Blog

How to Fix Error 0x87e0000d on Xbox One Microsoft Store in Windows 11

If you are encountering the error code 0x87e0000d on your Xbox One Microsoft Store app in Windows 11, you are not alone. This error can prevent you from downloading or updating games and apps. Fortunately, there are several simple ways to fix it.

This guide will walk you through the easiest methods first, making sure you understand why each step is important. Even if you are new to Windows or Xbox troubleshooting, you will find the instructions clear and straightforward.

Taking your time to follow these steps carefully will often solve the issue without needing advanced help. Let’s get started and get your Microsoft Store working smoothly again.

By the end of this article, you should have a working Xbox One Microsoft Store on Windows 11 without the error 0x87e0000d.

Quick Note: Prerequisites and Checks

  • Internet Connection: Make sure your PC has a stable internet connection. The Microsoft Store requires internet access to download and update apps.
  • Windows Updates: Check if your Windows 11 system is up to date. Updates often fix bugs related to the Store and Xbox apps.
  • Microsoft Account: Confirm you are signed in with the correct Microsoft account that has Xbox access.
  • Storage Space: Ensure your PC has enough free disk space for downloads and installations.

Step 1: Restart Your Computer

Restarting your computer is the simplest and often most effective step. It clears temporary files and resets system processes that may be causing the error.

  1. Click on the Start menu (Windows icon) on your taskbar.
  2. Select Power and then Restart.
  3. Wait for your PC to reboot completely.
  4. After restarting, open the Microsoft Store and try to download or update your Xbox app again.

Step 2: Check Your Date and Time Settings

Incorrect date and time settings can cause problems with Microsoft Store authentication, leading to errors like 0x87e0000d.

  1. Right-click the date and time on the taskbar and select Adjust date and time.
  2. Make sure Set time automatically and Set time zone automatically are both turned on.
  3. If they are already on, toggle them off and then back on to refresh the settings.
  4. Try using the Microsoft Store again after this adjustment.

Step 3: Reset the Microsoft Store Cache

The Microsoft Store cache can become corrupted and cause errors. Resetting it clears this cache without deleting your installed apps.

  1. Press Windows + R keys to open the Run dialog box.
  2. Type wsreset.exe and press Enter.
  3. A blank Command Prompt window will open, and after about 10-15 seconds, it will close automatically.
  4. The Microsoft Store will then launch automatically.
  5. Try downloading or updating your Xbox app again.

Step 4: Run Windows Store Apps Troubleshooter

Windows 11 includes a built-in troubleshooter that can detect and fix common Microsoft Store app issues automatically.

  1. Open Settings by pressing Windows + I.
  2. Go to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps in the list and click Run.
  4. Follow the on-screen instructions to complete the troubleshooting process.
  5. After it finishes, try the Microsoft Store again.

Step 5: Sign Out and Sign Back Into the Microsoft Store

Sometimes, your Microsoft account session may cause errors. Signing out and back in refreshes your credentials.

  1. Open the Microsoft Store app.
  2. Click your profile icon in the top-right corner.
  3. Select Sign out.
  4. Close the Store app completely.
  5. Reopen the Store and sign back in using your Microsoft account.
  6. Try the download or update again.

Step 6: Update Windows 11 and Xbox App

Keeping your system and apps updated ensures compatibility and fixes known bugs.

  1. Open Settings and go to Windows Update.
  2. Click on Check for updates and install any available updates.
  3. Open the Microsoft Store, go to Library, and click Get updates to update all apps, including the Xbox app.
  4. Restart your PC after updates complete.

Alternative Method: Reinstall the Xbox App

If the above steps do not work, reinstalling the Xbox app can help by fixing corrupted files.

  1. Open Settings > Apps > Installed apps.
  2. Find the Xbox app in the list.
  3. Click the three dots next to it and select Uninstall.
  4. After uninstalling, open the Microsoft Store and search for Xbox.
  5. Download and install the app again.

FAQs

What causes error 0x87e0000d on Xbox One Microsoft Store?

This error usually occurs due to network issues, corrupted cache, incorrect account sign-in, or outdated system files.

Can a slow internet connection cause this error?

Yes, an unstable or slow internet connection can interrupt downloads and cause this error. Make sure your connection is reliable.

Will resetting the Microsoft Store delete my installed games?

No. Resetting the Store cache only clears temporary files and does not affect installed apps or games.

Do I need to be signed in with the same Microsoft account on both Xbox and Windows?

Yes, using the same Microsoft account helps avoid permission and synchronization issues between devices.

Is it necessary to update Windows to fix this error?

While not always mandatory, updating Windows often fixes bugs that cause such errors and improves system stability.

When Nothing Works

If you have tried all the steps above and the error 0x87e0000d still appears, consider the following:

  • Contact Microsoft Support: Visit the official Microsoft Support page for personalized assistance.
  • Check Xbox Status: Sometimes, Xbox services may be down. Visit Downdetector or the Xbox Live status page to confirm.
  • Create a New User Profile: Occasionally, user profile corruption causes errors. Creating a new Windows user account can help isolate the issue.
  • Reset Your PC: As a last resort, resetting Windows 11 can fix deep system issues but make sure to back up your data first.

Conclusion

Error 0x87e0000d on the Xbox One Microsoft Store in Windows 11 can be frustrating, but most cases are solved with simple troubleshooting steps. Starting with a restart, checking your date and time settings, and resetting the Store cache often clears the problem.

Make sure your system and apps are up to date, and don’t hesitate to use the built-in Windows troubleshooter. If needed, reinstalling the Xbox app can fix deeper issues.

Following these steps carefully will usually restore your ability to download and update Xbox games and apps without error. When all else fails, Microsoft Support and official resources are there to help you get back on track quickly.

Leave a Reply