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How to Fix Xbox One Controller Runtime Error on Windows 11: Complete Troubleshooting Steps

If you are experiencing a runtime error with your Xbox One controller on Windows 11, it can interrupt your gaming experience. This guide will help you troubleshoot the issue step-by-step. No technical knowledge is required, and the instructions are simple to follow.

Xbox One controllers usually work smoothly with Windows 11, but sometimes errors occur due to software or driver conflicts. Fixing these issues involves checking basic connections and updating software.

By following this guide, you will learn how to identify common causes and apply effective solutions. Whether you use a wired or wireless controller, these steps will help you get back to gaming quickly.

Let’s begin by covering some quick notes before jumping into detailed troubleshooting.

Quick Note: Prerequisites and Basic Checks

  • Check the USB cable or wireless adapter: Make sure the cable is not damaged and is properly connected. For wireless users, ensure your Xbox Wireless Adapter is plugged in correctly.
  • Verify controller battery level: If you use batteries, low power can cause connection issues leading to runtime errors.
  • Restart your PC: Sometimes, a simple restart can fix temporary glitches.
  • Ensure Windows 11 is updated: Updates often include fixes for hardware compatibility.

Step 1: Reconnect Your Controller

Disconnect your Xbox One controller from the PC completely. If you use a USB cable, unplug it from both the controller and the PC. For wireless controllers, turn off the controller by holding the Xbox button until it powers off.

Wait about 10 seconds, then reconnect the controller. This simple step can refresh the connection and eliminate minor errors.

Step 2: Update Xbox Controller Drivers

Outdated drivers are a common cause of runtime errors. Windows 11 usually updates drivers automatically, but you can manually check to be sure.

  1. Press Win + X and select Device Manager.
  2. Expand the Xbox Peripherals or Human Interface Devices section.
  3. Right-click on your Xbox One controller and select Update driver.
  4. Choose Search automatically for drivers. Windows will find and install any updates.

Updating drivers ensures your controller communicates properly with the system.

Step 3: Run the Windows Troubleshooter

Windows 11 has a built-in troubleshooter that can detect and fix device problems automatically.

  1. Open Settings by pressing Win + I.
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Bluetooth (if using wireless) or Hardware and Devices and click Run.
  4. Follow the on-screen instructions to complete the process.

This tool can fix common configuration issues causing runtime errors.

Step 4: Reinstall Xbox One Controller Drivers

If updating the drivers did not help, try reinstalling them completely.

  1. Open Device Manager again.
  2. Right-click your Xbox One controller and select Uninstall device.
  3. Confirm the action.
  4. Disconnect the controller and restart your PC.
  5. Reconnect the controller. Windows will detect the device and reinstall the drivers automatically.

Reinstalling drivers clears corrupted files that may cause runtime errors.

Step 5: Check for Windows Updates

Keeping Windows 11 updated ensures compatibility with hardware like the Xbox One controller.

  1. Open Settings (Win + I).
  2. Go to Windows Update.
  3. Click Check for updates and install any available updates.
  4. Restart your PC if prompted.

Sometimes Microsoft releases patches that fix device errors.

Step 6: Use Xbox Accessories App

The Xbox Accessories app is useful for managing and updating your controller’s firmware.

  • Download the app from the Microsoft Store if you don’t have it.
  • Open the app and connect your controller.
  • Check if a firmware update is available and install it.

Firmware updates often fix bugs that cause runtime errors.

Alternative Methods and Advanced Options

If the above steps do not solve the problem, consider these options:

  • Try a different USB port or cable: Faulty ports or cables can cause connection issues.
  • Test the controller on another PC: This helps identify if the problem is with the controller or your system.
  • Disable conflicting software: Some third-party programs or overlays may interfere with controller drivers.
  • Reset Windows USB controllers: In Device Manager, expand Universal Serial Bus controllers, right-click each USB Root Hub and select Uninstall device. Restart your PC to reinstall them automatically.

Frequently Asked Questions (FAQs)

Why does my Xbox One controller show a runtime error on Windows 11?

Runtime errors typically occur due to outdated or corrupted drivers, software conflicts, or hardware connection issues.

Can I use a Bluetooth Xbox One controller with Windows 11?

Yes, if your controller supports Bluetooth, you can connect it wirelessly. Make sure Bluetooth is enabled on your PC and the controller is paired correctly.

Will reinstalling Windows fix the runtime error?

Reinstalling Windows is a last resort and usually unnecessary. Most runtime errors can be fixed with driver updates and troubleshooting steps explained above.

Is the Xbox Accessories app required for my controller?

The app is not mandatory but helpful for updating controller firmware and customizing button mapping.

What if my controller works on another PC but not on my Windows 11?

This suggests the issue lies with your PC’s software or drivers. Focus on updating Windows, drivers, or resetting USB controllers.

When Nothing Works

If you have tried all the troubleshooting steps and still face runtime errors, consider these final options:

  • Contact Xbox Support: Visit the official Xbox support for help specific to your hardware.
  • Check Microsoft Community Forums: Other users may have similar issues with solutions posted.
  • Consider hardware repair or replacement: If your controller is faulty, repairing or replacing it may be necessary.

Conclusion

Runtime errors with Xbox One controllers on Windows 11 can be frustrating but are usually fixable. Start with simple checks like reconnecting the controller and updating drivers. Use Windows troubleshooters and the Xbox Accessories app to help resolve deeper issues.

Keeping your system and controller firmware updated ensures smooth performance. If problems persist, advanced steps like reinstalling drivers or resetting USB controllers can help. Always remember official support channels are available if needed.

By following these detailed steps, you can enjoy uninterrupted gaming with your Xbox One controller on Windows 11.

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