How to Fix Epic Games Stuck on Loading Your Order Error on Windows 11

Experiencing the “Stuck on Loading Your Order” error in Epic Games on Windows 11 can be frustrating. This issue often prevents you from completing purchases or accessing content properly. Fortunately, there are straightforward ways to fix this problem.

This guide will walk you through simple, step-by-step solutions to resolve the error. Each method is explained clearly to help even beginners follow along.

By following these instructions, you can get back to enjoying your games without interruptions. Let’s get started with some quick checks and basic fixes.

These tips will help you understand why the error happens and how to fix it efficiently.

Quick Note Before You Begin

Before trying any fixes, make sure to check a few things that often cause this problem:

Stable internet connection: A poor or unstable connection can interrupt order loading.
Epic Games Server status: Sometimes the problem is on Epic’s side. Visit Epic Games Status to check if servers are down.
Latest version of Epic Games Launcher: Outdated software can cause errors. Update the launcher if needed.
Windows 11 updates: Make sure your system is up to date to avoid compatibility issues.

Step 1: Restart the Epic Games Launcher

This is the simplest fix and often resolves minor glitches.

Close the Epic Games Launcher completely. Make sure it is not running in the background by checking the Task Manager (Ctrl + Shift + Esc).
Wait for about 30 seconds.
Open the Epic Games Launcher again and try to load your order.

Restarting helps refresh the connection and clear temporary errors in the app.

Step 2: Clear the Launcher’s Web Cache

The Epic Games Launcher stores temporary files that can sometimes become corrupted, causing loading errors.

Close the Epic Games Launcher.
Press Windows + R to open the Run dialog box.
Type %localappdata%EpicGamesLauncherSavedwebcache and press Enter.
Delete all files and folders inside the webcache folder.
Restart the Epic Games Launcher and check if the order loads correctly.

Clearing the cache forces the launcher to download fresh data, which can fix loading issues.

Step 3: Run Epic Games Launcher as Administrator

Sometimes, the launcher needs more permissions to complete certain tasks.

Right-click the Epic Games Launcher shortcut or executable.
Select Run as administrator.
Try to load your order again.

Running as administrator allows the launcher to bypass some Windows restrictions that might block its functions.

Step 4: Disable Antivirus or Firewall Temporarily

Security software can mistakenly block parts of the Epic Games Launcher.

Temporarily disable your antivirus software or firewall.
Try loading your order in the launcher.
If this fixes the issue, add Epic Games Launcher as an exception in your antivirus or firewall settings.
Remember to re-enable your security software afterward for protection.

This step identifies if your security programs are interfering with the launcher’s connection.

Step 5: Check Your Payment Method and Account Details

Sometimes the error happens if there is an issue with your payment information or account.

Ensure your payment method is valid and has sufficient funds.
Verify your Epic Games account details are correct.
Try removing and re-adding your payment method in the Epic Games store.

Incorrect payment details can prevent orders from loading properly.

Step 6: Update or Reinstall Epic Games Launcher

If none of the above steps work, your launcher installation might be corrupted or outdated.

Check for updates in the launcher and install any available updates.
If updating does not help, uninstall the Epic Games Launcher:

Go to Settings > Apps > Installed apps.
Find Epic Games Launcher and select Uninstall.

Download the latest version from the official website: Epic Games Download Page.
Install the launcher and try loading your order again.

A fresh install ensures that all files are correct and up to date.

Alternative Method: Use the Epic Games Website

If the launcher keeps giving errors, try placing your order directly through the Epic Games website using a browser.

Go to Epic Games Store.
Log in with your account.
Complete your purchase or order from the website instead of the launcher.

This can bypass launcher-specific issues and confirm if the problem is with the app or your account.

Frequently Asked Questions (FAQs)

Why does Epic Games get stuck on loading my order?

This usually happens due to network problems, corrupted cache files, outdated software, or security software blocking connections.

Will restarting my PC help fix the issue?

Yes, restarting your PC can clear temporary system glitches that may affect the launcher.

Can I use a VPN to fix this error?

Sometimes using a VPN can help if your network is blocking Epic Games servers. However, it is not a guaranteed solution and may affect connection speed.

Is my payment method causing this error?

It can be. Make sure your payment details are correct and your bank is not blocking the transaction.

Where can I get official help from Epic Games?

You can visit Epic Games Support for assistance.

When Nothing Works

If you have tried all the above steps and still face the error, consider the following options:

Contact Epic Games Support: Submit a ticket explaining your issue in detail.
Check community forums: Visit Epic Games forums or Reddit for similar cases and solutions.
Wait and try later: Sometimes server-side issues take time to resolve.

Using official support channels ensures you get help directly from Epic Games specialists.

Conclusion

Fixing the “Stuck on Loading Your Order” error in Epic Games on Windows 11 is usually straightforward. Start with simple steps like restarting the launcher and clearing its cache. Always ensure your internet connection is stable and your software is up to date.

If needed, running the launcher as administrator or adjusting security software settings can help. For persistent issues, updating or reinstalling the launcher often resolves corrupted files or outdated components.

Remember to check your payment details and try ordering through the website as an alternative. When all else fails, Epic Games Support is your best resource.

Following these steps will get you back to gaming smoothly and without interruptions.