroll to the Performance section.
  3. Uncheck Use recommended performance settings.
  4. Uncheck Use hardware acceleration when available.
  5. Restart Firefox and test Netflix playback.

Step 5: Reset Network Settings

Network-related glitches can cause streaming errors. Resetting network settings refreshes your connection and clears possible issues.

  1. Press Windows Key + X and choose Command Prompt (Admin).
  2. Type the following commands one by one, pressing Enter after each:
    3. netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
  3. Restart your computer.
  4. Open Netflix and check if the error persists.

Alternative Methods and Advanced Options

If the above steps do not resolve the error, consider the following advanced options:

  • Create a New User Profile: Sometimes, user profile corruption can affect apps. Create a new Windows user and try Netflix there.
  • Use a Different Browser: Switching to a different supported browser can sometimes bypass playback errors.
  • Disable VPN or Proxy: Netflix may block playback if you are connected through VPNs or proxies. Disable them and try again.
  • Check Date and Time Settings: Incorrect system date and time can cause authentication problems with Netflix. Set them to automatic.

Frequently Asked Questions (FAQs)

What does error H7353 mean on Netflix?

Error H7353 typically indicates a problem with video playback caused by corrupted app data, network issues, or outdated software.

Can I fix error H7353 by reinstalling Windows?

Reinstalling Windows is a last resort and usually unnecessary. Most playback errors can be fixed with simpler troubleshooting steps outlined above.

Is this error related to my Netflix subscription?

No, error H7353 is not related to your subscription status but rather technical issues on your device or network.

Why does clearing cache help with Netflix errors?

Clearing the cache removes corrupted temporary files that may interfere with the app’s functionality and video playback.

Will updating my graphics driver really help?

Yes, because outdated drivers can cause compatibility problems affecting video playback performance.

When Nothing Works

If you have tried all the steps above and still face the H7353 error, it might be time to seek help from official sources.

  • Visit the Netflix Help Center for support articles specific to error codes.
  • Contact Netflix customer support directly through their website or app.
  • Consider reaching out to Microsoft Support if you suspect the issue is related to your Windows 8.1 system.

Conclusion

Fixing the Netflix error H7353 on Windows 8.1 is often straightforward when you follow the right steps. Starting with simple solutions like checking your internet connection and clearing cache can resolve many issues quickly.

Updating apps, video drivers, and resetting network settings address deeper technical problems that might cause playback errors. Remember to proceed step-by-step and test Netflix after each action.

If all else fails, official Netflix and Microsoft support channels are valuable resources to help you get back to smooth movie streaming. With patience and these tips, you should be able to enjoy Netflix without interruptions on your Windows 8.1 device.

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