If you are experiencing Hulu Error Code 2-975-998 on your Windows 11 device, you are not alone. This error often disrupts streaming and can be frustrating. Fortunately, there are several straightforward ways to fix it.
This article will guide you through easy and detailed steps to resolve this issue. Each step is explained clearly to help even beginners troubleshoot with confidence.
Follow the instructions carefully, starting from the simplest solutions and moving towards more advanced fixes only if needed. This approach saves time and effort.
By the end, you should have your Hulu app running smoothly without encountering the error again.
Quick Note: Before You Begin
- Make sure your Windows 11 system is updated to the latest version.
- Check your internet connection – a stable connection is crucial for streaming.
- Confirm that your Hulu app is updated to the latest version from the Microsoft Store.
- Restart your device before starting the troubleshooting to clear temporary glitches.
Step 1: Restart Hulu and Your Computer
Sometimes, the error is caused by temporary software glitches. Restarting the Hulu app and your computer can clear these minor issues.
- Close the Hulu app completely. Make sure it is not running in the background by checking the Task Manager (
Ctrl + Shift + Esc). - Restart your Windows 11 computer by clicking the Start menu, selecting Power, and then Restart.
- After rebooting, open Hulu again and try streaming.
This simple step resolves many basic errors by resetting the app’s temporary data and system background processes.
Step 2: Check Your Internet Connection
Hulu streams video content, so a stable and fast internet connection is necessary. Slow or unstable connections can trigger error codes.
- Run a speed test using a website like Speedtest.net. Hulu recommends a minimum download speed of 3 Mbps for standard definition and 8 Mbps for HD streaming.
- If your internet speed is slow, try the following:
- Move closer to your Wi-Fi router or connect via Ethernet cable for a more stable connection.
- Restart your modem and router by unplugging them from power for 30 seconds and plugging them back in.
- Disconnect other devices using the internet to reduce bandwidth usage.
- Once your connection is stable and fast enough, try streaming Hulu again.
Step 3: Clear Hulu App Cache and Data
Cached data or corrupted files in the Hulu app can cause errors. Clearing cache and app data can fix this.
- Click the Start button and open Settings (
Windows + I). - Go to Apps > Installed apps and find Hulu in the list.
- Click the three dots next to Hulu and select Advanced options.
- Scroll down and click Reset. This will clear the app’s cache and data but will not uninstall the app.
- Open Hulu again and sign in if prompted.
Resetting the app removes corrupted data that may cause the error while keeping the app installed and ready to use.
Step 4: Update or Reinstall Hulu App
An outdated or corrupted Hulu app version can lead to error code 2-975-998. Ensuring you have the latest version can solve compatibility issues.
- Open Microsoft Store from the Start menu.
- Click on your profile icon and select Downloads and updates.
- Click Get updates to update all apps, including Hulu.
- If updating doesn’t help, uninstall Hulu by right-clicking the app in the Start menu and selecting Uninstall.
- After uninstalling, reinstall Hulu from the Microsoft Store.
This process ensures you have a fresh and updated app, eliminating errors caused by software bugs or incomplete installations.
Step 5: Check Windows Firewall and Antivirus Settings
Sometimes, Windows Firewall or third-party antivirus programs block Hulu from connecting to the internet properly. You may need to allow Hulu through these security settings.
- Open the Start menu and type Windows Defender Firewall, then open it.
- Click Allow an app or feature through Windows Defender Firewall in the sidebar.
- Find Hulu in the list. If it is not listed, click Allow another app… and browse to add Hulu.
- Make sure both Private and Public checkboxes are checked for Hulu.
- Click OK and restart Hulu.
- If you have third-party antivirus software, check its settings and add Hulu as an exception or temporarily disable it to test if it’s causing the error.
Allowing Hulu through your firewall and antivirus ensures the app can communicate with Hulu servers without interruptions.
Step 6: Use the Windows Store Apps Troubleshooter
Windows 11 includes a built-in troubleshooter for apps installed from the Microsoft Store. This tool can detect and fix common issues automatically.
- Open Settings (
Windows + I). - Navigate to System > Troubleshoot > Other troubleshooters.
- Find Windows Store Apps in the list and click Run.
- Wait for the troubleshooter to scan your system and follow any on-screen instructions.
- Once complete, restart your computer and try Hulu again.
This is a simple way to detect app-specific issues without manually searching for the problem.
Alternative Method: Use Hulu in a Web Browser
If the app continues to show error 2-975-998, you can try streaming Hulu via a supported web browser as a temporary workaround.
- Open Microsoft Edge, Google Chrome, or Firefox on your Windows 11 device.
- Go to hulu.com and log in with your credentials.
- Try streaming your content directly from the browser.
This method avoids app-related issues and can help you continue watching while troubleshooting the app problem.
Frequently Asked Questions (FAQs)
What causes Hulu error code 2-975-998 on Windows 11?
This error usually indicates a problem with the Hulu app’s connection to the Hulu servers, corrupted cache or data, network issues, or interference from firewall or antivirus software.
Will uninstalling and reinstalling Hulu delete my account?
No. Your Hulu account information is stored on Hulu’s servers, not on your device. Uninstalling the app will not affect your subscription or account data.
Do I need a fast internet connection to avoid this error?
Yes, a stable and reasonably fast internet connection is essential for smooth streaming and to prevent errors like this one.
Is this error common only on Windows 11?
While it can happen on multiple platforms, this specific troubleshooting guide focuses on Windows 11 where certain app or system settings might cause the error.
Can I contact Hulu support for help with this error?
Yes, if none of the troubleshooting steps work, contacting Hulu support is a good next step for personalized assistance.
When Nothing Works
If you have tried all the steps above and the error persists, consider the following final options:
- Contact Hulu Support: Visit help.hulu.com to submit a support ticket or chat with an agent.
- Check for Windows Updates: Sometimes, installing the latest Windows updates can fix compatibility issues.
- Create a New Windows User Profile: Occasionally, user profile corruption can cause app errors. Creating a new profile may help isolate the problem.
- Wait and Try Later: Sometimes server-side issues on Hulu’s end cause errors. Waiting a few hours before trying again can help.
Conclusion
Hulu Error Code 2-975-998 on Windows 11 can be frustrating, but most users can fix it by following simple troubleshooting steps. Starting with restarting your app and computer, checking your internet connection, clearing app cache, and updating or reinstalling Hulu often resolves the problem.
Remember to check your firewall and antivirus settings and use the built-in Windows troubleshooter if needed. If the app still misbehaves, streaming via a web browser is a good fallback option.
Following this step-by-step guide will help you enjoy your favorite Hulu content without interruptions. If problems persist, don’t hesitate to reach out to Hulu support for further assistance.