Encountering the Xbox error code 0x87e105dc on Windows 11 can be frustrating. This error often appears when trying to launch or update games or apps from the Xbox app or Microsoft Store. Fortunately, there are several straightforward steps to help you resolve this issue.
This guide will walk you through simple and effective solutions to get your Xbox apps working smoothly again. Each step is explained clearly, so even beginners can follow along without confusion.
By following these instructions, you can save time and avoid unnecessary technical hassles. Let’s start by understanding some basic checks before diving into the fixes.
Read through the quick note section below to ensure your system meets the basic requirements for Xbox app functionality on Windows 11.
Quick Note: Prerequisites and Basic Checks
Before attempting any fixes, make sure to verify the following points. These can often be the root cause of the error and are easy to check.
- Stable Internet Connection: Ensure your PC is connected to the internet without interruptions. Xbox services require online access to work properly.
- Windows 11 Updates: Confirm your Windows 11 system is fully updated. Outdated system files can cause compatibility issues.
- Xbox App and Microsoft Store Updates: Check if the Xbox app and Microsoft Store are updated to their latest versions.
- Xbox Live Status: Sometimes Xbox services experience outages. Visit the official Xbox Live status page to confirm everything is operational.
Step 1: Restart Your PC and Xbox App
One of the simplest fixes is to restart your computer and the Xbox app. This refreshes system resources and clears temporary glitches.
- Close the Xbox app completely by clicking the X or using Alt + F4.
- Restart your PC by clicking Start > Power > Restart.
- After rebooting, open the Xbox app again and try launching the game or app.
This step often resolves minor software conflicts that cause the error code.
Step 2: Check Your Xbox App Sign-In Status
The error 0x87e105dc can appear if you are not properly signed into your Xbox account. Ensure you’re logged in correctly:
- Open the Xbox app.
- Click your profile icon at the top right corner.
- If you see a Sign In option, click it and enter your Microsoft account credentials.
- If you are already signed in, try signing out and signing back in to refresh your session.
Proper account authentication is essential for accessing your purchased games and apps.
Step 3: Reset the Microsoft Store Cache
Corrupted cache in the Microsoft Store can cause errors when launching Xbox games. Resetting the cache is a safe way to fix this.
- Press Windows + R to open the Run dialog box.
- Type
wsreset.exeand press Enter. - A blank Command Prompt window will appear; wait for it to close automatically. This means the cache has been cleared.
- Try opening the Xbox app again and check if the error persists.
Resetting clears temporary data that might prevent the Store or Xbox app from functioning correctly.
Step 4: Update Windows and Xbox App
Ensuring your system and apps are fully updated fixes known bugs and improves compatibility.
- Update Windows 11:
- Click Start > Settings > Windows Update.
- Click Check for updates and install any available updates.
- Update Xbox App and Microsoft Store:
- Open the Microsoft Store.
- Click the profile icon and select App settings.
- Go to Downloads and updates, then click Get updates.
Keeping your software updated is crucial because developers regularly release fixes for common issues.
Step 5: Run the Windows Store Apps Troubleshooter
Windows 11 includes built-in troubleshooters that can automatically detect and fix issues with Store apps like Xbox.
- Go to Settings > System > Troubleshoot > Other troubleshooters.
- Find Windows Store Apps in the list and click Run.
- Follow the on-screen instructions to complete the troubleshooting.
- Restart your PC and test the Xbox app again.
This tool can repair corrupted files or configurations that cause errors.
Step 6: Reset or Reinstall the Xbox App
If the above steps fail, resetting or reinstalling the Xbox app can often resolve deeper issues.
Resetting the Xbox App
- Open Settings > Apps > Installed apps.
- Find the Xbox app in the list and click the three dots menu.
- Select Advanced options.
- Scroll down and click Reset. This will clear the app’s data but keep it installed.
- Open the Xbox app and sign in again.
Reinstalling the Xbox App
- Open Windows PowerShell as Administrator: right-click the Start button and select Windows Terminal (Admin).
- Enter the following command and press Enter:
Get-AppxPackage *xboxapp* | Remove-AppxPackage - After removal, reinstall the Xbox app from the Microsoft Store by searching for “Xbox” and clicking Install.
- Launch the app and sign in to your account.
Reinstalling ensures you have a clean, fresh version of the app without corrupted files.
Alternative and Advanced Methods
If you continue to face the error, consider these additional approaches:
- Create a New User Account: Sometimes profile corruption causes issues. Create a new Windows user account and try running the Xbox app there.
- Check Firewall and Antivirus Settings: Ensure the Xbox app and related services are allowed through your firewall or antivirus software, as blocking can cause connectivity errors.
- Use Windows System File Checker: Open Command Prompt as administrator and run
sfc /scannowto scan and repair corrupted system files.
Frequently Asked Questions (FAQs)
What does error code 0x87e105dc mean on Xbox?
This error usually indicates a problem with signing in, app corruption, or connectivity issues between the Xbox app and Microsoft services.
Can I fix this error without reinstalling Windows?
Yes, most fixes involve resetting or reinstalling the Xbox app, updating Windows, or clearing caches. Reinstalling Windows is rarely necessary.
Does this error affect all Xbox games or specific ones?
It generally affects Xbox app functionality, so it can impact launching or updating any game or app through the Xbox app or Store.
Is my Xbox Live subscription affected by this error?
No, this error is related to your PC and app setup, not your Xbox Live subscription status.
Where can I check Xbox Live service status?
You can visit Xbox Live Status online to confirm if services are down.
When Nothing Works
If you have tried all the above steps and still face the error 0x87e105dc, consider the following final options:
- Contact Microsoft Support: Reach out directly for personalized help at Microsoft Support.
- Use Xbox Forums and Communities: Other users might have found unique solutions. Visit the Xbox Community Forums.
- Perform a System Restore: If the problem started recently, restoring your system to an earlier point might fix it.
Conclusion
Xbox error code 0x87e105dc on Windows 11 can be fixed by following a series of simple, logical steps. Starting with basic troubleshooting like restarting your PC and checking your account status, you can quickly resolve most issues. Clearing caches, updating software, and resetting the Xbox app further help eliminate common causes.
If problems persist, advanced options such as reinstalling the app, running system file checks, or adjusting security settings may be necessary. Remember to always keep your system and apps updated for the best experience.
By applying these solutions carefully, you should be able to enjoy your Xbox games on Windows 11 without errors.