How to Fix Common Microsoft Surface Pro 4 Issues on Windows 10: Step-by-Step Solutions

The Microsoft Surface Pro 4 is a powerful device, but sometimes users encounter common issues while using it with Windows 10. These problems can range from slow performance to connectivity troubles. Fortunately, many of these issues can be fixed with simple steps.

This guide will walk you through easy and detailed solutions to address some of the most frequent problems. You don’t need to be a tech expert to follow along.

By following these steps carefully, you can save time and avoid unnecessary repairs. Let’s get started with some quick checks before diving into the fixes.

Understanding why each step matters will help you prevent future problems and keep your Surface Pro 4 running smoothly.

Quick Note: Prerequisites and Basic Checks

Ensure your Surface Pro 4 is fully charged or plugged into power. Sometimes, power issues can mimic other problems.
Check for Windows 10 updates: Keeping your system updated helps fix bugs and improves stability.
Restart your device: A simple reboot can often solve minor glitches and refresh system resources.
Backup your important files: Before applying any fixes, it’s good practice to keep your data safe.

Fixing Performance Issues

If your Surface Pro 4 feels slow or laggy, try these steps in order. Each step helps restore smooth operation.

1. Close Unnecessary Background Apps

Too many apps running at once can slow down your device. To close them:

Press Ctrl + Shift + Esc to open Task Manager.
Click on the Processes tab.
Look for apps using high CPU or memory.
Right-click on the app and select End task to close it.

This frees up system resources and usually improves speed immediately.

2. Disable Startup Programs

Many programs start automatically and slow boot times. To disable unnecessary startup apps:

Open Task Manager (Ctrl + Shift + Esc).
Go to the Startup tab.
Identify apps with high impact on startup.
Right-click and select Disable for apps you don’t need right away.

This helps your Surface boot faster and reduces strain after startup.

3. Run Disk Cleanup

Temporary files and cache can consume space and slow down your device.

Type Disk Cleanup in the Windows search bar and open it.
Select your system drive (usually C:).
Check boxes next to temporary files, recycle bin, and other unnecessary files.
Click OK and then Delete Files.

This clears clutter and can improve overall system responsiveness.

Fixing Wi-Fi and Connectivity Problems

Connectivity issues are common but often easy to resolve. Follow these steps from simple to advanced.

1. Restart Your Router and Surface

Sometimes the problem is with your internet connection rather than the device itself. Restarting both your router and Surface can reset connections.

2. Forget and Reconnect to Wi-Fi Network

Click the Wi-Fi icon on the taskbar.
Right-click your network and select Forget.
Click the Wi-Fi icon again and select your network.
Enter the password and reconnect.

This refreshes the network profile and solves many connection problems.

3. Update Network Drivers

Outdated drivers might cause connectivity issues. To update them:

Right-click the Start button and select Device Manager.
Expand Network adapters.
Right-click your Wi-Fi adapter and choose Update driver.
Select Search automatically for updated driver software.

Installing the latest drivers ensures compatibility and better performance.

Fixing Touchscreen or Pen Issues

If your touchscreen or Surface Pen is unresponsive or acting strangely, try these fixes.

1. Clean the Screen

Dirt or oils can interfere with touch sensitivity. Use a soft, lint-free cloth slightly dampened with water to clean the screen gently.

2. Recalibrate the Touchscreen

Type Calibrate in the Windows search bar and open Calibrate the screen for pen or touch input.
Click Calibrate under the Display tab.
Follow the on-screen instructions to touch the points accurately.

This helps Windows better detect your touch or pen input.

3. Check Pen Battery and Connection

If your Surface Pen isn’t working, check the battery and Bluetooth connection.

Replace the pen’s battery if needed.
Go to Settings > Devices > Bluetooth & other devices.
Make sure the pen is paired and connected. If not, remove it and pair again.

Fixing Battery Drain Issues

If your Surface Pro 4’s battery drains quickly, try these steps to extend battery life.

1. Adjust Power Settings

Go to Settings > System > Power & sleep.
Set shorter times for screen and sleep when plugged in and on battery.

Lowering these settings reduces power consumption when idle.

2. Turn Off Background Apps

Some apps run in the background and use battery. To turn them off:

Go to Settings > Privacy > Background apps.
Turn off apps you don’t need running in the background.

3. Use Battery Saver Mode

Enable battery saver mode to limit background activity:

Click the battery icon in the taskbar.
Select Battery saver to turn it on.

FAQs

Q: Why is my Surface Pro 4 running slow after an update?

A: Updates can sometimes cause temporary slowdowns as the system finishes installing and indexing files. Restarting your device and closing unnecessary apps usually helps.

Q: How often should I update drivers on my Surface?

A: It’s good to check for driver updates every few months, or when you notice hardware issues like Wi-Fi drops or touch problems.

Q: My Surface Pen stopped working suddenly. What should I do?

A: First, check the pen’s battery and replace it if needed. Then, ensure it’s paired correctly via Bluetooth. Recalibrating the touchscreen can also help.

Q: Can resetting my Surface fix performance problems?

A: Yes, resetting can fix persistent issues, but make sure to back up your data before doing a reset, as it can erase your files.

Q: How can I improve battery life without affecting performance?

A: Adjust screen brightness, turn off unnecessary background apps, and enable battery saver mode. Avoid keeping Bluetooth and Wi-Fi on when not needed.

When Nothing Works

If you’ve tried all the above steps and your Surface Pro 4 still has issues, consider the following options:

Run the Surface Diagnostic Toolkit: Microsoft provides a free tool that can scan and fix hardware and software problems automatically. Download it from the official Microsoft website.
Perform a System Reset: Go to Settings > Update & Security > Recovery and choose Reset this PC. This reinstalls Windows but lets you keep or remove your files.
Contact Microsoft Support: If your device is under warranty, Microsoft support can assist with repairs or replacements.
Visit an Authorized Service Center: Professional technicians can diagnose and fix hardware-related problems.

Conclusion

Many common Microsoft Surface Pro 4 issues on Windows 10 can be fixed with simple, step-by-step solutions. Starting from basic checks like restarting and updating to more specific fixes like driver updates or touchscreen calibration, you can often resolve problems without outside help.

Remember to keep your system updated, manage startup programs, and maintain good battery habits to prevent many issues. When problems persist, Microsoft’s official tools and support are valuable resources.

By following this guide, you can enjoy a smoother, more reliable Surface Pro 4 experience every day.