Experiencing no ringtone sound on your Lumia 635 can be frustrating, especially when you miss important calls. This guide will help you resolve the issue step-by-step with simple instructions. You don’t need to be tech-savvy to follow along.
Each step focuses on basic checks and adjustments you can make directly on your device or through Windows 11 settings. We’ll start with easy solutions and progress to more advanced options if necessary.
By the end of this guide, you should have your ringtone sound working again, helping you stay connected without missing any calls. Let’s get started.
Before diving in, make sure your phone and PC are connected properly and ready for troubleshooting.
Quick Note: Prerequisites and Initial Checks
- Check Volume Levels: Ensure your Lumia 635 volume is turned up and not muted.
- Verify Silent Mode: Confirm the phone isn’t in silent or “Do Not Disturb” mode.
- Restart Your Device: Sometimes a simple reboot can fix sound issues.
- Check Bluetooth Connections: Make sure your phone isn’t connected to a Bluetooth audio device that’s redirecting sound away from speakers.
Step 1: Adjust Sound Settings on Lumia 635
Start by checking your phone’s sound settings. On your Lumia 635, swipe down from the top of the screen to open the Action Center.
- Look for the Volume icon and make sure it’s not muted or set too low.
- If the phone is on silent or vibrate mode, tap the icon to switch it back to normal sound mode.
- Go to Settings > Ringtones + Sounds and select a ringtone to test if the phone plays sound.
This step is crucial because if the volume is low or the phone is silenced, no ringtone will be heard regardless of other settings.
Step 2: Check Windows 11 Sound Settings
If you use your Lumia 635 with Windows 11 via the “Your Phone” app or other integrations, make sure your PC’s sound settings are not interfering.
- Click the speaker icon on the Windows 11 taskbar.
- Ensure the volume slider is up and not muted.
- Right-click the speaker icon and select Open Sound settings. Verify the correct output device is selected.
Sometimes, Windows 11 may route audio through a different device or mute system sounds, which can affect notifications and ringtone sounds from connected devices.
Step 3: Update Your Lumia 635 and Windows 11
Outdated software can cause unexpected issues with sound and notifications. Keeping your phone and PC updated ensures compatibility and fixes bugs.
- On your Lumia 635, go to Settings > Update & Security > Phone update and check for updates.
- On Windows 11, open Settings > Windows Update and install any available updates.
Updates can include patches that fix audio or connectivity problems, so it’s important to keep both devices current.
Step 4: Reset Sound Settings on Lumia 635
If the above steps didn’t help, try resetting sound settings to default.
- Go to Settings > System > Sound.
- Scroll down and find Advanced sound options.
- Look for any custom sound profiles or settings and choose to reset or restore defaults.
This ensures no custom profiles or changes are muting or blocking ringtone sounds.
Alternative Method: Use the Lumia Troubleshooter App
Microsoft offers built-in troubleshooters that can automatically detect and fix common problems.
- Open the Settings app.
- Navigate to Update & Security > Troubleshoot.
- Select Additional troubleshooters, then find and run the Playing Audio troubleshooter.
This tool will scan your device for sound-related issues and suggest fixes without manual input.
FAQs
Why is my Lumia 635 not ringing even though the volume is up?
It could be due to silent mode being enabled, a Bluetooth device connected that redirects sound, or a software glitch. Check all sound settings and disconnected Bluetooth devices.
Can Windows 11 updates cause ringtone issues on Lumia 635?
Occasionally, updates can introduce bugs, but they usually fix problems. Keeping both devices updated is recommended to avoid compatibility issues.
How do I know if my ringtone file is corrupted?
If the ringtone doesn’t play during the test in sound settings, try changing to a default ringtone. If the default plays fine, your custom ringtone file might be corrupted.
What if my phone’s speaker is damaged?
If no sound plays at all, including media and notifications, the speaker hardware could be faulty. Consider getting the device checked by a professional.
When Nothing Works
If you have tried all the above steps and still face no ringtone sound, it may be time to perform a factory reset on your Lumia 635. Before doing this, back up all important data as a reset will erase everything.
To reset:
- Go to Settings > System > About.
- Select Reset your phone and follow the on-screen instructions.
If the problem persists after a reset, contact Microsoft Support or visit an authorized service center for further assistance.
Conclusion
Fixing no ringtone sound on your Lumia 635 in Windows 11 can be simple if you follow the steps carefully. Begin with basic volume and silent mode checks, then move on to adjusting sound settings and updating your devices. Using the built-in troubleshooter or resetting sound settings can resolve more stubborn issues.
Remember to back up your data before performing resets and seek professional help if hardware problems are suspected. With patience and careful troubleshooting, your ringtone sound should be restored, ensuring you never miss an important call again.