How to Fix 0x8004005 Error in Windows 8.1 Store: Step-by-Step Solution

Experiencing the 0x8004005 error in the Windows 8.1 Store can be frustrating. This error often prevents you from downloading or updating apps. Fortunately, there are several simple steps you can try to fix this issue.

In this guide, you will find easy-to-follow instructions to resolve the 0x8004005 error. Each step is explained clearly to help even beginners understand the process. Let’s get started and get your Windows Store working smoothly again.

This error may occur due to incorrect system settings, corrupted files, or network problems. Taking time to follow these steps carefully will save you from unnecessary worries.

Remember, fixing this problem is about identifying the cause and applying the right solution. The steps below are arranged from the simplest to the more advanced.

Quick Note Before You Begin

Before diving into the fixes, here are some quick checks to make sure you’re ready:

Make sure your Windows 8.1 system is updated with the latest security patches.
Check your internet connection; a stable connection is required for the Windows Store to work properly.
Ensure your system date and time are correct, as incorrect settings can cause store errors.
Have your Microsoft account login details handy since you may need to sign in again.

Step 1: Run the Windows Store Apps Troubleshooter

Windows 8.1 includes a built-in troubleshooter specifically designed to detect and fix problems with the Store.

Press Windows key + W to open the Search charm.
Type “Troubleshooting” and select it from the results.
Under the System and Security section, click on “Fix problems with Windows Store Apps”.
Click Next and follow the on-screen instructions.

This troubleshooter automatically checks for common issues and applies fixes. Running it first can save time and effort.

Step 2: Reset the Windows Store Cache

Sometimes, the Windows Store cache gets corrupted, causing errors like 0x8004005. Resetting the cache can clear this problem.

Press Windows key + R to open the Run dialog box.
Type wsreset.exe and press Enter.
A blank Command Prompt window will open, and after a few seconds, it will close automatically.
The Windows Store will open afterward.

Resetting the cache removes temporary files that could be blocking the Store from functioning properly.

Step 3: Check and Correct Date and Time Settings

Incorrect date and time on your PC can cause authentication problems with Microsoft servers.

Right-click on the clock in the bottom-right corner of the screen.
Select “Adjust date/time”.
Make sure the time zone is set correctly.
Toggle “Set time automatically” to On.
If it was off, turning it on and syncing the time can resolve store errors.

Step 4: Check Your Internet Connection and Firewall Settings

A stable internet connection is essential for the Windows Store to work without errors. Sometimes firewall or antivirus software can block Store access.

Try opening a website in your browser to confirm your internet is working.
If you are on Wi-Fi, try restarting your router.
Temporarily disable your firewall or antivirus software and check if the Store works.
If disabling the firewall fixes the issue, add the Windows Store as an exception in your firewall settings.

Blocking the Store’s connection can cause errors like 0x8004005, so this step helps rule out network-related problems.

Step 5: Re-register the Windows Store App

Re-registering the Store app can fix corrupted or missing files related to it. This step uses a Windows PowerShell command.

Press Windows key + X and select “Windows PowerShell (Admin)”.
If prompted by User Account Control, click Yes.
Copy and paste the following command into PowerShell and press Enter:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

This command re-registers all built-in apps, including the Windows Store, repairing any broken files.

Alternative Method: Create a New User Account

If the error persists, it may be due to a corrupted user profile. Creating a new user account helps check this.

Press Windows key + I to open Settings.
Go to Accounts > Other accounts.
Click Add an account.
Follow the instructions to create a new local user account.
Log out of your current account and sign in to the new account.
Try opening the Windows Store again.

If the Store works in the new account, your old user profile may be damaged.

FAQs About the 0x8004005 Error in Windows 8.1 Store

What causes the 0x8004005 error?

This error can be caused by corrupted cache or system files, incorrect date/time settings, network issues, or problems with your user profile.

Is it safe to reset the Windows Store cache?

Yes, resetting the cache only removes temporary files and does not delete your installed apps or settings.

Can antivirus software cause this error?

Yes, some antivirus or firewall settings may block the Windows Store’s connection, which can trigger the error.

Will updating Windows fix this error?

Sometimes. Installing the latest Windows updates can fix bugs and improve system stability, which may resolve the error.

Do I need to be an administrator to perform these steps?

Most steps require administrator access, especially re-registering the Store app using PowerShell.

When Nothing Works

If you have tried all the above steps and the error still appears, consider these final options:

Run the System File Checker by opening Command Prompt as administrator and typing sfc /scannow. This tool scans and repairs corrupted system files.
Perform a Windows Update to ensure all system components are current.
Use the System Restore feature to revert your PC to a point before the error started.
Contact Microsoft Support or visit the official Microsoft Support website for expert help.

Conclusion

The 0x8004005 error in the Windows 8.1 Store can disrupt your app experience, but with patience and the right steps, it can be fixed. Start with simple solutions like running the troubleshooter and resetting the cache. Then check your system settings and network setup. If needed, re-register the Store app or create a new user account.

Following this guide will help you troubleshoot effectively and get back to using the Windows Store without hassle. Remember, when in doubt, using official tools and support channels ensures your system remains safe and secure.