How to Fix Xbox One Error 0x80a40014 on Windows 11: Step-by-Step Solutions

If you are encountering the Xbox One error code 0x80a40014 while using Windows 11, it can be frustrating. This error typically occurs when there is a problem with signing in or connecting your Xbox account. Fortunately, there are straightforward solutions to fix this issue.

This guide will walk you through simple, step-by-step methods to resolve the error. Each step is explained clearly, so even beginners can follow along without confusion.

Make sure to follow the steps in order, starting from the easiest fixes to more advanced options. This approach helps save time and prevents unnecessary troubleshooting.

Let’s get started and get your Xbox One error resolved quickly!

Quick Note Before You Begin

Before diving into the solutions, here are a few quick checks to help you prepare:

Ensure your Windows 11 system has the latest updates installed. Outdated software can cause compatibility issues.
Check your internet connection. A stable and working connection is essential for Xbox services.
Make sure you are signed in to Windows 11 with the account that you use for Xbox services.
Restart your PC and Xbox console (if connected) to clear temporary glitches.

Step 1: Sign Out and Sign Back Into Your Xbox Account

Sometimes, the error occurs due to temporary sign-in issues. Signing out and then signing back in can refresh your connection.

Open the Xbox app on your Windows 11 PC.
Click on your profile icon in the top right corner.
Select Sign out.
Close the Xbox app completely.
Reopen the Xbox app and sign in again using your Microsoft account credentials.

This simple step helps because it resets your account’s authentication tokens, which may have expired or become corrupted.

Step 2: Check for Windows and Xbox App Updates

Running the latest software ensures compatibility and fixes known bugs that might cause the error.

Press Windows + I to open Settings.
Go to Windows Update and click Check for updates.
Install any available updates and restart your PC if prompted.
Next, open the Microsoft Store.
Click the three dots in the upper-right corner, select Downloads and updates.
Click Get updates to update the Xbox app and any other apps.

Keeping your system and apps updated can resolve bugs that trigger error 0x80a40014.

Step 3: Reset the Xbox App

If the app itself is malfunctioning, resetting it can clear corrupted data without affecting your files.

Press Windows + I to open Settings.
Navigate to Apps > Installed apps.
Find the Xbox app in the list and click the three dots next to it.
Select Advanced options.
Scroll down and click the Reset button.
Confirm the reset and wait for it to complete.
Open the Xbox app again and try signing in.

This process clears the app’s cache and temporary files, which often fixes sign-in errors.

Step 4: Clear the Xbox Credentials Stored in Windows

Sometimes, corrupted or outdated credentials stored by Windows cause authentication errors.

Press Windows + S, type Credential Manager, and open it.
Go to Windows Credentials.
Look for any entries related to Xbox or Microsoft accounts.
Click on the entry and select Remove.
Restart your PC.
Open the Xbox app and sign in again.

Removing stored credentials forces Windows to refresh your login details, which can fix the error.

Step 5: Use the Windows Store Apps Troubleshooter

Windows 11 includes a troubleshooter designed to detect and fix issues with apps downloaded from the Microsoft Store.

Open Settings with Windows + I.
Go to System > Troubleshoot > Other troubleshooters.
Find Windows Store Apps and click Run.
Follow the on-screen instructions to complete the troubleshooting.

This tool scans the Xbox app for problems and attempts automatic repairs.

Alternative Method: Create a New User Profile

If none of the above work, your Windows user profile might be corrupted. Creating a new profile can help.

Open Settings and go to Accounts > Family & other users.
Click Add account under Other users.
Follow the prompts to create a new local or Microsoft account.
Sign into Windows with the new account.
Open the Xbox app and try signing in again.

If the error disappears, you may consider migrating your files to the new profile.

Frequently Asked Questions (FAQs)

What causes the Xbox error 0x80a40014 on Windows 11?

This error often happens due to corrupted app data, outdated software, or issues with your Xbox or Microsoft account authentication.

Can I fix this error without reinstalling Windows or the Xbox app?

Yes, most of the time, resetting the Xbox app or clearing credentials resolves the problem without needing reinstallation.

Will resetting the Xbox app delete my games or saved data?

No, resetting only clears temporary app data and cache. Your games and saved files remain safe.

Do I need to be connected to the internet while troubleshooting?

Yes, a stable internet connection is necessary since Xbox services require online access for sign-in and updates.

What if my Xbox console also shows similar errors?

Try restarting your console and checking your network connection. If problems persist, consult Xbox support.

When Nothing Works

If you have tried all the above solutions and the Xbox error 0x80a40014 still appears, consider the following final steps:

Visit the official Xbox Support website for more detailed help and to contact support.
Perform a system file check on Windows 11 by running sfc /scannow in Command Prompt to fix possible system corruption.
Consider reinstalling the Xbox app from the Microsoft Store as a last resort.

Conclusion

The Xbox One error 0x80a40014 on Windows 11 is usually caused by sign-in or app-related problems. Starting with simple fixes like signing out and updating your system can often resolve the issue quickly.

Resetting the Xbox app and clearing stored credentials are effective next steps if the problem persists. More advanced options like using troubleshooters or creating a new user profile can help in stubborn cases.

By following this step-by-step guide, you can restore normal Xbox functionality on your Windows 11 PC without hassle. Remember, official Xbox support is always available if you need additional assistance.