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How to Fix CBS All Access Not Working on Windows 11: Step-by-Step Solutions

Watching your favorite shows on CBS All Access can be a great way to relax. But sometimes, the app or website might not work correctly on your Windows 11 PC. This can be frustrating, especially when you just want to start streaming.

Luckily, most issues with CBS All Access on Windows 11 can be fixed with simple steps. You don’t need to be a tech expert to follow these instructions.

In this guide, we will walk you through easy-to-understand solutions to get CBS All Access working again. Each step is explained clearly so you won’t miss anything important.

Let’s begin by checking a few quick things that might be causing the problem.

Quick Note: Before You Start Troubleshooting

  • Check your internet connection: A slow or unstable connection can stop CBS All Access from loading properly.
  • Make sure your subscription is active: If your subscription has expired, you won’t be able to access content.
  • Use a supported browser or app: CBS All Access works best on browsers like Microsoft Edge, Google Chrome, or the official app.
  • Restart your device: Sometimes, a simple restart can fix temporary glitches.

Step 1: Clear Browser Cache and Cookies

If you are using CBS All Access on a web browser, cached data might cause loading or playback problems. Clearing cache and cookies can help your browser load fresh data.

How to Clear Cache and Cookies in Microsoft Edge

  1. Open Microsoft Edge.
  2. Click the three dots in the top-right corner to open the menu.
  3. Select Settings from the dropdown.
  4. Click on Privacy, search, and services on the left panel.
  5. Under Clear browsing data, click Choose what to clear.
  6. Select Cached images and files and Cookies and other site data.
  7. Click Clear now.
  8. Restart Edge and try accessing CBS All Access again.

This step is important because outdated or corrupted cache can interfere with streaming services.

Step 2: Update Your Browser or App

Using an outdated browser or app version might cause compatibility issues. Make sure you have the latest version installed.

Update Microsoft Edge Browser

  1. Open Microsoft Edge.
  2. Click the three dots (menu) in the top-right corner.
  3. Go to Help and feedback > About Microsoft Edge.
  4. Edge will automatically check for updates and install them if available.
  5. Restart the browser after the update.

Update CBS All Access App from Microsoft Store

  1. Open the Microsoft Store app on your PC.
  2. Click the three dots in the top-right corner and select Downloads and updates.
  3. Click Get updates to update all installed apps, including CBS All Access.
  4. Once updated, open the app and check if it works.

Step 3: Disable Browser Extensions

Sometimes, browser extensions or add-ons can block streaming services or cause playback errors. Temporarily disabling them helps identify if they are the problem.

  1. Open your browser (e.g., Edge or Chrome).
  2. Go to the extensions menu (usually found under the three-dot menu > Extensions).
  3. Turn off all extensions.
  4. Restart the browser and try streaming CBS All Access again.

If disabling extensions fixes the issue, turn them back on one by one to find the culprit.

Step 4: Check Windows 11 Network Settings

Network settings like firewall or VPN can sometimes block CBS All Access. Make sure your firewall or VPN isn’t preventing access.

Allow CBS All Access Through Windows Firewall

  1. Press Windows + S, type Windows Security, and open it.
  2. Go to Firewall & network protection.
  3. Click Allow an app through firewall.
  4. Find CBS All Access or your browser in the list and make sure both private and public checkboxes are ticked.
  5. If it’s not listed, click Allow another app and add it manually.
  6. Save changes and try again.

Disable VPN Temporarily

If you use a VPN, disable it temporarily as CBS All Access may block some VPN IPs. To disable VPN:

  1. Click the Network icon in the taskbar.
  2. Find your VPN connection and disconnect.
  3. Try accessing CBS All Access again.

Step 5: Update Windows 11

Sometimes, system updates fix bugs that interfere with apps and browsers. Keeping Windows 11 up to date ensures better compatibility.

  1. Press Windows + I to open Settings.
  2. Click Windows Update on the left panel.
  3. Click Check for updates.
  4. Download and install any available updates.
  5. Restart your PC after the update.

Frequently Asked Questions (FAQs)

Why does CBS All Access keep buffering or freezing?

Buffering or freezing usually happens due to slow internet speeds or network interruptions. Try restarting your router or switching to a wired connection for better stability.

Can I watch CBS All Access on any browser?

CBS All Access works best on browsers like Microsoft Edge, Google Chrome, and Firefox. Using outdated or unsupported browsers may cause issues.

Is there a CBS All Access app for Windows 11?

Yes, you can download the CBS All Access app from the Microsoft Store for a dedicated experience.

What if I forgot my CBS All Access login details?

Use the Forgot Password option on the login page to reset your password via your registered email.

Why does CBS All Access show an error code?

Error codes indicate specific problems. Check the CBS All Access support site for details on the error code and recommended fixes.

When Nothing Works

If you have tried all the steps above and CBS All Access still won’t work, consider these final options:

  • Contact CBS All Access Support: Visit their official support page for help tailored to your issue.
  • Reinstall the app: Uninstall CBS All Access from your PC and install it again from the Microsoft Store.
  • Try a different device: Check if the problem is specific to your Windows 11 PC by trying CBS All Access on another device.
  • Reset network settings: As a last resort, resetting your network settings can fix deep connectivity issues. Go to Settings > Network & Internet > Advanced network settings > Network reset.

Conclusion

Fixing CBS All Access issues on Windows 11 doesn’t have to be complicated. Start with simple checks like your internet connection and subscription status. Then, clear your browser cache, update your software, and check network settings.

By following these step-by-step solutions, you can resolve most problems quickly and get back to streaming your favorite shows. Remember, if nothing else works, official support and reinstalling the app are reliable last steps.

Enjoy uninterrupted streaming with CBS All Access on your Windows 11 PC!

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