How to Fix Revolut Money Not Received Error on Windows 11: Step-by-Step Solutions

If you are using Revolut on your Windows 11 device and notice that money you expected to receive has not appeared in your account, it can be frustrating. This issue may happen due to various reasons, including app glitches, network problems, or incorrect details.

This guide will walk you through simple and clear steps to fix the “Revolut money not received” error on Windows 11. Each step is designed to be easy to follow, even if you are not very tech-savvy.

By the end of this article, you will know how to troubleshoot common problems and ensure your Revolut transactions go smoothly.

Let’s get started with some quick checks before diving into detailed solutions.

Quick Note: Preliminary Checks Before Troubleshooting

Check your internet connection: A stable internet connection is essential for Revolut to sync transactions.
Confirm the transaction status: Verify if the sender has completed the transaction from their side.
Verify your account details: Double-check that your IBAN or Revolut account details are correct.
Check for app notifications: Sometimes, Revolut will notify you if there is an issue with the payment.

Step 1: Restart the Revolut App and Your Device

Sometimes, the simplest fix is to restart the app or your device. This can clear minor glitches or refresh the app’s connection to Revolut’s servers.

Close the Revolut app completely by clicking the “X” or using Task Manager (Ctrl + Shift + Esc) to end the app process.
Restart your Windows 11 device by clicking Start > Power > Restart.
After rebooting, open the Revolut app again and check if the money has appeared.

Why this matters: Restarting clears temporary files and resets your network connection, which often fixes syncing problems.

Step 2: Ensure Your Revolut App is Updated

Running an outdated version of the Revolut app can cause unexpected errors. Updates often include bug fixes and performance improvements.

Open the Microsoft Store on your Windows 11 device.
Click on the three-dot menu at the top right and select Downloads and updates.
Look for Revolut in the list and click Update if available.
After updating, relaunch the app and check your balance.

Why this matters: Updates ensure compatibility with Windows 11 and fix known bugs that may affect transaction visibility.

Step 3: Check Your Account and Transaction Details

Incorrect account details can prevent money from arriving in your Revolut account. Confirm all information carefully.

Ask the sender to verify the IBAN or account number used.
Make sure the currency of the transfer matches your account settings.
Review any payment reference notes to ensure they are correct.

Why this matters: If the sender enters wrong details, the money may be sent elsewhere or delayed.

Step 4: Verify Your Internet Connection and Firewall Settings

Revolut needs an active internet connection. Sometimes, Windows Firewall or antivirus software blocks the app from connecting.

Test your internet by opening a website in your browser.
If the internet works, check if Windows Firewall is blocking Revolut:

Press Windows + S, type Windows Defender Firewall, and open it.
Click Allow an app or feature through Windows Defender Firewall.
Look for Revolut in the list and ensure both Private and Public checkboxes are checked.

If Revolut is not listed, click Allow another app and add it manually.
Temporarily disable any third-party antivirus and check if the money appears after reopening the app.

Why this matters: Firewall or antivirus can block communication between the app and Revolut servers, causing delays.

Step 5: Log Out and Log Back Into Revolut

Logging out and back in refreshes your session and can fix account syncing issues.

Open the Revolut app.
Click on your profile or settings menu.
Select Log out at the bottom.
Close the app completely, then reopen it.
Log in using your credentials and check your balance again.

Why this matters: This step clears session-related problems and forces the app to fetch fresh data from the server.

Step 6: Reinstall the Revolut App

If the issue persists, reinstalling the app can fix corrupted files or installation problems.

Press Windows + I to open Settings.
Go to Apps > Apps & Features.
Find Revolut in the list and click Uninstall.
After uninstalling, open Microsoft Store, search for Revolut, and install it again.
Launch the app, log in, and verify if the money has arrived.

Why this matters: A fresh install removes corrupted data files that may prevent the app from updating your balance properly.

Alternative Method: Use Revolut Web Version

If the Windows app continues to have problems, try accessing your account via the Revolut web platform:

Open your browser and go to https://www.revolut.com.
Log in with your credentials.
Check your transaction history and balance here.

This method can help determine if the issue is with the app or your account itself.

Frequently Asked Questions (FAQs)

Why has my Revolut transfer not appeared after several hours?

Bank transfers can sometimes take 1-3 business days depending on the sending bank and country. Also, weekends and public holidays can delay processing.

Can currency conversion delays affect receiving money?

Yes. If the sender’s currency is different, Revolut may take additional time to convert funds before showing them in your balance.

What should I do if the sender says they sent the money but I don’t see it?

Ask them for the transaction reference or receipt. You can then contact Revolut support with this information for further help.

Is it safe to uninstall and reinstall the Revolut app?

Yes, it is safe. Your account data is stored on Revolut’s servers, not locally on your device. Logging back in will restore your information.

Can Windows 11 updates cause Revolut app issues?

Sometimes. Major Windows updates may affect app compatibility temporarily. Updating the app and restarting your device usually fixes this.

When Nothing Works: Final Options

If you have tried all the steps above and still cannot receive money on your Revolut account, consider the following:

Contact Revolut Support: Use the in-app chat or visit Revolut Help Center for personalized assistance.
Check with your bank: If the transfer was from an external bank, confirm with them that the funds were sent correctly.
Try using Revolut on another device: Use the app on your smartphone or tablet to see if the issue is device-specific.
Wait a little longer: Some transfers take time due to banking processes outside Revolut’s control.

Conclusion

Experiencing money not received errors on Revolut in Windows 11 can be stressful, but following these clear, step-by-step solutions usually resolves the issue. Starting with basic checks and moving towards more advanced fixes helps identify the root cause efficiently.

Remember to keep your app updated, verify account details carefully, and maintain a good internet connection. If problems persist, Revolut support is your best resource for expert assistance.

By understanding these steps, you can confidently troubleshoot and ensure your Revolut transactions are smooth and timely.