The Xbox Console Companion app is a convenient tool for Windows 11 users who want to connect with their Xbox console, stream games, and manage their Xbox account on PC. However, sometimes the app may stop working or fail to launch properly. This can be frustrating, especially if you rely on it for gaming and social features.
Fortunately, fixing the Xbox Console Companion app on Windows 11 is often straightforward. There are several simple troubleshooting steps you can try before moving on to more advanced solutions.
This guide will walk you through each step in a clear and easy-to-understand way. You don’t need to be a tech expert to follow along.
By the end, you should be able to get your Xbox Console Companion app working smoothly again.
Quick Note Before You Start
Before diving into troubleshooting, make sure you have a stable internet connection. The Xbox Console Companion app requires internet access to sign in and sync your data.
Also, check that your Windows 11 system is up to date. Updates often include bug fixes that can resolve app issues.
Lastly, ensure you are signed in with the correct Microsoft account linked to your Xbox profile.
Step 1: Restart the Xbox Console Companion App
Sometimes, the app might simply freeze or encounter a temporary glitch. Restarting the app can clear minor issues.
- Close the Xbox Console Companion app completely. You can do this by clicking the “X” in the top-right corner or right-clicking the app icon in the taskbar and selecting “Close window.”
- Open the Task Manager by pressing
Ctrl + Shift + Esc. - In the “Processes” tab, look for any Xbox Console Companion background processes. If you find any, select them and click “End Task.”
- Now, launch the Xbox Console Companion app again from the Start menu.
Restarting closes all running app processes, which can fix small software hiccups.
Step 2: Check for Windows and App Updates
Running the latest version of Windows 11 and the Xbox Console Companion app ensures you have the newest features and bug fixes.
Check Windows Updates
- Click the Start button and select Settings.
- Go to Windows Update on the left sidebar.
- Click Check for updates. If updates are available, download and install them.
- Restart your computer if prompted.
Update Xbox Console Companion App
- Open the Microsoft Store from the Start menu.
- Click on the three-dot menu in the upper-right corner and select Downloads and updates.
- Select Get updates to refresh and update all installed apps, including Xbox Console Companion.
Updating fixes compatibility problems and improves app stability.
Step 3: Reset the Xbox Console Companion App
If the app still won’t work, resetting it can clear corrupted data or settings causing the problem.
- Open Settings and go to Apps > Installed apps (or Apps & features).
- Find Xbox Console Companion in the list and click the three dots next to it.
- Select Advanced options.
- Scroll down and click Reset. Confirm if prompted.
- After resetting, try launching the app again.
Resetting removes app data but keeps the app installed, often resolving deep app issues.
Step 4: Reinstall the Xbox Console Companion App
If resetting didn’t help, uninstalling and reinstalling the app can fix more persistent problems.
- Open Settings > Apps > Installed apps.
- Locate Xbox Console Companion, click the three dots, and choose Uninstall.
- Confirm the uninstallation.
- After removal, open the Microsoft Store.
- Search for “Xbox Console Companion” and click Install to download the latest version.
- Once installed, launch the app and sign in again.
This process ensures you have a clean installation free from previous errors.
Step 5: Run Windows Store Apps Troubleshooter
Windows includes a built-in troubleshooter to automatically detect and fix problems with Microsoft Store apps like Xbox Console Companion.
- Open Settings and go to System > Troubleshoot > Other troubleshooters.
- Scroll down to find Windows Store Apps and click Run.
- Follow the on-screen instructions to complete the troubleshooting process.
This tool can fix common issues without needing manual intervention.
Step 6: Check Xbox Services and Permissions
The Xbox Console Companion app relies on certain Windows services and permissions. If these are disabled or blocked, the app may not work.
- Press
Win + R, typeservices.msc, and press Enter. - Locate Xbox Live Auth Manager, Xbox Live Networking Service, and Xbox Accessory Management Service.
- For each service, right-click and select Properties.
- Set the “Startup type” to Automatic and click Start if the service is stopped.
- Click Apply and OK.
- Restart your computer and try opening the Xbox Console Companion app again.
Ensuring these services run is essential because they handle Xbox account authentication and networking features.
Alternative Method: Use the New Xbox App
Microsoft has introduced a new Xbox app that replaces the Xbox Console Companion for many users. It offers better performance and updated features.
If you continue to have trouble, consider:
- Searching for the Xbox app in the Microsoft Store.
- Installing and using this newer app instead.
- Many users find it more reliable on Windows 11.
Frequently Asked Questions (FAQs)
Why won’t my Xbox Console Companion app open on Windows 11?
This could be due to corrupted app files, outdated software, or disabled Xbox services. Following the troubleshooting steps above usually fixes it.
Do I need an Xbox console to use the Xbox Console Companion app?
No, the app lets you manage your Xbox account, chat with friends, and stream games if you have an Xbox console, but some features work without a console.
Will resetting the app delete my Xbox account?
No, resetting only clears the app data on your PC. Your Xbox account information is stored online and remains safe.
Is the Xbox Console Companion app still supported on Windows 11?
It is supported but Microsoft is encouraging users to switch to the new Xbox app for a better experience.
Can I use Xbox Console Companion without internet?
The app requires internet connectivity to sign in and sync your data. Some offline features might be limited.
When Nothing Works
If none of the above solutions fix your problem, consider these last options:
- Contact Microsoft Support: Visit the official Xbox Support website for personalized help.
- Create a new Windows user profile: Sometimes, user account corruption causes app issues. Creating a new profile can help isolate the problem.
- Perform a system restore: If the app stopped working recently, restoring your PC to an earlier point may fix it.
- Consider reinstalling Windows: As a final resort, a clean Windows installation can resolve deep system conflicts.
Conclusion
The Xbox Console Companion app is a valuable tool for Windows 11 gamers, and most issues can be resolved with simple troubleshooting steps. Always start by restarting the app and checking for updates, then move on to resetting or reinstalling if needed.
Remember to verify that Xbox-related Windows services are running and consider switching to the new Xbox app for improved stability. If problems persist, official Microsoft support and advanced system tools are your next best options.
By following this guide, you can get back to enjoying your Xbox experience on Windows 11 without hassle.