Encountering the error message “The request failed due to a fatal device hardware error” on Windows 11 can be frustrating. This error typically points to issues with your hard drive or storage device. Fortunately, there are several straightforward methods to diagnose and resolve the problem.
This article will guide you step-by-step through simple to advanced fixes. Even if you’re not very tech-savvy, each step is explained clearly to help you understand what to do and why.
By following these instructions carefully, you can often restore your device’s functionality without needing professional help. Let’s get started and fix this error on your Windows 11 system.
Before diving into solutions, it’s important to understand the basics of this error and what might cause it.
Quick Note: Prerequisites and Initial Checks
Before proceeding with troubleshooting, make sure to do the following:
- Backup important data: Hardware errors can sometimes lead to data loss. Save your important files to an external drive or cloud storage when possible.
- Check physical connections: If you are using an external hard drive or SSD, ensure the cables are securely connected and undamaged.
- Restart your computer: Sometimes, a simple reboot can clear temporary glitches causing the error.
- Check for Windows updates: Keeping your system updated can fix known bugs and improve hardware compatibility.
Step 1: Run Windows Disk Check (CHKDSK)
The CHKDSK tool scans your drive for errors and attempts to fix them automatically. This is often the first and easiest step to fix hardware-related issues.
- Press Windows + S and type
cmd. - Right-click on Command Prompt and select Run as administrator.
- In the command window, type the following command and press Enter:
chkdsk C: /f /r /x
(Note: ReplaceC:with the drive letter showing the error if different.) - You might be asked to schedule the scan on the next restart. Type
Yand press Enter. - Restart your computer to let CHKDSK scan and repair the drive.
Why this matters: CHKDSK finds bad sectors and file system issues, which are common causes of fatal device errors.
Step 2: Use the Windows Hardware and Devices Troubleshooter
Windows includes a built-in troubleshooter that can detect and fix hardware problems automatically.
- Press Windows + I to open Settings.
- Navigate to System > Troubleshoot > Other troubleshooters.
- Find Hardware and Devices and click Run.
- Follow the on-screen instructions and apply any suggested fixes.
Why this helps: The troubleshooter scans your hardware configuration and can repair common device issues without manual intervention.
Step 3: Update or Reinstall Device Drivers
Outdated or corrupt drivers can cause communication errors between Windows and your hardware.
- Press Windows + X and select Device Manager.
- Expand the Disk drives section.
- Right-click on your problematic drive and select Update driver.
- Choose Search automatically for drivers and let Windows find updates.
- If updating doesn’t help, right-click again and select Uninstall device.
- Restart your PC; Windows will reinstall the driver automatically.
Why this is important: Proper drivers ensure your hardware works correctly with the operating system, preventing errors.
Step 4: Check Drive Health Using Third-Party Tools
If CHKDSK doesn’t resolve the issue, your drive might be physically failing. Tools like CrystalDiskInfo or HDDScan can give detailed health reports.
- Download and install a trusted disk health utility.
- Run the program and check the S.M.A.R.T. status of your drive.
- Look for warnings such as “Reallocated Sectors Count” or “Current Pending Sector Count.”
Why check this: These indicators reveal if the drive is deteriorating and may need replacement.
Step 5: Run System File Checker (SFC) and DISM
Corrupt system files can cause hardware errors to appear. Running these built-in tools helps repair Windows system files.
- Open Command Prompt as administrator (see Step 1).
- Type and run:
sfc /scannow - Wait for the scan to complete and follow any instructions.
- Next, run these commands one by one:
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth - Restart your PC after completion.
Why do this: SFC and DISM fix corrupt Windows files that might indirectly cause hardware errors.
Step 6: Format the Drive (If Data is Backed Up)
If the drive is accessible but still shows errors, formatting can clear filesystem issues. Only do this if you have backed up all your data.
- Open File Explorer and right-click the problematic drive.
- Select Format.
- Choose NTFS or exFAT as the file system.
- Make sure Quick Format is checked for faster operation.
- Click Start and wait for the process to complete.
Why format: Formatting resets the drive’s file system, possibly fixing errors caused by corrupted data structure.
FAQs
What causes the fatal device hardware error?
This error usually results from bad sectors on the hard drive, corrupt system files, outdated drivers, or physical hardware failure.
Can I recover data if my drive has hardware errors?
It depends on the severity of the damage. If the drive is still accessible, immediately back up your important files. For severe damage, professional data recovery services may be needed.
Is it safe to continue using a drive that shows this error?
If the error persists, it may indicate an impending drive failure. Use the drive only for non-critical data and replace it as soon as possible.
Can a software update fix this error?
Sometimes, yes. Updating Windows and device drivers can resolve compatibility issues that trigger hardware errors.
Do SSDs also display this error?
Yes, both SSDs and traditional HDDs can show this error if they encounter hardware faults.
When Nothing Works
If you have tried all the above steps and the error persists, your storage device may be failing physically. Here are some final options:
- Contact the device manufacturer: Check warranty status and support options.
- Use professional repair services: Data recovery or hardware repair specialists may help.
- Consider replacing the drive: New drives are more reliable and can prevent future issues.
- Visit Microsoft Support: https://support.microsoft.com for official troubleshooting advice.
Conclusion
The “request failed due to a fatal device hardware error” on Windows 11 is often fixable by following a series of troubleshooting steps. Starting with simple tools like CHKDSK and the built-in troubleshooter, you can identify and repair common issues. Updating drivers and checking system files help ensure your OS and hardware communicate correctly.
If your drive is physically failing, tools to check disk health can confirm this, and formatting or replacing the drive may be necessary. Always remember to back up important data before making major changes.
By carefully following these steps, you increase the chances of resolving the error without data loss or costly repairs. Stay patient and methodical, and your Windows 11 system should return to normal operation.