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How to Fix Xbox One Error 0x80070102 on Windows 11: Step-by-Step Solutions

If you own an Xbox One and use it on Windows 11, you might encounter the error code 0x80070102. This error can interrupt your gaming experience and cause frustration. Fortunately, fixing this issue is often straightforward.

This article will guide you through simple, step-by-step solutions to resolve the Xbox One error 0x80070102 on Windows 11. No advanced technical skills are required.

Each method is explained clearly, so you can follow along easily and get back to enjoying your games. Let’s begin with some quick notes before diving into the fixes.

By the end, you will understand why the error occurs and how to prevent it in the future.

Quick Note: Prerequisites and Initial Checks

Before starting with the solutions, please ensure the following:

  • Stable Internet Connection: A poor connection can cause update or communication errors.
  • Windows 11 Fully Updated: Sometimes system updates fix compatibility issues.
  • Xbox App and Console Updated: Both devices should have the latest software versions installed.
  • Restart Your Devices: A simple reboot of your PC and Xbox One can clear temporary glitches.

Confirming these basics helps avoid unnecessary troubleshooting steps and can often fix minor issues.

Step 1: Restart Xbox Services on Windows 11

Sometimes, the Xbox services on your Windows PC might not be running correctly, causing the error 0x80070102. Restarting these services can refresh the connection.

  1. Press Ctrl + Shift + Esc to open the Task Manager.
  2. Scroll down and find Xbox Services such as Xbox Accessory Management Service or Xbox Live Auth Manager.
  3. Right-click each Xbox service and select End Task.
  4. After closing all related services, restart your computer.
  5. Try launching the Xbox app or game again to see if the error is resolved.

This step helps because sometimes services get stuck or fail to start properly, leading to communication errors between your PC and Xbox One.

Step 2: Clear Xbox App Cache

Cached data can become corrupted, causing errors like 0x80070102. Clearing the cache forces the Xbox app to reload fresh data.

  1. Press Windows + R to open the Run dialog box.
  2. Type wsreset.exe and press Enter. This will clear the Microsoft Store cache.
  3. Wait for the Microsoft Store to open automatically after the reset.
  4. Next, open the Settings app by pressing Windows + I.
  5. Go to Apps > Installed apps and find the Xbox app.
  6. Click on the Xbox app, then select Advanced options.
  7. Scroll down and click Reset. Confirm if prompted.
  8. Once reset, reopen the Xbox app and check if the error persists.

Resetting the app clears its temporary files and can fix issues caused by corrupted cache.

Step 3: Check Date and Time Settings

Incorrect date and time settings on your Windows 11 PC can cause authentication errors with Xbox services.

  1. Open the Settings app (press Windows + I).
  2. Navigate to Time & language > Date & time.
  3. Ensure Set time automatically is turned On.
  4. Also, make sure Set time zone automatically is enabled.
  5. If these are already on, try toggling them off and on again to refresh the settings.
  6. Restart your PC and try using the Xbox app again.

Xbox services rely on secure connections, which can fail if your PC’s clock is not accurate.

Step 4: Reinstall the Xbox App

If the issue continues, reinstalling the Xbox app can fix corrupted files or installation problems.

  1. Open Settings and go to Apps > Installed apps.
  2. Find the Xbox app, click the three-dot menu, and choose Uninstall.
  3. After uninstalling, open the Microsoft Store.
  4. Search for Xbox and click Install to download the app again.
  5. Once installed, sign in and check if the error 0x80070102 is fixed.

This method ensures that you have a clean, updated version of the Xbox app on your PC.

Step 5: Run Windows Store Apps Troubleshooter

Windows 11 includes a built-in troubleshooter that can detect and fix problems with Microsoft Store apps like Xbox.

  1. Open Settings and go to System > Troubleshoot > Other troubleshooters.
  2. Scroll down to Windows Store Apps and click Run.
  3. Follow the on-screen instructions to complete the troubleshooting process.
  4. Restart your PC after the troubleshooter finishes.

This tool automatically checks for common issues and applies fixes where possible.

Alternative Method: Use the Xbox Console Companion App

If the Xbox app continues to show error 0x80070102, you can try switching to the older Xbox Console Companion app as a temporary workaround.

  • Open the Microsoft Store and search for Xbox Console Companion.
  • Download and install it.
  • Sign in with your Microsoft account and connect to your Xbox One.
  • This app may not have all the latest features but is often more stable.

This alternative can help you continue gaming while resolving issues with the newer Xbox app.

Frequently Asked Questions (FAQs)

What does error 0x80070102 mean on Xbox One?

This error typically relates to a timeout or failure in communication between your Windows 11 PC and the Xbox One services. It often appears during sign-in or app launch.

Can this error damage my Xbox or PC?

No, error 0x80070102 is a software issue and does not cause physical damage. It can usually be fixed with simple troubleshooting steps.

Do I need to reset my Xbox One console to fix this error?

Resetting your console is not usually necessary. Start by fixing the problem on your Windows 11 PC first. If the error persists, you can consider resetting the console as a last resort.

Will updating Windows 11 fix the error?

Updating Windows 11 often helps because it fixes bugs and improves compatibility with Xbox services.

Is this error related to my Xbox Live account?

Sometimes, account issues can cause this error. Make sure your Xbox Live account is active and in good standing.

When Nothing Works: Final Options

If you have tried all the steps above and still face error 0x80070102 on your Xbox One while using Windows 11, consider these final options:

  • Contact Microsoft Support: Visit the official Xbox Support page for personalized assistance.
  • Check Xbox Status: Sometimes Xbox Live services experience outages. Check the Xbox Service Status page.
  • Factory Reset Xbox One (Last Resort): If the console itself is causing issues, you can perform a factory reset. Remember to back up important data first.

These options are more advanced and should only be done if all other fixes fail.

Conclusion

Error 0x80070102 on Xbox One while using Windows 11 can be frustrating but is usually easy to fix. Start with simple steps like restarting Xbox services, clearing cache, and checking your system settings.

If those don’t work, reinstall the Xbox app or use built-in troubleshooters. Always keep your software and console updated for the best experience.

By following this guide, you should be able to resolve the error and get back to seamless gaming. Remember, help is available from official Xbox support if you need it.

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