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How to Fix Xbox One X Black Screen Error on Windows 11: Step-by-Step Solutions

Experiencing a black screen error when trying to use your Xbox One X on Windows 11 can be frustrating. This issue usually occurs during streaming or connecting your console to your PC. Fortunately, there are several straightforward solutions you can try to fix this problem.

This article will guide you through step-by-step methods to resolve the Xbox One X black screen error on Windows 11. Each step is explained in simple terms, so you can follow along easily, even if you are not very tech-savvy.

By following these instructions, you should be able to enjoy your Xbox One X without interruption. Let’s dive into the troubleshooting process and get your gaming back on track.

Before we start, make sure to read the quick note below to check some basic prerequisites.

Quick Note Before You Begin

  • Check your HDMI cable and ports: A faulty or loose HDMI connection is a common cause of black screen errors. Make sure your cable is securely plugged in and is not damaged.
  • Confirm your Xbox One X is powered on: The console’s power light should be on. If it’s off or blinking, try restarting your console.
  • Ensure your Windows 11 PC is updated: Go to Settings > Windows Update and install any available updates. System updates often fix compatibility issues.
  • Close other apps using video or streaming functions: Sometimes, other programs might interfere with Xbox streaming features.

Step 1: Restart Your Devices

Restarting your Xbox One X and Windows 11 PC is the simplest way to clear temporary glitches.

  1. Turn off your Xbox One X: Press and hold the Xbox button on the console for about 10 seconds until it powers down.
  2. Restart your PC: Click the Start menu, select Power, and then Restart.
  3. Turn on your Xbox again: Press the Xbox button to power it back on.
  4. Try connecting your Xbox to your PC again to see if the black screen issue is resolved.

Why this helps: Restarting clears temporary memory and resets connections, which often fixes minor display issues.

Step 2: Check Your Display Settings on Windows 11

Incorrect display settings can cause the black screen problem when streaming Xbox to your PC.

  1. Right-click on the desktop and select Display settings.
  2. Scroll down to Multiple displays and ensure your Xbox display is detected.
  3. If your Xbox does not show up, click Detect to force Windows to look for connected displays.
  4. Make sure the resolution is set to a supported value (e.g., 1920×1080) for your monitor or TV.
  5. Set the display mode to Duplicate or Extend based on your preference.

Why this helps: Sometimes Windows does not automatically detect the Xbox as a display, causing the screen to remain black.

Step 3: Update Your Graphics Drivers

Outdated or corrupt graphics drivers can lead to display issues.

  1. Press Windows + X and select Device Manager.
  2. Expand the Display adapters section.
  3. Right-click on your graphics card and select Update driver.
  4. Choose Search automatically for updated driver software and follow the prompts.
  5. Restart your PC after the update completes.

Alternative method: Visit your graphics card manufacturer’s website (NVIDIA, AMD, Intel) to download the latest driver manually.

Why this helps: Graphics drivers control how your PC handles video output. Updated drivers improve compatibility with devices like the Xbox One X.

Step 4: Use the Xbox Console Companion App Properly

Streaming your Xbox One X to Windows 11 often involves the Xbox Console Companion app. Ensuring it’s set up correctly is crucial.

  1. Open the Microsoft Store on your PC and check if the Xbox Console Companion app is installed and updated.
  2. Launch the app and sign in with the same Microsoft account linked to your Xbox One X.
  3. On your Xbox, go to Settings > Devices & connections > Remote features and make sure remote features are enabled.
  4. Click Connection in the app, select your Xbox console, and choose Stream.

Why this helps: The app manages the connection between your PC and Xbox. Incorrect settings or outdated versions can cause streaming failures.

Step 5: Reset the Xbox App Cache

Sometimes, app cache corruption causes display problems.

  1. Close the Xbox Console Companion app completely.
  2. Press Windows + R to open the Run dialog.
  3. Type %localappdata%PackagesMicrosoft.XboxApp_8wekyb3d8bbweLocalCache and press Enter.
  4. Delete all files and folders inside this LocalCache folder.
  5. Restart your PC and launch the Xbox app again.

Why this helps: Clearing the cache removes corrupted temporary files that might interfere with streaming.

Step 6: Check Firewall and Network Settings

Network restrictions or firewalls can block Xbox streaming.

  1. Open Windows Security via the Start menu.
  2. Go to Firewall & network protection.
  3. Click on Allow an app through firewall.
  4. Ensure that Xbox-related apps (Xbox Console Companion, Xbox Game Bar) have both Private and Public network access checked.
  5. Restart your PC and try streaming again.

Why this helps: Firewalls can mistakenly block Xbox streaming traffic, leading to black screens or connection failures.

Alternative or Advanced Options

  • Use the Xbox Game Bar: Press Windows + G to open the Xbox Game Bar and try streaming your Xbox from there as an alternative to the Console Companion app.
  • Change streaming quality: Lowering the streaming resolution and bit rate in the app can reduce lag and black screen errors, especially on slower networks.
  • Factory reset your Xbox: This is a last resort option and will erase all data on your console. Use only if all else fails.

Frequently Asked Questions (FAQs)

Why do I get a black screen when streaming Xbox One X on Windows 11?

This often happens due to connection issues, outdated drivers, or incorrect display settings on your PC or Xbox.

Can a bad HDMI cable cause this error?

Yes. A damaged or loose HDMI cable can result in no video output, causing a black screen.

Is Windows 11 compatible with Xbox streaming?

Yes. Windows 11 supports Xbox streaming, but you need updated apps and drivers for smooth performance.

Does restarting the devices really help?

Restarting clears temporary glitches and can fix many display or connection issues.

What if the Xbox Console Companion app keeps crashing?

Try reinstalling the app or use the Xbox Game Bar as an alternative streaming method.

When Nothing Works

If you’ve tried all the above steps and still face the black screen error, consider these final options:

  • Contact Xbox Support: Visit Xbox Official Support for professional help.
  • Check your hardware: Test your Xbox One X with another TV or monitor to rule out hardware faults.
  • Reinstall Windows 11: As a last resort, a clean install of Windows might fix deep system issues affecting streaming.

Conclusion

The Xbox One X black screen error on Windows 11 can usually be fixed by simple troubleshooting steps like restarting devices, checking display settings, and updating drivers. Ensuring your Xbox app and network settings are correct also plays a key role in smooth streaming.

Start with the easiest solutions and gradually try more advanced methods if needed. Remember, if you’re stuck, Xbox Support is always ready to assist. With patience and careful steps, you’ll be back to gaming in no time.

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