eM Client is a popular email application used by many Windows 11 users. Sometimes, you might find that it stops sending emails. This can be frustrating, especially when you need to communicate quickly.
Fortunately, there are several simple steps you can take to fix this issue. This guide will walk you through easy solutions to get your emails sending again.
Each step is explained clearly, so you don’t need to be a tech expert to follow along. Let’s get started.
By the end, you should have a working email client ready to send messages without trouble.
Quick Note: Before You Begin
Before diving into fixes, make sure of the following:
- Your internet connection is active and stable.
- Your email account credentials (username and password) are correct.
- eM Client is updated to the latest version available.
- Your email provider’s server settings (SMTP, port numbers) are accurate.
Checking these basics saves time and avoids unnecessary troubleshooting.
Step 1: Restart eM Client and Your Computer
Sometimes, simply restarting the application can resolve minor glitches. Close eM Client completely, then reopen it.
If the problem persists, restart your computer. This refreshes system processes and can clear temporary issues affecting email sending.
Step 2: Verify SMTP Server Settings
The SMTP (Simple Mail Transfer Protocol) server handles sending emails. Incorrect SMTP settings often cause sending errors.
To check SMTP settings in eM Client:
- Open eM Client and go to Menu > Tools > Accounts.
- Select your email account from the list.
- Click on the SMTP tab.
- Verify the server address, port number, and security settings (SSL/TLS) match your email provider’s recommended settings.
- If unsure, visit your email provider’s website for the correct SMTP details.
- Save any changes and try sending an email again.
Correct SMTP settings ensure eM Client can connect to the email server to send your messages.
Step 3: Check Your Internet Connection
If your internet is slow or disconnected, eM Client cannot send emails. To check your connection:
- Open a web browser and browse a website to confirm internet access.
- If you have problems accessing websites, restart your router or modem.
- Try switching between Wi-Fi and Ethernet if possible.
Once your internet is stable, return to eM Client and try sending your email again.
Step 4: Disable Antivirus or Firewall Temporarily
Sometimes, antivirus programs or firewalls block eM Client from accessing the internet.
To test this:
- Temporarily disable your antivirus software or firewall.
- Attempt to send an email using eM Client.
- If the email sends successfully, you need to add eM Client as a trusted program in your security software.
- Re-enable your antivirus and firewall after testing.
This step helps identify if security software is the cause of your sending issues.
Step 5: Clear the Outbox and Resend
If an email is stuck in the Outbox, it may block new messages from sending.
To clear the Outbox:
- Go to the Outbox folder in eM Client.
- Delete or move any stuck emails to the Drafts folder.
- Compose a new email and try sending it again.
Clearing the Outbox can solve jams caused by corrupted or large emails.
Step 6: Update eM Client to the Latest Version
Software updates fix bugs and improve performance. An outdated version of eM Client may cause sending issues.
To update:
- Open eM Client.
- Go to Menu > Help > Check for Updates.
- If an update is available, follow the prompts to install it.
- Restart eM Client and test sending emails again.
Step 7: Repair or Reinstall eM Client
If none of the above steps work, the eM Client installation might be corrupted.
You can try repairing or reinstalling the app:
- Open Settings > Apps > Apps & features in Windows 11.
- Find eM Client in the list and click on it.
- Choose Modify or Repair if available, then follow the on-screen instructions.
- If repair is not an option, uninstall eM Client completely.
- Download the latest version from the official website and install it fresh.
- Set up your email account again and test sending.
Alternative: Use Webmail or Another Email Client Temporarily
If you need to send emails urgently and eM Client is not working, consider using your email provider’s webmail interface or another email client. This ensures you stay connected while troubleshooting eM Client.
Frequently Asked Questions (FAQs)
Why are my emails stuck in the Outbox?
Emails can get stuck due to incorrect SMTP settings, poor internet connection, or large attachments. Clearing the Outbox and verifying settings usually resolves this.
How do I find the correct SMTP server settings?
Check your email provider’s support page or contact their help desk. Common providers like Gmail, Outlook, and Yahoo publish these settings online.
Can antivirus software really block sending emails?
Yes. Some security programs block email clients to prevent spam or malware. Adding eM Client as an exception often fixes this.
Is it safe to disable firewall or antivirus temporarily?
Yes, but only for a short time while testing. Always re-enable protection immediately after.
Will reinstalling eM Client delete my emails?
If your emails are stored on the server (IMAP), they will resync after reinstalling. However, back up any important local data before reinstalling to be safe.
When Nothing Works
If you’ve tried all the steps above and eM Client still won’t send emails, consider these final options:
- Visit the official eM Client support page: https://www.emclient.com/support
- Contact your email provider to check for any server-side issues.
- Look for help on community forums related to eM Client and Windows 11.
- Try using a different email client temporarily to confirm if the issue is specific to eM Client.
Conclusion
Fixing eM Client not sending emails on Windows 11 is often straightforward. Start with basic checks like internet connection and SMTP settings. Then move to more advanced steps like disabling security software or reinstalling the app.
Remember to keep eM Client updated and verify your account details. With patience and these clear steps, you can quickly restore your email sending capability and stay connected.