Blog

How to Fix Skype Error 0x80070497 on Windows 10: Step-by-Step Solutions

Skype is a popular communication tool used by millions worldwide. Sometimes, users encounter errors that disrupt their experience. One common error in Windows 10 is the Skype Error 0x80070497.

This error typically prevents Skype from launching or updating correctly. Understanding how to fix it can save you time and frustration. In this article, we will walk you through simple steps to resolve this issue effectively.

Each method is explained in clear, easy-to-follow language, suitable for all levels of computer users. By following these steps, you can get Skype working smoothly again.

Let’s begin by checking some quick prerequisites before diving into solutions.

Quick Note: Prerequisites and Initial Checks

  • Ensure Windows 10 is up to date: Sometimes, outdated system files cause app errors.
  • Check your internet connection: Skype requires a stable connection to work properly.
  • Restart your computer: A simple restart can fix temporary glitches.
  • Verify Skype version: Using the latest version reduces compatibility issues.

Once you have confirmed these basics, you can proceed with the troubleshooting steps below.

Step 1: Run the Windows Store Apps Troubleshooter

Skype on Windows 10 often runs as a Store app. Windows provides a built-in troubleshooter to fix common app issues.

  1. Click the Start button and select Settings (gear icon).
  2. Go to Update & Security, then select Troubleshoot from the left menu.
  3. Click on Additional troubleshooters (if visible).
  4. Find and select Windows Store Apps, then click Run the troubleshooter.
  5. Follow the on-screen instructions to complete the process.

This tool scans for problems and attempts automatic fixes. If the troubleshooter identifies Skype-related issues, it may resolve the error without further action.

Step 2: Reset the Skype App

Resetting Skype clears the app’s data and cache, which can fix corrupted files causing the error.

  1. Open Settings and go to Apps.
  2. In the Apps & features list, scroll down and find Skype.
  3. Click on Skype, then select Advanced options.
  4. Scroll down and click the Reset button.
  5. A warning will appear explaining that app data will be deleted; click Reset again to confirm.

After resetting, launch Skype again to see if the error persists. Resetting is important because it removes any corrupted settings that might block the app from functioning.

Step 3: Reinstall Skype

If resetting doesn’t work, reinstalling Skype ensures you have a fresh and updated version.

  1. Open Settings and navigate to Apps & features.
  2. Find Skype, click it, and select Uninstall.
  3. Confirm the uninstallation and wait for it to complete.
  4. Visit the official Microsoft Store or Skype website to download the latest Skype version.
  5. Install Skype by following the setup instructions.

Reinstallation removes any damaged program files that cause the error, ensuring a clean environment for Skype to run.

Step 4: Check and Fix Windows System Files

System file corruption in Windows can interfere with app operations. Using built-in tools, you can scan and repair these files.

  1. Press Windows + X and select Windows Terminal (Admin) or Command Prompt (Admin).
  2. In the command window, type the following and press Enter:
sfc /scannow

This command scans system files and fixes corruptions automatically. Wait until the process reaches 100%.

  1. If issues persist, type the following commands one by one, pressing Enter after each:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

These commands check and repair the Windows image used for system updates and features.

Once completed, restart your computer and try opening Skype again.

Alternative Method: Create a New User Account

Sometimes, user profile issues cause specific app errors. Creating a new Windows user account can help isolate if the problem is profile-related.

  1. Open Settings and go to Accounts.
  2. Select Family & other users from the sidebar.
  3. Click Add someone else to this PC.
  4. Follow the prompts to create a new user account (you can use a local account).
  5. Sign out and log in with the new account.
  6. Try launching Skype to check if the error still appears.

If Skype works fine on the new account, your original user profile might be corrupted. You can then transfer your files and settings to the new account.

FAQs About Skype Error 0x80070497

What causes Skype error 0x80070497?

This error usually occurs due to corrupted app files, Windows Store app issues, or problems with system files on Windows 10.

Is it safe to reset or reinstall Skype?

Yes, resetting or reinstalling Skype is safe. Resetting removes app data but does not affect your Skype account or contacts. Reinstallation replaces damaged files.

Will updating Windows fix the error?

Sometimes, yes. Windows updates include fixes and improvements that can resolve app compatibility problems.

Can antivirus software cause Skype errors?

In rare cases, antivirus or firewall settings might block Skype. Temporarily disabling security software can help identify if that is the cause.

Do I lose my chat history if I reset Skype?

Resetting the app deletes local chat history, but your conversations are usually saved in the cloud and will re-sync when you sign back in.

When Nothing Works

If you have tried all the above steps and Skype error 0x80070497 still appears, consider these final options:

  • Contact Microsoft Support: Visit the official Microsoft Skype support page for personalized help and updates: Microsoft Skype Support.
  • Use Skype Web: Access Skype through your web browser at web.skype.com as a temporary workaround.
  • Perform a System Restore: If the error started recently, restoring Windows to an earlier state may resolve the issue. Use System Restore carefully and back up your data first.

Conclusion

Skype error 0x80070497 on Windows 10 can be frustrating, but it is usually fixable with simple steps. Starting with the Windows troubleshooter and resetting the app addresses most common causes. Reinstalling Skype and repairing system files offer deeper solutions if needed.

Always ensure your system and apps are up to date and maintain a stable internet connection. If problems persist, use alternative access methods or seek official support.

By following this guide, you should be able to get Skype working smoothly again and continue your communication without interruptions.

Leave a Reply