AnyDesk is a popular remote desktop application that allows users to access other computers from anywhere. However, connection problems can sometimes disrupt your workflow. Fortunately, fixing these issues on Windows 11 can be straightforward with the right approach.
This guide will walk you through simple and effective troubleshooting steps. No technical background is required, and each step is explained clearly. By following these instructions, you should be able to resolve most AnyDesk connection problems.
Whether you are facing delays, disconnections, or error messages, this article covers everything you need. Let’s start by checking some quick prerequisites before diving into detailed fixes.
Read on to learn how to get your AnyDesk connection back up and running smoothly on Windows 11.
Quick Note: Prerequisites and Initial Checks
Before troubleshooting, confirm the following basic points to save time:
- Internet Connection: Ensure your PC has a stable internet connection. AnyDesk requires active internet to connect.
- AnyDesk Version: Verify that you are using the latest version of AnyDesk. Older versions may have bugs causing connection problems.
- Firewall and Antivirus Settings: Check if Windows Firewall or any antivirus software is blocking AnyDesk.
- Correct AnyDesk Address: Make sure you are entering the correct AnyDesk ID or alias of the remote device.
If all these look good, proceed with the troubleshooting steps below.
Step 1: Restart AnyDesk and Your Computer
Sometimes, temporary glitches cause connection problems. The easiest first step is to restart the AnyDesk application.
- Close AnyDesk completely by clicking the X button or right-clicking the icon in the system tray and selecting “Quit.”
- Wait about 10 seconds to allow any background processes to close.
- Reopen AnyDesk and try connecting again.
- If the issue persists, restart your Windows 11 PC to clear system caches and refresh network settings.
Why this helps: Restarting clears temporary files and can fix minor bugs or network hiccups that block connections.
Step 2: Check Your Internet Connection
Since AnyDesk depends on the internet, a slow or unstable connection can cause issues.
- Open a web browser and visit a few websites to confirm your internet is working smoothly.
- If pages load slowly or not at all, try restarting your router/modem.
- Consider switching from Wi-Fi to a wired Ethernet connection for better stability.
- You can also run the built-in Windows network troubleshooter by going to Settings > Network & Internet > Advanced network settings > Network troubleshooter.
Why this matters: Without a reliable internet connection, AnyDesk won’t be able to establish or maintain remote sessions.
Step 3: Update AnyDesk to the Latest Version
Running an outdated version of AnyDesk can lead to compatibility and security issues.
- Open AnyDesk.
- Click on the menu icon (three horizontal lines) in the upper right corner.
- Select About AnyDesk.
- If an update is available, you will see a prompt. Follow the instructions to download and install the latest version.
- After updating, restart the application and try connecting again.
Why update? Updates often fix bugs and improve performance, which can resolve connection failures.
Step 4: Configure Windows Firewall to Allow AnyDesk
Windows Firewall may block AnyDesk’s network access, preventing connections.
- Press Windows + S, type Windows Defender Firewall, and open it.
- Click on Allow an app or feature through Windows Defender Firewall on the left pane.
- Click Change settings and then Allow another app…
- Browse to the AnyDesk executable (usually located at
C:Program FilesAnyDeskAnyDesk.exe). - Add it and ensure both Private and Public checkboxes are checked.
- Click OK and restart AnyDesk.
Why do this? Firewalls block unauthorized apps by default. Allowing AnyDesk ensures it can communicate through your network.
Step 5: Disable Third-Party Antivirus or VPN Temporarily
Sometimes antivirus software or VPN services interfere with AnyDesk connections.
- Temporarily disable your antivirus program and check if AnyDesk connects.
- If you use a VPN, try disconnecting it and attempt the AnyDesk connection again.
- If these help, add AnyDesk as an exception in your antivirus or configure your VPN to allow AnyDesk traffic.
Why check this? Security software can block remote desktop ports or traffic, causing connection failures.
Step 6: Verify Network Settings and Proxy Configuration
Incorrect network or proxy settings can prevent AnyDesk from connecting properly.
- Go to Settings > Network & Internet > Proxy.
- Ensure that proxy settings are correct or disable the proxy temporarily.
- In AnyDesk, click the menu and select Settings > Connection.
- Check if a proxy is configured there and adjust accordingly.
Why this matters: Wrong proxy settings can block AnyDesk’s connection attempts or cause failures.
Step 7: Reset Network Settings on Windows 11
If none of the above work, resetting your network might help.
- Open Settings > Network & Internet > Advanced network settings > Network reset.
- Click Reset now and confirm.
- Your PC will restart, and network settings will return to defaults.
- Try AnyDesk again after the reboot.
Why reset? Network resets fix misconfigurations and corrupted network components that can block remote connections.
FAQs About AnyDesk Connection Problems on Windows 11
Why does AnyDesk keep disconnecting?
Frequent disconnections often result from unstable internet, firewall restrictions, or outdated AnyDesk versions. Follow the steps above to stabilize your connection.
How do I find my AnyDesk address?
Open AnyDesk on your PC. Your AnyDesk address (a 9-digit number or alias) is displayed on the main screen. Share this with the person connecting to you.
Can I use AnyDesk without internet?
No. AnyDesk requires an active internet connection to establish remote sessions.
Is AnyDesk free to use on Windows 11?
AnyDesk offers a free version for personal use. Commercial or business use may require a paid license.
How do I fix “Session refused by the remote desk” error?
This means the remote user declined the connection. You need permission from the remote side to connect.
When Nothing Works
If you have tried all the steps above and still face connection issues, consider these final options:
- Reinstall AnyDesk: Uninstall AnyDesk completely, download the latest version from the official AnyDesk website, and reinstall.
- Check AnyDesk Server Status: Sometimes, AnyDesk servers may be down. Visit their status page to confirm.
- Contact AnyDesk Support: Reach out for professional help via the official support portal.
- Try Alternative Software: If urgent, consider other remote desktop tools like TeamViewer or Microsoft Remote Desktop temporarily.
Conclusion
AnyDesk connection problems on Windows 11 can often be resolved by following simple troubleshooting steps. Starting from restarting the app and checking your internet, to configuring firewalls and updating software, each step addresses common causes.
By systematically working through these instructions, you can usually restore smooth remote access quickly. Remember to keep your software updated and your network secure to prevent future issues.
With patience and these clear steps, you should be able to fix AnyDesk connection problems and continue your remote work without interruption.