LockDown Browser is a secure browser used by many educational institutions to prevent cheating during online exams. Sometimes, the browser may fail to update correctly, showing an error like “Update server not supplying update information.” This can be frustrating, especially if you need to take an exam soon.
This article will guide you through simple and effective steps to fix the LockDown Browser update issue on Windows 11. Each step is explained in detail to ensure you understand why it is necessary.
By following these instructions carefully, you can resolve the update problem and continue your exams without interruptions.
Let’s get started with some quick checks before diving into the troubleshooting process.
Quick Note: Prerequisites and Initial Checks
- Stable Internet Connection: Ensure your computer is connected to the internet. The update requires downloading files from the server, so a working connection is essential.
- Administrator Rights: You need to have administrator permissions on your Windows 11 device to install or update software.
- Close Other Applications: Before updating, close other programs, especially browsers or security software that might block the update process.
- Check LockDown Browser Version: Note down your current version to see if an update is actually needed.
Step 1: Restart Your Computer
Sometimes, a simple reboot can fix temporary glitches that prevent software from updating.
- Click the Start button.
- Select Power and then choose Restart.
- After your computer restarts, open LockDown Browser and try updating again.
Why? Restarting clears temporary files and resets network connections, which often resolves minor issues.
Step 2: Check Date and Time Settings
Incorrect date and time settings can cause update servers to reject your request.
- Click the Start button and open Settings.
- Go to Time & language > Date & time.
- Make sure Set time automatically is turned on.
- If the time is wrong, toggle it off and set the correct time manually, then toggle auto-setting back on.
Why? Secure update servers often check your system time to prevent security breaches.
Step 3: Disable VPN or Proxy Connections
If you use a VPN or proxy, it might interfere with the update server’s connection.
- Open Settings and go to Network & internet.
- Select VPN and disconnect any active VPN connections.
- Go to Proxy and disable any manual proxy settings.
- Try updating LockDown Browser again.
Why? VPNs and proxies can block or slow down communication with the update server.
Step 4: Run LockDown Browser as Administrator
Sometimes, LockDown Browser needs elevated permissions to install updates properly.
- Right-click the LockDown Browser shortcut on your desktop or Start menu.
- Select Run as administrator.
- Try to update the browser from within the program.
Why? Administrator rights allow the program to modify system files and folders during updates.
Step 5: Temporarily Disable Antivirus or Firewall
Your security software might block the update process by mistake.
- Locate your antivirus or firewall icon in the system tray (bottom-right corner).
- Right-click and choose to temporarily disable or pause protection.
- Try updating the LockDown Browser again.
- Remember to re-enable your antivirus/firewall after the update.
Important: Only disable security software temporarily and if you trust the source of the update.
Step 6: Clear LockDown Browser Cache
Corrupted cache files can cause update failures.
- Close LockDown Browser completely.
- Press Win + R to open the Run dialog.
- Type
%appdata%and press Enter. - Find the folder named LockDown Browser and delete it.
- Restart LockDown Browser and try to update again.
Why? Clearing cache removes old or corrupted files that may interfere with updates.
Step 7: Reinstall LockDown Browser
If none of the above steps work, reinstalling the software can fix deeper issues.
- Open Settings > Apps > Installed apps.
- Find LockDown Browser and select Uninstall.
- Go to the official LockDown Browser download page.
- Download the latest version for Windows and install it.
- Open the newly installed browser and check for updates.
Why? Reinstalling ensures you have a clean, up-to-date version without corrupted files.
Alternative Methods and Advanced Options
If you have access to your institution’s IT support, contact them for assistance. Sometimes, network restrictions on campus or school Wi-Fi block update servers.
You can also try switching to a different internet connection, such as a mobile hotspot, to rule out network issues.
Frequently Asked Questions (FAQs)
Why does LockDown Browser say the update server is not supplying update information?
This error usually means your computer cannot communicate properly with the update server due to network, firewall, or software-related issues.
Can I take exams without updating LockDown Browser?
Most institutions require the latest version to ensure security. You should update before exams to avoid being locked out.
Is it safe to disable antivirus or firewall during the update?
Yes, but only temporarily and if you are downloading updates from the official source. Always turn protection back on immediately afterward.
What if I don’t have administrator rights on my computer?
You will need to contact your system administrator or IT department to perform the update or grant permission.
Does reinstalling LockDown Browser delete my exam data?
No, exams are usually taken through your learning platform (like Blackboard or Canvas). Reinstalling only affects the browser software.
When Nothing Works
If you have tried all these steps and still cannot update LockDown Browser, consider the following:
- Contact your institution’s IT helpdesk for specialized support.
- Visit the official Respondus support page at https://web.respondus.com/support/.
- Check for Windows 11 system updates that might improve compatibility.
- Try using a different Windows user account with administrator permissions.
Conclusion
Fixing the “Update server not supplying update information” error in LockDown Browser on Windows 11 is usually straightforward if you follow the steps in order. Starting with simple fixes like restarting your PC and checking your internet connection can quickly resolve the issue.
More advanced steps like running as administrator, disabling VPNs, or reinstalling the software are effective if basic troubleshooting does not help. Always ensure you download updates from official sources and re-enable your security software after updates.
By following this guide, you can ensure your LockDown Browser stays updated and ready for your online exams without unnecessary stress.