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How to Fix Xbox Error Code 0x800c000b on Windows 11: Step-by-Step Solutions

If you are encountering Xbox error code 0x800c000b on your Windows 11 device, it can be frustrating. This error usually appears when trying to sign in or access Xbox services. Fortunately, there are several straightforward ways to resolve this problem.

This article will guide you through simple, step-by-step solutions to fix the error. Each method is explained clearly, so even if you are new to Windows troubleshooting, you can follow along with ease.

By the end, you should be able to enjoy your Xbox apps and games without interruptions. Let’s begin with some quick checks before diving into detailed fixes.

Understanding why this error occurs will help you prevent it in the future as well.

Quick Note: Prerequisites and Basic Checks

  • Check your internet connection: A stable internet connection is essential for Xbox services. Try opening a webpage to verify your connection is working.
  • Ensure Windows 11 is updated: Running the latest updates helps avoid compatibility issues.
  • Sign in with the correct Microsoft account: Make sure you are using the right account linked to your Xbox profile.
  • Restart your PC: Sometimes, a simple restart can clear temporary glitches causing the error.

Step 1: Run the Windows Store Apps Troubleshooter

This error can occur if the Xbox app or Microsoft Store has issues. Windows 11 has a built-in troubleshooter for apps that can automatically detect and fix common problems.

To run the troubleshooter:

  1. Click on the Start button and select Settings.
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps in the list and click Run.
  4. Follow the on-screen instructions to complete the process.

This tool checks for common issues with Xbox and Store apps and attempts to fix them automatically.

Step 2: Reset the Xbox App

Resetting an app clears its cache and data, which can fix errors related to corrupted files. Your installed games and account won’t be deleted.

Here’s how to reset the Xbox app:

  1. Open Settings and navigate to Apps > Installed apps.
  2. Scroll down and locate the Xbox app.
  3. Click the three-dot menu next to it and select Advanced options.
  4. Scroll down and press the Reset button.
  5. Confirm the reset and wait for it to finish.

After resetting, open the Xbox app again and try signing in or accessing services.

Step 3: Check Date and Time Settings

Incorrect date and time settings can cause authentication errors with Xbox services. It’s important that your device’s clock is accurate.

To fix this:

  1. Open Settings and go to Time & language > Date & time.
  2. Make sure Set time automatically and Set time zone automatically are both turned on.
  3. If needed, click on Sync now to update your clock immediately.

This ensures your system and Xbox servers are synchronized, preventing sign-in issues.

Step 4: Clear Microsoft Store Cache

The Microsoft Store cache can sometimes become corrupted and cause errors with apps like Xbox. Clearing it is a simple process.

To clear the Store cache:

  1. Press Win + R to open the Run dialog.
  2. Type wsreset.exe and press Enter.
  3. A blank Command Prompt window will appear; wait a few moments while the cache clears.
  4. The Microsoft Store will open automatically once the process completes.

Try using the Xbox app again after this step to see if the problem is resolved.

Step 5: Sign Out and Sign Back Into Microsoft Account

Sometimes, refreshing your Microsoft account session can fix authentication errors. Signing out and back in can clear session conflicts.

Follow these steps:

  1. Open the Xbox app.
  2. Click on your profile icon and select Sign out.
  3. Close the app completely.
  4. Reopen the Xbox app and sign in with your Microsoft account credentials.

This simple process can re-establish a clean connection to Xbox services.

Step 6: Update Xbox and Microsoft Store Apps

Running outdated versions of apps can cause compatibility errors. Keeping your Xbox and Store apps updated ensures you have the latest fixes.

To update apps:

  1. Open the Microsoft Store app.
  2. Click on the three-dot menu at the top right and select Downloads and updates.
  3. Click Get updates to check for available updates.
  4. If updates are available for Xbox or related apps, install them.

After updating, restart your PC and try using the Xbox app again.

Alternative Method: Use Windows PowerShell to Re-register Xbox Apps

If the above steps don’t work, you can try re-registering Xbox apps using Windows PowerShell. This can fix deeper app registration issues.

To do this:

  1. Right-click the Start button and select Windows Terminal (Admin) or Windows PowerShell (Admin).
  2. Copy and paste the following command and press Enter:
Get-AppxPackage *xboxapp* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Wait for the command to finish processing. Then restart your PC and check the Xbox app.

FAQs

What causes Xbox error code 0x800c000b on Windows 11?

This error often results from network connectivity issues, corrupted app data, incorrect system settings, or outdated Xbox/Microsoft Store apps.

Can I fix this error without reinstalling Windows?

Yes, most cases can be resolved using the troubleshooting steps listed above without needing to reinstall Windows.

Will resetting the Xbox app delete my games or progress?

No, resetting the app only clears cache and temporary files. Your games and progress saved in the cloud remain safe.

How do I know if the Xbox servers are down?

You can check the official Xbox Status page online to verify if there are any ongoing outages affecting services.

Is it safe to run PowerShell commands to fix this issue?

Yes, the provided command is safe and only re-registers Xbox app packages. However, ensure you enter it exactly as shown.

When Nothing Works

If you have tried all the above steps and still face the error, consider these final options:

  • Contact Xbox Support: Visit the official Xbox Support website for personalized help.
  • Create a new Windows user account: Sometimes user profiles get corrupted. Testing with a new account can isolate the issue.
  • Perform a Windows System Restore: Restore your PC to a previous point when Xbox apps were working correctly.
  • Reset or reinstall Windows: As a last resort, resetting Windows can fix deep system problems but should be done only if necessary.

Conclusion

Xbox error code 0x800c000b on Windows 11 is usually fixable with simple troubleshooting steps. Starting with basic checks like internet connection and system updates helps eliminate common causes. Resetting the Xbox app and clearing caches often resolve corrupted data issues.

Adjusting date and time settings and ensuring apps are updated keep your system in sync with Xbox services. For more persistent problems, re-registering apps via PowerShell can repair deeper faults.

Remember, if problems persist, official Xbox support and more advanced Windows recovery options are available. Following these steps carefully will get you back to enjoying your Xbox games and apps smoothly.

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