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How to Fix Xbox Error 0x97e107df on Windows 11: Step-by-Step Solutions

Experiencing Xbox error 0x97e107df on your Windows 11 PC can be frustrating, especially when you want to enjoy your games without interruptions. This error often relates to issues with the Xbox app or connectivity problems. Fortunately, there are several straightforward ways to fix it.

In this guide, we will walk you through simple, step-by-step solutions to help resolve the error. Each step is explained clearly, so even if you’re not very tech-savvy, you can follow along easily.

By the end of this article, you should be able to fix the error and get back to your gaming experience smoothly. Let’s begin with some quick checks before diving into the solutions.

These methods apply specifically to Windows 11 but may also help on other recent Windows versions.

Quick Note: Prerequisites and Initial Checks

Before starting with detailed troubleshooting, there are a few quick things to verify. These help rule out simple causes and save time.

  • Check your internet connection: A stable internet connection is essential since the Xbox app requires this to communicate with Xbox services.
  • Restart your PC: Sometimes, simply restarting Windows 11 can clear temporary glitches causing the error.
  • Update Windows 11: Ensure your system is up to date. Microsoft often releases fixes that improve app stability.
  • Sign in to Xbox app: Make sure you are signed in with your correct Xbox account credentials.
  • Check Xbox Live service status: Visit the official Xbox status page to see if there are ongoing outages that may impact functionality.

Step 1: Reset the Xbox App

Resetting the Xbox app can fix corrupted data or settings causing the error. This process clears the app’s cache and resets it to default, which often resolves issues.

  1. Click the Start button and select Settings (gear icon).
  2. Go to Apps > Installed apps (or Apps & Features).
  3. Scroll down to find the Xbox app in the list.
  4. Click the three-dot menu next to the Xbox app and select Advanced options.
  5. Scroll down and click the Reset button.
  6. A warning will appear that the app’s data will be deleted — confirm by clicking Reset.

After the reset is complete, open the Xbox app again and sign in. This often clears error 0x97e107df by fixing app-level issues.

Step 2: Run Windows Store Apps Troubleshooter

Because the Xbox app is a Microsoft Store app, using the built-in troubleshooter can detect and fix problems automatically.

  1. Open Settings and go to System > Troubleshoot > Other troubleshooters.
  2. Scroll down to find Windows Store Apps.
  3. Click Run next to this troubleshooter.
  4. Follow the on-screen instructions to let Windows identify and fix any issues.

This tool is useful because it targets common app permission and update problems, which might be causing the error code.

Step 3: Check Your Date and Time Settings

An incorrect date or time can cause authentication errors with Xbox services. Ensuring these settings are accurate helps maintain proper communication between your PC and Xbox servers.

  1. Open Settings and select Time & language.
  2. Click on Date & time.
  3. Make sure Set time automatically and Set time zone automatically are both turned on.
  4. If they are on but the time is still incorrect, turn them off, then manually correct the date and time.

After adjusting, restart your PC and try launching the Xbox app again.

Step 4: Reinstall the Xbox App

If resetting does not work, reinstalling the Xbox app can replace any missing or corrupted files. This is a thorough way to refresh the app installation.

  1. Open Settings > Apps > Installed apps.
  2. Find the Xbox app, click the three dots, and select Uninstall.
  3. Confirm the uninstall and wait for the process to complete.
  4. Open the Microsoft Store app.
  5. Search for “Xbox” in the Store search bar.
  6. Click Get or Install to reinstall the Xbox app.

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  7. Once installed, open the app and sign in.

This step ensures you have the latest version and a clean installation free from any corrupt files.

Step 5: Update Xbox Services via PowerShell

If the Xbox app still shows the error, some Xbox-related services might be outdated or malfunctioning. You can update these services through Windows PowerShell.

Warning: Be careful when running commands in PowerShell. Follow instructions exactly.

  1. Press Windows + X and select Windows Terminal (Admin) or Windows PowerShell (Admin).
  2. Copy and paste the following command, then press Enter:
Get-AppxPackage *xboxapp* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

This command re-registers the Xbox app package, which fixes deeper problems with the app’s installation.

Alternative Method: Use Xbox Console Companion

If the Xbox app continues to fail, consider using the Xbox Console Companion app, which performs many similar functions and might bypass the error.

You can download it from the Microsoft Store, sign in with your Xbox account, and access your games and services.

FAQs

What causes Xbox error 0x97e107df on Windows 11?

This error usually occurs due to corrupted app files, outdated app versions, connectivity issues, or misconfigured system settings like date and time.

Will resetting the Xbox app delete my games or data?

No, resetting only clears the app’s cache and settings. Your games and saved data tied to your Xbox account remain safe.

Do I need to update Windows 11 to fix this error?

While not always necessary, keeping Windows up to date can prevent compatibility problems and bugs that cause errors.

Can antivirus software cause this error?

Sometimes, antivirus or firewall settings may block Xbox app connectivity. Temporarily disabling them to test can help identify this issue.

Is this error related to Xbox Live service outages?

Yes, if Xbox Live is down, the app may show this error. Always check the official Xbox status page for service updates.

When Nothing Works

If you have tried all the above steps and still face error 0x97e107df, here are some final recommendations:

  • Contact Microsoft Support: Visit the official Microsoft Xbox support page for personalized help.
  • Create a new Windows user account: Sometimes user profile corruption causes issues. Testing on a new profile can help isolate the problem.
  • Perform a system restore: If the problem started recently, restoring your PC to an earlier point may fix it.
  • Reset or reinstall Windows 11: As a last resort, reinstalling Windows can resolve deep system conflicts that affect apps.

Conclusion

Xbox error 0x97e107df on Windows 11 can disrupt your gaming experience, but it is usually fixable with simple steps. Start by checking your internet and system settings, then reset or reinstall the Xbox app. Using Windows troubleshooters and PowerShell commands can address more complex issues.

Remember to keep your system and apps up to date, and don’t hesitate to reach out to official Microsoft support when needed. Following these detailed steps should help you get back to gaming without further interruptions.

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