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How to Fix Microsoft Teams Error Max_Reload_Exceeded on Windows 11: Step-by-Step Solutions

If you are encountering the Max_Reload_Exceeded error while using Microsoft Teams on Windows 11, don’t worry. This issue can be frustrating, but it is usually fixable with a few simple steps. Microsoft Teams might stop working properly due to this error, affecting your ability to communicate efficiently.

In this article, we will guide you through some easy-to-follow solutions to resolve this problem. Each step is explained in detail, so even if you are not very tech-savvy, you can fix it yourself.

Before diving into the solutions, it’s important to understand that the Max_Reload_Exceeded error often occurs because of corrupted cache files or problems with the app’s data. Fixing these usually helps restore Teams to normal functionality.

Let’s get started with some quick checks and prerequisites before we move on to the detailed fixes.

Quick Note: Prerequisites and Initial Checks

  • Ensure your Windows 11 is updated: Sometimes, app issues happen because the operating system is outdated. Go to Settings > Windows Update and install any updates available.
  • Check your internet connection: A poor or unstable internet connection can cause Teams to malfunction. Make sure you have a stable network before proceeding.
  • Restart your computer: This simple step can solve many temporary glitches. Restarting clears temporary data and refreshes system resources.
  • Verify Microsoft Teams server status: Visit the official Microsoft 365 status page to check if there are known outages affecting Teams.

Step 1: Clear Microsoft Teams Cache

Microsoft Teams stores cache files to speed up loading, but sometimes these files become corrupted and cause errors like Max_Reload_Exceeded. Clearing the cache often fixes this issue.

  1. Completely close Microsoft Teams:
    • Right-click the Teams icon in the taskbar and select Quit.
    • If the icon is not visible, press Ctrl + Shift + Esc to open Task Manager.
    • Find any running Microsoft Teams processes, select them, and click End Task.
  2. Press Windows + R to open the Run dialog box.
  3. Type %appdata%MicrosoftTeams and press Enter.
  4. In the folder that opens, select and delete all files and folders except for the Local Storage folder.
  5. Restart Microsoft Teams and check if the error is resolved.

Why this helps: Removing corrupted cache files forces Teams to recreate fresh data, which often fixes loading errors.

Step 2: Reset Microsoft Teams Using Windows Settings

If clearing the cache doesn’t work, resetting the app can help. Resetting restores Teams to its default state without removing your files.

  1. Open Settings by pressing Windows + I.
  2. Go to Apps > Installed apps (or Apps > Apps & features).
  3. Scroll down and find Microsoft Teams in the list.
  4. Click the three dots next to Teams and select Advanced options.
  5. Scroll down and click the Reset button.
  6. Confirm the reset, then restart your computer.
  7. Open Teams and check if the error persists.

Why this helps: Resetting clears the app’s settings and temporary data, which can resolve persistent errors without a full reinstall.

Step 3: Reinstall Microsoft Teams

If the above steps fail, reinstalling Teams is a reliable way to fix deeper issues.

  1. Press Windows + I to open Settings.
  2. Navigate to Apps > Installed apps.
  3. Find Microsoft Teams, click the three dots, and select Uninstall.
  4. Follow the prompts to completely remove Teams from your PC.
  5. Open your web browser and go to the official Microsoft Teams download page: Microsoft Teams Download.
  6. Download and install the latest version.
  7. Launch Teams and sign in again.

Why this helps: Reinstalling ensures you have the latest version and removes any corrupted files that might be causing the error.

Step 4: Check for Conflicting Software and Network Issues

Sometimes, other software or network settings can interfere with Teams.

  • Temporarily disable your firewall or antivirus: These can block certain Teams functions. Disable them briefly and test if Teams works.
  • Switch to a different network: Try connecting to another Wi-Fi or use a mobile hotspot.
  • Run the Windows Network Troubleshooter: Go to Settings > Network & Internet > Network troubleshooter and follow the prompts.

If Teams works fine after these checks, adjust your security software settings or contact your network administrator.

Frequently Asked Questions (FAQs)

What does the Max_Reload_Exceeded error mean in Microsoft Teams?

This error indicates that Teams has attempted to reload too many times without success. It usually relates to corrupted cache or app data.

Will clearing the cache delete my chats and files?

No. Clearing the cache only removes temporary data. Your chats, files, and account information remain safe on Microsoft’s servers.

Can I fix this error without uninstalling Teams?

Yes, often clearing the cache or resetting the app solves the problem without needing a full reinstall.

Why does this error happen more on Windows 11?

Windows 11 is still relatively new, and some app compatibility issues or system updates can cause errors. Keeping your OS and apps updated helps prevent problems.

Is there a way to prevent this error in the future?

Regularly updating Teams and Windows, avoiding abrupt shutdowns, and clearing cache occasionally can reduce the chance of this error.

When Nothing Works

If none of the above solutions resolve the Max_Reload_Exceeded error, consider these final options:

  • Contact Microsoft Support: Visit the official Microsoft Teams Support page for professional help.
  • Use Teams Web Version: Access Teams through your web browser at https://teams.microsoft.com as a temporary workaround.
  • Create a new Windows user profile: Sometimes user-specific settings cause issues. Setting up a new profile can help isolate the problem.

Conclusion

The Max_Reload_Exceeded error in Microsoft Teams on Windows 11 is usually caused by corrupted cache or app data conflicts. Starting with simple steps like clearing the cache and resetting the app often solves the problem quickly. If needed, reinstalling Teams or checking your network and security software settings can also help.

Following these step-by-step solutions will get your Teams app running smoothly again, letting you focus on your work without interruptions. Remember to keep your software updated and perform occasional maintenance for the best experience.

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