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How to Fix DIRECTV Error 771-40 on Windows 11: Step-by-Step Troubleshooting Guide

DIRECTV Error 771-40 on Windows 11 can be frustrating, especially when you’re eager to watch your favorite shows. This error typically appears when there is a connectivity or software issue with the DIRECTV app. Fortunately, fixing it is usually straightforward.

In this guide, we’ll walk you through simple and detailed steps to resolve this error. Each step is designed to be easy to follow, even if you are not very tech-savvy.

By the end, you should be able to enjoy DIRECTV on your Windows 11 device without interruptions. Let’s dive into the troubleshooting process.

Remember, patience and following the steps carefully will help you get the best results.

Quick Note: Prerequisites and Initial Checks

  • Ensure your Windows 11 system is connected to a stable internet connection. A poor or unstable network can cause streaming errors.
  • Verify that your DIRECTV subscription is active and in good standing.
  • Check that the DIRECTV app is updated to the latest version available in the Microsoft Store.
  • Make sure Windows 11 is fully updated. Sometimes outdated system files can interfere with app performance.

Step 1: Restart Your Windows 11 Device

Sometimes, the easiest fix is simply to restart your computer. Restarting helps clear temporary glitches that might be causing the error.

  1. Click on the Start menu (Windows icon) in the bottom-left corner.
  2. Select Power.
  3. Click Restart.
  4. Once your PC boots up again, open the DIRECTV app and check if the error persists.

Restarting clears cache and resets network connections, which often resolves many app-related issues.

Step 2: Check Your Internet Connection

A common cause of Error 771-40 is an unstable or slow internet connection. Here’s how to verify your connection:

  1. Click the Network icon on the taskbar (usually near the clock).
  2. Ensure you are connected to a reliable Wi-Fi or Ethernet network.
  3. Open a browser and try visiting a website like www.google.com to confirm internet access.
  4. If the internet is slow or not working, try restarting your router or modem.

Stable internet is critical for streaming DIRECTV content without errors.

Step 3: Update the DIRECTV App

Using an outdated app can cause compatibility problems, leading to errors. Follow these steps to update:

  1. Open the Microsoft Store from the Start menu.
  2. Click on the Library icon (usually in the lower-left corner).
  3. Look for DIRECTV in the list of installed apps.
  4. If an update is available, you will see an Update button next to it. Click on it.
  5. After updating, reopen the DIRECTV app and check if the issue is resolved.

Keeping the app updated ensures you have the latest bug fixes and performance improvements.

Step 4: Run the Windows Store Apps Troubleshooter

Windows 11 has a built-in troubleshooter to fix problems with apps downloaded from the Microsoft Store.

  1. Click on the Start menu and select Settings.
  2. Navigate to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps in the list and click Run.
  4. Follow the on-screen instructions to let Windows detect and fix issues.
  5. Restart your PC and try the DIRECTV app again.

This troubleshooter addresses common app problems like corrupted files or permissions errors.

Step 5: Clear the DIRECTV App Cache

Cached data can sometimes become corrupted, causing the app to malfunction. Clearing the cache may help.

  1. Press Windows + I to open Settings.
  2. Go to Apps > Installed apps.
  3. Find and click on DIRECTV in the list.
  4. Click Advanced options.
  5. Scroll down and click Reset.
  6. Confirm the reset (this will clear the app’s data and cache).
  7. Open the app again and check if the error is fixed.

Resetting the app removes potentially problematic temporary files without uninstalling the app.

Step 6: Reinstall the DIRECTV App

If resetting didn’t help, reinstalling the app is a good next step. This ensures you have a fresh installation.

  1. Open Settings and go to Apps > Installed apps.
  2. Find DIRECTV, click it, and select Uninstall.
  3. After uninstalling, open the Microsoft Store.
  4. Search for DIRECTV and install it again.
  5. Launch the app and see if the error is resolved.

This removes any corrupted app files that could be causing the error.

Step 7: Check Windows Firewall and Antivirus Settings

Sometimes, firewall or antivirus software can block the DIRECTV app’s connection to the internet.

  • Open Windows Security from the Start menu.
  • Click on Firewall & network protection.
  • Select your active network (Private or Public).
  • Click Allow an app through firewall.
  • Make sure DIRECTV is on the allowed apps list. If not, add it manually.
  • Similarly, check your antivirus settings and add DIRECTV to the exceptions if needed.

Allowing the app through firewall and antivirus ensures it can communicate properly with DIRECTV servers.

Step 8: Update Network Drivers

Outdated or faulty network drivers can cause connectivity issues. Here’s how to update them:

  1. Press Windows + X and select Device Manager.
  2. Expand the Network adapters section.
  3. Right-click your network adapter and choose Update driver.
  4. Select Search automatically for drivers.
  5. Follow prompts to install any updates found.
  6. Restart your PC and try launching the DIRECTV app again.

Updated drivers help maintain a stable connection necessary for streaming.

FAQs

What does DIRECTV Error 771-40 mean?

This error usually indicates a problem with the app’s ability to connect to DIRECTV servers, often due to network or software issues.

Can I fix Error 771-40 without reinstalling the app?

Yes, many times restarting the device, checking your internet, or resetting the app cache resolves the issue without reinstalling.

Why does the DIRECTV app keep showing this error on Windows 11?

Possible reasons include network instability, outdated app or system files, firewall restrictions, or corrupted app data.

Is this error related to my DIRECTV subscription?

Usually not. However, it’s good to verify your subscription is active to rule out billing issues.

Can antivirus software cause DIRECTV Error 771-40?

Yes, sometimes antivirus or firewall settings block the app from connecting properly, causing this error.

When Nothing Works

If you’ve tried all the above steps and still face Error 771-40, here are your final options:

  • Visit the DIRECTV Support Center for official help and troubleshooting tools.
  • Contact DIRECTV customer service to check if there is a known outage or account-related issue.
  • Consider reinstalling Windows 11 updates or performing a system restore to a point before the issue began.
  • Try using DIRECTV on another device to isolate if the problem is with your PC or the service.

Conclusion

DIRECTV Error 771-40 on Windows 11 is usually fixable by following a series of simple troubleshooting steps. Start by restarting your device and checking your internet connection. Then, update the app and run built-in troubleshooters. Clearing cache, reinstalling the app, and adjusting firewall settings often resolve the issue.

If problems persist, updating network drivers or reaching out to DIRECTV support can help. By carefully working through these steps, you increase your chances of restoring seamless DIRECTV streaming on your Windows 11 device.

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