If you are encountering the com-apple-mobilephone-error-1035 on your Windows 11 PC, it can be frustrating. This error usually appears when your iPhone or Apple device is not connecting properly via iTunes or the mobile phone service.
Thankfully, there are several simple fixes you can try to resolve this error. These steps do not require advanced technical knowledge and can be done by anyone.
This guide will walk you through easy, step-by-step solutions to help you fix this error and get your device working again.
Follow the instructions carefully to avoid any confusion or further issues.
Quick Note: What to Check Before You Begin
- Make sure your iPhone or Apple device is unlocked and on the Home screen before connecting to your PC.
- Use an original or certified Apple USB cable to connect your device to the computer. Faulty cables often cause connection errors.
- Ensure your Windows 11 system has all the latest updates installed. Sometimes outdated drivers cause communication failures.
- Close iTunes or any other Apple-related software before starting the troubleshooting steps.
Step 1: Restart Both Your Computer and Your iPhone
Restarting devices can clear temporary glitches that cause connection errors.
- Disconnect your iPhone from the PC.
- Turn off your iPhone by pressing and holding the power button until the “slide to power off” slider appears. Slide it to turn off.
- Restart your Windows 11 PC by clicking Start > Power > Restart.
- Once both devices are fully restarted, connect your iPhone to the PC again using the USB cable.
This simple step often resolves minor communication errors between your PC and iPhone.
Step 2: Update iTunes and Apple Mobile Device Support
Outdated iTunes or Apple device drivers can cause the error 1035. Updating them ensures compatibility.
- Open the Microsoft Store on your Windows 11 PC.
- Search for iTunes and check if an update is available.
- If yes, click Update and wait for the process to complete.
- If you installed iTunes from Apple’s website, visit Apple’s official iTunes download page and download the latest version.
- After updating iTunes, make sure the Apple Mobile Device Support driver is installed. To check this:
- Press
Win + Xand select Device Manager. - Expand the section called Universal Serial Bus controllers.
- Look for Apple Mobile Device USB Driver. If it is missing or has a warning icon, reinstall iTunes or update the driver manually.
Keeping software and drivers updated is crucial for smooth device communication.
Step 3: Trust This Computer Prompt on Your iPhone
When you connect your iPhone to a new computer, the device asks if you want to trust it. If you don’t allow this, the connection will fail.
- Connect your iPhone to the Windows 11 PC.
- Look at your iPhone screen for a popup saying “Trust This Computer?”
- Tap Trust and enter your device passcode.
- Wait for the computer to recognize your device properly.
If you do not see the prompt, try disconnecting and reconnecting the device or restarting both devices, as explained earlier.
Step 4: Reset Location & Privacy Settings on Your iPhone
If your iPhone repeatedly fails to trust your PC, resetting the location and privacy settings can help.
- On your iPhone, open Settings.
- Go to General > Transfer or Reset iPhone.
- Tap Reset > Reset Location & Privacy.
- Enter your passcode if prompted and confirm.
- Reconnect your iPhone to the PC and trust the computer again when prompted.
This step clears any stored trust settings that may be corrupted.
Step 5: Run Windows Troubleshooter for USB Devices
Windows 11 includes a built-in troubleshooter that can detect and fix common USB connection issues.
- Click the Start button and open Settings.
- Navigate to System > Troubleshoot > Other troubleshooters.
- Find USB in the list and click Run.
- Follow on-screen instructions to let Windows identify and fix problems.
This tool can help if the error is caused by USB driver conflicts or hardware problems.
Alternative Advanced Option: Reinstall Apple Mobile Device USB Driver
If the error persists, reinstalling the Apple Mobile Device USB Driver can fix corrupted drivers.
- Connect your iPhone to the PC.
- Press
Win + Xand open Device Manager. - Expand Universal Serial Bus controllers or Portable Devices.
- Right-click on Apple Mobile Device USB Driver and select Uninstall device.
- Confirm uninstall and disconnect your iPhone.
- Restart your PC.
- Reconnect your iPhone, and Windows will attempt to reinstall the driver automatically.
This method addresses issues caused by driver corruption or misconfiguration.
Frequently Asked Questions (FAQs)
What exactly is the com-apple-mobilephone-error-1035?
This error indicates a problem in establishing communication between your Apple device and Windows PC, often due to driver issues, USB connection problems, or trust settings.
Can using a different USB cable help fix this error?
Yes. Using an original or Apple-certified cable is essential because faulty or third-party cables can cause connection errors.
Do I need to uninstall and reinstall iTunes if updating doesn’t work?
Sometimes, a fresh install of iTunes can fix corrupted files or drivers, so uninstalling and reinstalling iTunes is a good troubleshooting step.
Is it safe to reset Location & Privacy settings on my iPhone?
Yes. Resetting these settings will clear saved trust permissions but will not delete your data or apps. You will just need to re-authorize trusted computers.
Why does the “Trust This Computer” prompt not appear?
This can happen due to connection errors, outdated software, or if the iPhone is locked. Make sure your phone is unlocked and try reconnecting.
When Nothing Works
If none of the above solutions fix the com-apple-mobilephone-error-1035, consider the following final options:
- Try connecting your iPhone to a different Windows 11 PC to determine if the issue is PC-related.
- Contact Apple Support for device-specific assistance: https://support.apple.com/contact
- Visit the official Apple Support Communities for advice from other users who faced similar errors.
- Consider performing a Windows System Restore to a point before the error started occurring.
Conclusion
The com-apple-mobilephone-error-1035 on Windows 11 is a common connectivity issue that can usually be fixed with simple steps like restarting devices, updating iTunes, and managing trust settings.
Always start with the easiest fixes and move to more advanced ones only if needed. Ensuring your system and drivers are up to date is key to avoiding such errors in the future.
By following this step-by-step guide, you should be able to resolve the error and enjoy seamless communication between your iPhone and Windows 11 PC.